Powered by Adobe Commerce 2.4.3-p1


Paldesk Live Chat & Helpdesk

by Paldesk


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Paldesk is a live chat tool for online sales and customer support, designed to help Magento websites increase sales conversions and provide lightning-fast answers to customer questions. Provide a personalized shopping experience to website visitors while they’re browsing and level up your business. On-site visitors can easily initiate a chat via the live chat widget which embeds on your site and opens a chatbox, made for sending instant messages to site agents. This helps you better serve customers, capture more leads, and sell more products. 

In addition, to live chat, Paldesk offers a number of robust customer helpdesk and ticketing tools. The agent dashboard can be used to manage live chat messages and as a one-stop-shop for receiving and replying to messages from all of your support channels. It also lets you consolidate and organize inbound inquiries from email, mobile apps, and social networks so they can be answered from one convenient dashboard. Never leave your customers alone, be there when they’re in need and answer all their questions in real-time. 


Account & Pricing

The Magento plugin is free, however additional fees apply for the service. The extension requires an active Paldesk account, which can be obtained here. Paldesk offers four available pricing plans: Free. Early Stage, Rising Star, and Custom. In order to get a full overview of everything that’s offered, visit the pricing page.  



  • Core: Ticketing, Working Hours, Manual Chat Transfer, Mobile SDK, Chatbot
  • Chat: Canned Response, Multiple Channels, Smart Routing, Emojis, Agent Chat, Notifications,
    Conversation History, Multiple Agent Support, Agent Group
  • Widget: Widget Customization, Pre chat Question, Position Select, Color Select, Multiwidget Support, User Authentication 
  • Reporting: Analytics, Visitor Statistics, Conversation Reports, Filters, Weekly Summary
  • Application: Mobile Application, Desktop Application, Web Application
  • Other: In-App Notifications, Language, Branding, 24/7 Support, User Identification, Knowledge Base, GDPR, Cloud


Available Across Multiple Channels

Paldesk helps Magento businesses more efficiently offer customer service to visitors from all their available public channels. Stop juggling more than one accounts, logins, and open browser windows. Don’t miss out on an opportunity to engage customers across multiple channels at once! 

  • Email
  • Facebook
  • Slack
  • Zapier
  • Google (Android) App
  • iOS Apps
  • Twitter
  • Website


Capture Contact Info

Paldesk lets you capture contact info with pre-chat surveys, send canned responses to frequently asked questions, add chat tags, review chat transcripts, and send files to customers through the live chat window. 


Manage Offline Messages

Manage offline messages, internal tasks, or customer cases that couldn't be resolved in a single chat session with ease. Made to fit all business sizes, this plugin scales naturally alongside your needs and ambitions.   

Technical Specifications

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Seller profile


Seller contact



Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete)


Stable Build


22 October, 2020


Extensions, Customer Support, Live Chat


User Guides

License Type

GNU General Public License 3.0 (GPL-3.0)


Privacy Policy

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added Easy Popup and Feedback Form as new features.


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Bug fix: Breaks when loaded required JS


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Release Date – 29th May 2018
    Initial release of Paldesk Live Chat Magento module


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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