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Oct8ne Online Chat & Coviewing

by Oct8ne
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Oct8nes Coviewing technology allows both the agent and the customer to interact with each other while looking at products, just like in an actual store. In this unique situation the salesperson can display the products the visitor has searched for and even suggest better options, directly displaying photos in the shared panel.

As a result of this visual synchronization and interaction between the two parties, your sales will increase significantly. Oct8ne also reinforces the usual channels of communication – telephone, Chat, email or contact forms – further improving the customer experience.

For the user it’s a very useful tool and for sales it’s highly effective: Both parties can share the same information on the same screen, zooming in on details or highlighting features of the product. One feature which goes one step further is that customers can upload photos locally from their computer, so they can show the agent the exact product, material or color they are looking for.

 

Account & Pricing

You need to activate a separate account to the Oct8ne Dashboard. You can activate your user here. Although the extension is free and has 14 days of free trial. The use of the Lite or Pro version requires a subscription. You can check the prices here.

 

Features

The Coviewer

Discover a richer and more profitable shopping experience with our exclusive technology. Agents and customers view products in real time together creating more sales opportunities.

Customer Insights

Know what your customers want even before the conversation begins by viewing their browsing and shopping history right at your fingertips. 

Multichannel Communication

Use oct8ne with customers who call in, browse online, or email. There are multiple access points you can customize for your site. 

Workflow Management

Boost agent productivity with time-saving features that are designed to drive sales.

Reporting

Gain insight into how to fuel your sales with data you can’t get elsewhere. Track agent performance and More.

Training & Support

Get up and running immediately with FREE video tutorials and live individual or group training sessions. We also guarantee prompt tech support by phone, email or chat.

Technical Specifications

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Seller profile

Oct8ne

Seller contact

E-mail

Integrator

Oct8ne

Current Version

1.1.0

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Commerce on prem (EE): 2.1, 2.2, 2.3

Type

Stable Build

Updated

14 June, 2019

Categories

Extensions, Customer Support

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Support PHP 7.1 & 7.2

1.0.2:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Minor bugs Fixed

1.0.1:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    - Improved linkup method.
    - Minor bugs fixed.

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    First Stable Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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