Paldesk - Live Chat & Helpdesk

Paldesk - Live Chat & Helpdesk

by Paldesk
Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
08 August, 2018
Extensions, Customer Support, Live Chat
License Type:
GNU General Public License 3.0 (GPL-3.0)


Powerful live chat & customer helpdesk module made for Magento. Try for free! Convert sales leads & help customers from your website in real-time!


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Paldesk is a live chat tool for online sales and customer support, designed to help Magento sites increase sales conversions and provide lightening-fast answers to customer questions. Paldesk helps Magento businesses provide a personalized shopping experience to their site visitors while they browse. On-site visitors can easily initiate a chat via the live chat button which embeds on your site and opens a chat box for sending instant messages to site agents. Real-time messaging via the Paldesk chat box helps you better serve customers, resolve more problems, and sell more products.

With Paldesk for Magento, you can add a live chat widget to your website, customize its look and feel, position it on the page, and create a welcome message for customers.

Account & Pricing

The Paldesk plugin for Magento is free to install, and comes with a 14-day free trial of the service with no obligation to buy. You can sign up for Paldesk’s service here. For an overview of available plans costs go to Paldesk pricing.   


Healpdesk & Ticketing

In addition to live chat, Paldesk offers robust customer helpdesk and ticketing tools. The Paldesk agent dashboard can be used not only to manage live chat messages, but also as a one-stop-shop for receiving and replying to messages from all of your customer support channels. For instance, with Paldesk you can consolidate and organize inbound inquiries from email, mobile apps, and social networks so they can be answered from one convenient dashboard - or even from Slack!

Paldesk helps Magento businesses more efficiently offer customer service to visitors from all their available public channels, including:

  • Email
  • Facebook
  • Google (Android) App
  • iOS Apps
  • Twitter
  • & MORE!!!


Paldesk Features:

  • Chat tools: Canned response shortcuts, Chat tags, Chat transfer, Chat transcripts, Contact information, Contact blacklisting, File sharing, Message preview, Notifications
  • Customer Engagement: Autoresponder Messages, Eye-catchers, Pre-Survey Form, Chat on Facebook, Chat on Twitter, Smart or manual chat routing, Chat on multiple websites, Chat on multiple apps, Chat from Slack
  • Customization: Automated messages, Available contact channels, Agent profiles, Company name, Chat widget color, Chat widget placement, Pre-survey visibility
  • Integrations: Facebook Messenger, Gmail, Magento, Slack, WordPress, Zapier
  • Visitor & Contact tracking: Gathering customer data, Omnichannel source attribution, Unified customer records, Conversation & ticket history, Live site statistics
  • Ticketing system: Ticket sources, Private notes, Ticket transfer, Ticket States, Ticket Reports
  • Privacy: Anonymize Visitors, Blacklist contacts, GDPR compliance


Magento live chat makes sales support and customer service more efficient by letting you capture contact info with pre-chat surveys, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

Paldesk integrated helpdesk and ticketing software enables you to manage offline messages, internal tasks or customer cases that couldn't be resolved in a single chat session.

Additionally, Paldesk integrates with popular third-party apps for merchants, including Slack, Zapier, Facebook Messenger and more.


Stop juggling multiple accounts, logins, and open browser windows. Never again miss a lead or an opportunity to engage or answer your customers!


Release Notes

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  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Bug fix: Breaks when loaded required JS


  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Release Date – 29th May 2018
    Initial release of Paldesk Live Chat Magento module


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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