Oct8ne Online Chat & Coviewing M1
Tech Specifications
Overview
Help your customers by showing them images and videos of your products using the coviewer to help them along in the decision making process.
Other Extensions by Oct8ne
Overview
Back to topOct8ne’s Coviewing technology allows both the agent and the customer to interact with each other while looking at products, just like in an actual store. In this unique situation the salesperson can display the products the visitor has searched for and even suggest better options, directly displaying photos in the shared panel.
As a result of this visual synchronization and interaction between the two parties, your sales will increase significantly. Oct8ne also reinforces the usual channels of communication – telephone, Chat, email or contact forms – further improving the customer experience.
For the user it’s a very useful tool and for sales it’s highly effective: Both parties can share the same information on the same screen, zooming in on details or highlighting features of the product. One feature which goes one step further is that customers can upload photos locally from their computer, so they can show the agent the exact product, material or color they are looking for.
You need to activate a separate account to the Oct8ne Dashboard. You can activate your user here. Although the extension is free and has 14 days of free trial. The use of the Lite or Pro version requires a subscription. You can check the prices here.
Features at a Glance
The Coviewer
Discover a richer and more profitable shopping experience with our exclusive technology. Agents and customers view products in real time together creating more sales opportunities.
Customer Insights
Know what your customers want even before the conversation begins by viewing their browsing and shopping history right at your fingertips.
Multichannel Communication
Use oct8ne with customers who call in, browse online, or email. There are multiple access points you can customize for your site.
Workflow Management
Boost agent productivity with time-saving features that are designed to drive sales.
Reporting
Gain insight into how to fuel your sales with data you can’t get elsewhere. Track agent performance and More.
Training & Support
Get up and running immediately with FREE video tutorials and live individual or group training sessions. We also guarantee prompt tech support by phone, email or chat.
Release Notes
Back to top2.2.0:
- Compatible with CE: 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build
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Description:
Integration with doofinder search
2.1.14:
- Compatible with CE: 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build
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Description:
- Improved linkup system.
- Minor bugs fixed.
2.1.13:
- Compatible with CE: 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build
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Description:
Added support for SearchSpring Engine