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Refund Request

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$49.00

Overview

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A Magento 2 store must have an organized refund process. It helps the buyers to make purchases confidently and indicates that your business is committed to delivering the best customer service. An easy-to-handle refund request process saves time and effort for the customers as well as the admin. Meetanshi has developed Refund Request for Magento 2 that enables a refund request form in the frontend which customers can use to submit their refund requests, and the admin can process those requests with the backend grid.

Provide a smooth refund process to the customers in which they can request the refund without having to log in! A refund request form in the frontend is used to collect the order details from the customers. Further, the admin can manage and process the refund requests. 

Refund Request for Magento 2 offers an option to enable Google reCAPTCHA v3 in the frontend form to avoid spammy submissions for the refund requests. Moreover, the extension also allows enabling the privacy policy checkbox to win customers' trust and show that your business complies with EU's GDPR law.


Account & Pricing

Google reCAPTCHA v3 is a FREE service. However, to commence using the extension, you need to register your site with Google to get the site key and secret key.


Features:

  • The module enables the customers to request order refund with the refund request form easily.
  • Option for admin to set a custom title to display in the frontend form.
  • Avoid spam request submission by enabling Google reCAPTCHA in the form using the site key and secret key obtained while registration.
  • The extension is in compliance with EU's GDPR as it offers an option to enable privacy policy notice for the use of personal data.
  • Option to set custom privacy policy checkbox text to show in the form.
  • Option to select the privacy policy redirection page:
    • 404 not found
    • Home page
    • Enable cookies
    • Privacy and Cookie Policy
  • The admin is notified of a new refund request via an Email. For that, he has to enter the admin Email ID, select Email sender, and choose the templates for:
    • Refund request submission success email template for customers
    • New refund request email template for admin
    • Refund Request Approval Email Template for Customers
    • Refund Request Disapproval Email Template for Customers
  • Allows admin to add extra fields to show in the front end apart from the mandatory form fields.
  • Facilitates the backend grid "Manage Refund Reasons" that lists all the created and saved refund reasons and its details like ID, reason title, active status or not, and date of creation. 
  • The admin can add and edit reasons from this grid.
  • Admin can set the reasons allowed for refunds from the backend. To add a new reason, he has to configure the reason title and activate it.
  • Top link for the refund request form for customers to click and fill in order details, the reason for the refund, image of the product to be returned, accept the privacy policy, and submit the form.
  • Backend grid "Manage Refund Requests" with customer, order and refund details for every refund request for easy admin management.
  • Easy for customers and admin to handle the refund process and hence enhances return experience for customers.


How Does The Extension Work?

The admin can enable the extension to facilitate the customers for refund requests. For that, he can set form title,  enable Google reCAPTCHA to avoid spam refund requests using site key and secret key, enable privacy checkbox to comply with the EU's GDPR, set its custom text, and select the privacy policy redirection page.

He can configure his Email ID, select Email sender, and select Email templates for Email notifications. The admin can select refund request submission success Email template for customers, new refund request Email template for admin, refund request approval Email template for customers, and refund request disapproval Email template for customers.

The admin can select the additional fields to enable in the refund request form.

The backend grid "Manage Refund Reasons" lists all the created and saved refund reasons and its details like ID, reason title, active status, date of creation, and option to add or edit the refund reasons.

To add a new refund reason, the admin can set the reason title and activate it.

From the frontend, the customer can click the "Refund Request" form URL from the top link section. He/she can fill in the details, select the refund reasons, upload the image of the product to be returned, agree to the privacy policy, and submits the refund request. On submission, the Google reCAPTCHA checks for the spam and restricts submission if found bot.

Once the refund request is submitted, the customers get an acknowledgment Email for the successful refund request submission.

Also, the admin gets a new refund request Email notification.

The backend grid "Manage Refund Requests" is updated with the refund request details from where the admin can view and manage refund requests. The grid lists all the details like increment ID, customer name, phone, email, description, country, reasons, request date, and status.

When the refund request is approved or rejected, the customer receives an email for the same. 


Also Comes With:

  • Free 90 Days Support
  • Free Lifetime Updates
  • 25 Day marketplace Return Policy
  • Multi-Store Supported
  • 100% Open Source


Visit Live Demo:

  • Back-end | Just select "Refund Request" from the Username drop-down to log in 
  • Front-end | Configure the extension from back-end first as per your requirements to see it in action


If you have any questions about this extension, you can Contact Us, and we reply you back within a few hours.

Technical Specifications

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Seller profile

Meetanshi

Seller contact

E-mail

Integrator

Google reCAPTCHA

Current Version

1.0.7

Magento platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.2 (obsolete)

Type

Stable Build

Updated

22 July, 2021

Categories

Extensions, Sales

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.7:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - Added validation for Order ID, Email and phone number

1.0.6:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - Minor bug Fixing and Code Improvement

1.0.5:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - Code Improvement

1.0.4:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - Minor Bug Fixing

1.0.3:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Compatible with Magento 2.3.3

1.0.1:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Compatible with 2.3.0

1.0.0:

  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    Initital Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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