Paldesk - Live Chat & Helpdesk

by Paldesk
Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
09 January, 2019
Extensions, Customer Support, Live Chat
License Type:
GNU General Public License 3.0 (GPL-3.0)


Powerful live chat & customer helpdesk module made for Magento. Try for free! Convert sales leads & help customers from your website in real-time!


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Paldesk  is a live chat tool for online sales and customer support, designed to help Magento websites increase sales conversions and provide lightening-fast answers to customer questions. Provide a personalized shopping experience to website visitors while they’re browsing and level up your business. On-site visitors can easily initiate a chat via the live chat widget which embeds on your site and opens a chat box, made for sending instant messages to site agents. This helps you better serve customers, capture more leads, and sell more products. 


Account & Pricing

The Magento plugin is free, however additional fees apply for the service. The extension requires an active Paldesk account, which can be obtained here. Paldesk offers two available pricing plans: Free and Pro. In order to get a full overview of everything that’s offered, visit the pricing page.  


Healpdesk & Ticketing

In addition to live chat, Paldesk offers a number of robust customer helpdesk and ticketing tools. The agent dashboard can be used to manage live chat messages and as a one-stop-shop for receiving and replying to messages from all of your support channels. It also lets you consolidate and organize inbound inquiries from email, mobile apps, and social networks so they can be answered from one convenient dashboard. Never leave your customers alone, be there when they’re in need and answer all their questions in real-time. 


Paldesk helps Magento businesses more efficiently offer customer service to visitors from all their available public channels, including:

  • Email
  • Facebook
  • Slack
  • Zapier
  • Google (Android) App
  • iOS Apps
  • Twitter
  • Website

Stop juggling more than one accounts, logins, and open browser windows. Don’t miss out on an opportunity to engage customers across multiple channels at once! 



  • Core: Ticketing, Working Hours, Manual Chat Transfer, Mobile SDK, Chatbot
  • Chat: Canned Response, Multiple Channels, Smart Routing, Emojis, Agent Chat, Notifications,
    Conversation History, Multiple Agent Support, Agent Group
  • Widget: Widget Customization, Prechat Question, Position Select, Color Select, Multiwidget Support, User Authentication 
  • Reporting: Analytics, Visitor Statistics, Conversation Reports, Filters, Weekly Summary
  • Application: Mobile Application, Desktop Application, Web Application
  • Other: In-App Notifications, Language, Branding, 24/7 Support, User Identification, Knowledge Base, GDPR, Cloud

Paldesk lets you capture contact info with pre-chat surveys, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window. 

Manage offline messages, internal tasks or customer cases that couldn't be resolved in a single chat session with ease. Made to fit all business sizes, this plugin scales naturally alongside your needs and ambitions.  


Release Notes

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  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Bug fix: Breaks when loaded required JS


  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Release Date – 29th May 2018
    Initial release of Paldesk Live Chat Magento module


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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