“Order View” page will show the most recent, and previous, orders. See what and when the customer ordered, and the total number of orders.
OverviewBack to top
Other Customer Orders allows the “Order View” page to depict not only the current (latest) order but also the previous ones. The orders are put in a table where you can see what and when a particular customer ordered. The table also reveals the total number of orders and the sum this customer has spent.
There is a separate tab for Other Customer Orders. It can be disabled when needed. When you hit it, you are shown all the customer’s orders and you are free to choose the number of the orders that are shown. Each of the orders is clickable and you are referred to the chosen one.
The extension was created to help the store owners understand their customers better and always be ready to offer them Similar products or to promote a Frequently Bought Together one when contacting a customer to confirm the order.
In case the confirm call is omitted, the extension will be extremely helpful in emergencies having an unsatisfied customer calling you. Other Customer Orders provides you with some insight information and you are free to lead the conversation with advantage. Not only are you given an accurate idea of the customer’s budget but you also get to understand the customer’s preferences and needs. Having all this at hand contributes to a successful conversation with an unsatisfied customer, pleasing the later with your personalized approach and maximizing the chances for you to get away without having to refund and finding a better solution for your business.
Another category of online stores that will definitely benefit from Other Customer Orders is the diversity of stores providing custom personalized goods. You know, the ones, that let you write your own name on a bunch of products they sell. Envisage a loyal customer of yours has made an evident and simple typo. In order not to disturb the customer, look through their previous orders and check the right spelling of the name/phrase they are used to having typed on your products. Only stores that provide top notch services can deal with such small but tricky issues without disturbing the customer. Other Customer Orders was created just for this purpose - it assists you in becoming an impeccable service provider.
enable/disable Other Customer Orders
see all the previous orders of a particular customer
click any order to see more details
see the total of orders and the total budget of the customer
get the insight info to handle the unsatisfied customers’ requests
offer more and get more during the calls confirming the order
show your customers a personalized approach and gain credibility
offer your customers the range of goods based on their preferences and needs
get away without having to refund the customers’ orders. You know what they need so offer them so much more!
handle your customers’ personalized orders with 100% accuracy
Release NotesBack to top
- Compatible with Open Source (CE) : 2.0 2.1 2.2
- Stability: Stable Build
This is the first stable release of the extension.