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Onepgr Lobby

by Onepgr
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Onepgr platform brings together data across your enterprise from SaaS applications, data sources, etc. to create collaborative applications to help solve your business problems. Onepgr provides cloud-based communication and collaboration tools for your sales and support teams. Everything from business texting, dedicated IVR, video conferencing, live chat, business phone calls and more can be set up through Onepgr technology.

With Onepgr Lobby, you can use the features that Onepgr provides with your Magento website. Drive engagement more effectively with your Magento site visitors. Offer personalized sales and service information faster to increase customer satisfaction levels. Onepgr Lobby is a cloud-based service that seamlessly integrates with your Magento instance meaning no need to host it on a server with costly monthly fees. It essentially sits on top of every page on your website at the bottom right corner with an overlaying icon.

Upon clicking the overlaying icon, the customers can see options for the live chat, call back and messages. All of this is connected through your onepgr account, which you need to sign up for. Upon signing up for onepgr account, you will receive unique keys for connecting your Magento onepgr lobby to your onepgr account where you can control it and use all of the features available. 

 

Account & Pricing

In order to use this extension, you are required to have an account with Onepgr separately and set up various groups required for Onepgr lobby prior. You can sign up for a Onepgr account here:  https://app.onepgr.com/signup.

To use premium Onepgr services, additional fees may apply. Here's the link to our pricing pages:

 

Customer Care Features

  • Live chat widget integrated with your Magento store
  • Escalate chat sessions with audio, video, screen-sharing to better interact with your potential customers and not just limited to text-based communication which offers a rich, personalized live chat experience to your customers. 
  • Create leave-behind pages for visitors with documents and videos, or a private portal for each visitor to ensure personalized service
  • Inbound requests can be routed to different channels based on skill-groups, time-based, or geography-based queues. 
  • Each interaction can be synced with your organization support automation solution such as Salesforce.com, or Zendesk.
  • Get detailed metrics on visitor interaction, channels coverage, and conversions through onepgr website

Technical Specifications

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Seller profile

Onepgr

Seller contact

E-mail

Integrator

Onepgr

Current Version

0.1.2

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Type

Stable Build

Updated

16 December, 2019

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Safari, IE

Documentation

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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0.1.2:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    2.3 Magento support

0.1.1:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    - support for Magento 2.1 and Magento 2.2

0.1.0:

  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Initial Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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