by NetBase


Magento Platform
Open Source (CE)
2.0, 2.1

Tech Specifications

Current Version:
Stable Build
11 September, 2017
Extensions, Site Optimization
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9, Edge
License Type:
GNU General Public License 3.0 (GPL-3.0)


FAQ Extension helps your customer understand more clearly about your products and services based on a list of questions and answers

Other Extensions by NetBase

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Frequently Asked Question is one of the most basic features to run an E-commerce store. It can be said that the launch of this module went along with the development of open source platform. FAQ extension still takes an important position and should be installed for your store. Why is FAQ extension released? No many customers often wonder many problems before and after purchasing. In contrast, they want to have a quick answer for their problems. FAQ solution creates a list of usual and normal questions and answers about products, supporting customers in the fastest way.


FAQ extension will bring shop owners and your customers a lot of benefits as below:

Shop owner:

  • Easy to install and customize.
  • Save time for supporting customers because many answers are available on the website.


  • Find their answers quickly in the FAQ pages, detail page, a sidebar of the category.
  • Just click "Ask us question" button to send a question directly to the admin.
  • Make decision faster.



Using FAQ extension for customers is much easier than ever. See the steps below to understand how it works:

  • Step 1: Go to website.
  • Step 2: Find FAQ: You can go to three pages as such: FAQ page in header and footer, FAQ tab in product page and FAQ on the sidebar of the category page.
  • Step 3: Search question: You can find the questions on the product page or In FAQ page. Especially, you can search by FAQ tags, FAQ categories or enter text in the search box.
  • Step 4: Ask shop owner question: Click on "Ask us question" button on the product page or FAQ page and then fill all necessary information to submit the question.



If shop owners have a little knowledge about technology, just follow the 5 steps below to see how it works.

  • Step 1: Install as the description in the user guide.
  • Step 2: FAQ Management: You click on FAQ EXTENSION -> Manage FAQ -> click on Add New FAQ or select a FAQ to edit. You can add/edit/delete all FAQ.  Remember to Save after each change.
  • Step 3: FAQ Categories Management: You click on FAQ EXTENSION -> Manage FAQ Category -> click on Add New FAQ Category or select a FAQ Category to edit. You can add/edit/delete all FAQ Category. Remember to Save after each change.
  • Step 4: Configure extension: In admin panel, you click on FAQ EXTENSION -> Setting and setting something here. Remember to Save Config after each change.
  • Step 5: Go to front-end to view changes.



  • An overall FAQ page: FAQ pages will show all questions and answers, most FAQ, FAQ follows, FAQ categories, FAQ tags, and search tool. It will help your customers find the questions faster.
  • Show FAQ on detail page: When your customers wonder some problems about the products, they can click on the FAQ tab on the product detail page to see questions and answers. At the same time, they also can send their questions by clicking "Ask us question" button.
  • Show FAQ on category page: The shop owners can enable/disable FAQ part displayed on the sidebar of category page easily. FAQ displayed on the category will help your customers to view query while they are shopping.
  • Create unlimited Q&A: You can create, edit, delete and manage without any limitation for Q&A right in the back-end.
  • FAQ categories management: You can create, edit, delete FAQ category and select some questions for appropriate faq categories.
  • Ajax live search: With FAQ extension, you will have an awesome ajax search tool that helps your customers search questions faster.
  • Works for all types of product: FAQ extension works well with all products including simple, configurable, downloadable, and virtual products.


  • Add a question with a nice popup: Your customers can add their questions easily with a nice popup in the product page of that product or FAQ page.
  • Show FAQ on the sidebar: The shop owners can allow showing all FAQ on the sidebar of FAQ page easily and also configure a number of FAQ displayed right in the back-end.
  • Show FAQ tags: You can allow showing FAQ tags easily and based on FAQ tags, you can find the questions and answers in the fastest way. And you are also able to configure a number of FAQ tags right in the back-end.
  • Show Most FAQ: With any questions that your customers often wonder, you can set those questions to belong to Most FAQ. You can configure a number of Most FAQ to show on FAQ page right in the back-end.
  • FAQ information: You also configure to show some information to be sure FAQ reliability such as FAQ Author and FAQ Created Date.
  • FAQ category color: It is easy for you to change Font, Size, Text Color, Background Color, Border Color for matching with your business brand.
  • Change FAQ category icon: You can change FAQ category icons as your expectation right in the back-end to match with your website.
  • Easy to install and use: Just with some simple steps to install and configure, it is so easy for you to set up this extension.
  • Support most of custom themes: Compatible with all popular custom themes, which makes your website more professional and attractive.

All in all, now many customers often wonder many problems before and after purchasing. They want all answers will be responded quickly, and FAQ Extension is the solution for this problem. It brings your customers a full list of the questions and answers about products in the most convenient way.

Release Notes

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  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Released version 1.0.0


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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