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This extension is in our Payment category, and could affect the PCI compliance level of your store. It is the merchant’s responsibility to ensure the proper PCI compliance level of their store, as applicable by PCI regulations. The PCI Self-Assessment is one tool you can use when evaluating Payment extensions and how they may affect your PCI compliance level. For more information on Marketplace policies, please review the Marketplace Terms & Conditions.

Neutro Payments

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store


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Neutro is a payment gateway that is free and easy to integrate into an e-commerce store. Customers can pay with seamless bank transfers directly from the user’s account. The customer checkout workflow is the Shopping cart -> Neutro page (choose bank) -> Banking app to confirm payment -> Shop order confirmation.

For each payment made through Neutro, you will be charged only 1%, and that will be donated to the environment. Neutro uses the new Open Banking framework to allow you to receive payments directly from the consumer’s bank account. Every payment made will appear directly in your bank account instantly. Instead of funding the card companies like Visa and MasterCard, your money is going to the environment, and you increase brand loyalty.

After installation and set up, your customers will see Neutro as an additional option for payments at checkout. Any customer who chooses to pay with Neutro will easily and seamlessly transfer money directly from his/her bank account to yours. We will charge you just 1% of all payments made through Neutro at the end of the month and donate that money to leading environmental charities supporting carbon neutrality.

Activation of Neutro as a new payment method in your store just requires a simple API key from the https://app.neutro.net/#/merchant/new. There is also an option to customize the text that your customer sees when selecting Neutro.

Neutro payments are currently only available for your UK customers.

Learn more at neutro.net


Account & Pricing

After installation of the extension, you will have to create a Neutro account and generate an API Key at app.neutro.net/#/merchant/new. While the use of Neutro is free, we charge a fee per payment made through Neutro’s gateway. You can find up to date details of pricing at www.neutro.net/pricing/. Before you can use Neutro for live payments you will have to set up a short, legally required, confirmation (KYC). Contact us at support@neutro.net to set up the call.



  • Neutro is a payment gateway supporting instant bank payments
  • Easy integration into your Magento shopping cart
  • Can offer Neutro to customers alongside other card payment options
  • Customer get quick easy payment from all major UK banks
  • The instant settlement, no chargebacks
  • Just 1% donation to environment
  • Based on Open Banking


PCI & Security

We take the security of your personal information seriously. Luckily there are tools and standards in place that make any handling of your information extremely secure. All of these are quite technical but we will go ahead and detail the most important ones.

All transferal of your personal information is encrypted with SSL encryption. We will never save your password, pin, bank user ID, card details or any other bank login or card payment details. All payments are executed by your bank and from your bank’s user interface (App or Web app) via direct bank transfer and thus are compliant with the highest standard of national regulation (in the UK, the FCA).

All our servers run on industry-leading cloud services (Like Google Cloud and Amazon AWS) which operate to the highest standards. You can read more about Google’s high level of compliance here https://cloud.google.com/security/compliance and Amazon’s here https://aws.amazon.com/compliance/.

  • Bank integration is handled by TrueLayer who are ISO27001 certified and use AES 256bit encryption, see https://truelayer.com/security/ 
  • Using OpenBanking, no bank account information is stored by Neutro or by its partner TrueLayer (other than just the identity of the bank), bank account information is transmitted directly and securely between the customer and their bank.
  • While SAQ levels are defined for credit cards, this arrangement for bank transfer is equivalent to SAQ level A.

Neutro is implemented securely on Google Cloud Platform which utilizes a high level of security, redundancy and failover, as outlined in the Google Security White Paper https://cloud.google.com/security/overview/whitepaper 



Feel free to contact us if you have any questions or concerns related to the Neutro Payment Gateway at support@neutro.net.

Technical Specifications

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Seller profile

Neutro Ltd

Seller contact



Neutro Payments

Current Version


Magento platform compatibility

Open Source (CE): 2.3, 2.4


Stable Build


05 October, 2020


Extensions, Payments & Security, Payment Integration

Supported Browsers

Chrome, Firefox, Opera, Safari


Installation Guides

User Guides

License Type

GNU General Public License 3.0 (GPL-3.0)


Privacy Policy

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    we are doing release our first 1.0.0 stable version.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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