by Narvar
Technology Partner General
Compatible With: Community 2.0, 2.1

Tech Specifications

Current Version:
Stable Build
02 January, 2018
Extensions, Shipping & Fulfillment
License Type:
GNU General Public License 3.0 (GPL-3.0)


Narvar is a post-purchase technology platform that powers branded order tracking, delivery updates, and return experiences for brands and retailers. 


Other Extensions by Narvar



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Narvar powers seamless post-purchase customer experiences for 400+ leading brands and retailers. Our mission is to help retailers build stronger relationships with their customers beyond the ‘buy button'. Narvar’s Magento integration makes it easy to launch gorgeous tracking pages, proactive communications, and seamless online returns for your customers.

Narvar's Extension for Magento pushes order information from the Magento OMS to Narvar so item-level details can be surfaced throughout the customer's post-purchase journey. If your customer tracks their order, this extension allows the customer to see the exact items arriving in the shipment. If your customer initiates a return, this extension will surface the exact items from the order, indicate what is eligible for return, and push the return information back to the Magento OMS. To keep customers in-the-loop if an exception occurs, this extension allows Narvar to trigger email notifications to retailers and/or their customers.

Narvar's extension for Magento is free, but a Narvar account is not. To get up and running on the Narvar platform, contact sales for

Note: Narvar Connect Plugin will only capture the events from the Magento and pass it on to Narvar Platform. No User interface will be affected in the storefront. Only the admin interface will be visible after installing the plugin.


Get started with Narvar's Extension for Magento in order to:  

  1. Keep customers immersed in your brand after purchase with a branded order tracking experiences.
  2. Enable seamless returns and convenient returns methods for your customers.
  3. Communicate proactively with customers about their deliveries on the channels they love.


Narvar Products + Features

Branded Order Tracking Pages

  • Keep customers in the loop (and immersed in your brand) as they await their delivery.
  • Show an estimated delivery date, even during blackout
  • Recommend related products, customized to the order and encourage repeat purchases
  • Capture customer feedback on their delivery experience 
  • Update customers proactively via SMS and/or Facebook Messenger
  • Provide customer support information for customers to get their questions answered quickly. 
  • Access robust reporting around customer behavior during post-purchase


Proactive Customer Communication

  • Answer customer questions before they have to ask
  • Decrease WISMO (“where is my order”) calls to your call center and save costs
  • Engage customers at meaningful points in the customer journey, while lowering your operational / support costs.
  • Drive repeat purchases during the returns process


Seamless Online Returns 

  • Get rid of pre-paid shipping labels (and save on associated costs) 
  • Allow customers to initiate returns online for ultimate convenience
  • Capture reason codes for better inventory planning 
  • Ensure returns compliance by highlighting which items are not eligible for return and why (final sale, etc) 
  • Offer convenient return methods (return in store, free in-home pickup, print packing slip, etc)
  • Drive new traffic back to your store through marketing assets on the Return tracking page and corresponding emails.  

Release Notes

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  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    Minor Bug Fixes


  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    * Narvar Handshake
    * Order & Shipment sync to Narvar
    * Order Returns
    * Minor Bug Fixes


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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