Oct8ne Online Chat & Coviewing

Oct8ne Online Chat & Coviewing
M1

by Oct8ne
TOTAL:
$0.00
Compatible With: Community 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Seller:
Integrator:
Current Version:
2.1.13
Type:
Stable Build
Updated:
16 October, 2017
Categories:
Extensions, Customer Support, Live Chat
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9, Edge
License Type:

Overview

Help your customers by showing them images and videos of your products using the coviewer to help them along in the decision making process.

Overview

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Oct8nes Coviewing technology allows both the agent and the customer to interact with each other while looking at products, just like in an actual store. In this unique situation the salesperson can display the products the visitor has searched for and even suggest better options, directly displaying photos in the shared panel.

As a result of this visual synchronization and interaction between the two parties, your sales will increase significantly. Oct8ne also reinforces the usual channels of communication – telephone, Chat, email or contact forms – further improving the customer experience.

For the user it’s a very useful tool and for sales it’s highly effective: Both parties can share the same information on the same screen, zooming in on details or highlighting features of the product. One feature which goes one step further is that customers can upload photos locally from their computer, so they can show the agent the exact product, material or color they are looking for.

 

You need to activate a separate account to the Oct8ne Dashboard. You can activate your user hereAlthough the extension is free and has 14 days of free trial. The use of the Lite or Pro version requires a subscription. You can check the prices here.

 

Features at a Glance

The Coviewer

Discover a richer and more profitable shopping experience with our exclusive technology. Agents and customers view products in real time together creating more sales opportunities.

Customer Insights

Know what your customers want even before the conversation begins by viewing their browsing and shopping history right at your fingertips. 

Multichannel Communication

Use oct8ne with customers who call in, browse online, or email. There are multiple access points you can customize for your site. 

Workflow Management

Boost agent productivity with time-saving features that are designed to drive sales.

Reporting

Gain insight into how to fuel your sales with data you can’t get elsewhere. Track agent performance and More.

Training & Support

Get up and running immediately with FREE video tutorials and live individual or group training sessions. We also guarantee prompt tech support by phone, email or chat.

 

 

Release Notes

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2.1.13:

  • Compatible with CE: 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Added support for SearchSpring Engine

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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