logo.jpg

Onepgr Lobby
M2

by Onepgr
TOTAL:
$0.00
Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Seller:
Integrator:
Current Version:
0.1.1
Type:
Stable Build
Updated:
12 May, 2019
Categories:
Extensions, Customer Support, Live Chat
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:
Open Software License 3.0 (OSL-3.0)
Policy:

Overview

OnePgr Lobby for Chat, Audio- & Video-Conferencing, & Screensharing. Drive engagement more effectively with your Magento site visitors with Live chat widget

Overview

Back to top

Onepgr platform brings together data across your enterprise from SaaS applications, data sources, etc. to create collaborative applications to help solve your business problems. Onepgr provides cloud-based communication and collaboration tools for your sales and support teams. Everything from  business texting, dedicated IVR, video conferencing, live chat, business phone calls and more can be set up through Onepgr technology.

With Onepgr Lobby, you can use the features that Onepgr provides with your Magento website. Drive engagement more effectively with your Magento site visitors. Offer personalized sales and service information faster to increase customer satisfaction levels. Onepgr Lobby is a cloud-based service that seamlessly integrates with your Magento instance meaning no need to host it on a server with costly monthly fees. It essentially sits on top of every page on your website at the bottom right corner with an overlaying icon. Upon clicking the overlaying icon, the customers can see options to live chat, call back and message. All of this is connected through your onepgr account which you need to sign up for. Upon signing up for onepgr account, you will receive unique keys for connecting your Magento onepgr lobby to your onepgr account where you can control it and use all of the features available. 

 

Account & Pricing

In order to use this extension, you are required to have an account with Onepgr separately and set up various groups required for Onepgr lobby prior. You can sign up for Onepgr account here:  https://app.onepgr.com/signup. To use premium Onepgr services, additional fees may apply. Here's the link to our pricing page: Collaboration Solutions Pricing:  https://onepgr.com/pricing.html  and Communication Solutions Pricing:  https://onepgr.com/pricing_voice.html 

 

Customer Care Features

  • Live chat widget integrated with your Magento store
  • Escalate chat sessions with audio, video, screen-sharing to better interact with your potential customers and not just limited to text-based communication which offers a rich, personalized live chat experience to your customers. 
  • Create leave-behind pages for visitors with documents and videos, or a private portal for each visitor to ensure personalized service
  • Inbound requests can be routed to different channels based on skill-groups, time-based, or geography-based queues. 
  • Each interaction can be synced with your organization support automation solution such as Salesforce.com, or Zendesk.
  • Get detailed metrics on visitor interaction, channels coverage, and conversions through onepgr website



Release Notes

Back to top

0.1.1:

  • Compatible with CE: 2.1 2.2
  • Stability: Stable Build
  • Description:

    - support for Magento 2.1 and Magento 2.2

0.1.0:

  • Compatible with CE: 2.0
  • Stability: Stable Build
  • Description:

    Initial Release

Support

Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top

Reviews

Back to top