Solve your customer queries with Product FAQ.
OverviewBack to top
In today’s world of eCommerce, customers seek varied information about products and use-cases when determining the suitability and usability of the product. Definitely, shopping is not just about “Add To Cart” at one go; it is a shopping experience that should satisfy users for their money invested. When you go to any mortar and brick store, you will always find an attendant who ensures all your product questions are answered. Customers should not be under any doubt their product questions will be answered. The ability to ask questions is one of the imperative deciding factors for consumers. An FAQ or an eCommerce store and consumers is must-have for the store.
Product FAQ allows prospective buyers and store owners the ability to create a list of questions on the product page listed on your store. It gives the customer easy access to information about the products by enabling users to create a reliable knowledge base. With this, additional users who visit the product page have frequently asked questions answered. They will have no or a minimal number of questions to ask about the product, as the FAQ section created is now a valuable resource for them.
The customer can ask a question of a choice regarding the product and quality directly from the store admin. The extension boosts customer interaction as it builds a trust factor and a two-way interaction between you and the customer. Along with that, it even boosts your conversion rates. When you don’t provide any way to answer their question, it can keep shoppers from buying the product. This can also cause potential buyers to distrust your store products while creating a negative impression. This Product FAQ extension should become a staple in eCommerce stores as it leaves a lasting impression on your customers. And with this extension, the user can ask any relevant question and submit on the store with minimal information required like email, name, and website. The store owner can view all the questions submitted in the admin panel for different products and answer them manually. When the questions are answered the customer will receive a notification email with a link to their answer.
- Potential buyers can ask any product related question on the product page
- Admin can answer all the question from admin page
- Extension with an easy and insightful interface
- Notification will be sent to the user when a question will be answered via email or on website
- Admin can decide to keep the question public or private to the user only
- Answered questions are displayed on the product detail page
Release NotesBack to top
- Compatible with Open Source (CE) : 1.5 1.6 1.6.1 188.8.131.52 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3 1.9.4
- Stability: Stable Build
Product Faq for magento all user can ask product related question and admin give ans this product question and public this product faq, Notification by email.