Refund Request



Magento Platform
Open Source (CE)
2.2, 2.3

Tech Specifications

Current Version:
Stable Build
04 November, 2019
Extensions, Sales
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Edge Windows: 42 IE Windows: 10, 11, 8, 9
License Type:


Refund Request enables a refund request form to allow customers to request order refunds without having to log in. This helps the admins handle requests with ease.


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A Magento 2 store must have an organized refund process. It helps the buyers to make purchases confidently and indicates that your business is committed to delivering the best customer service. An easy to handle the refund request process saves time and efforts for the customers as well as the admin. Meetanshi has developed Refund Request for Magento 2 that enables a refund request form in the frontend which customers can use to submit their refund requests, and the admin can process those requests with the backend grid.

Provide a smooth refund process to the customers in which they can request for the refund without having to log in! A refund request form in the frontend is used to collect the order details from the customers. Further, the admin can manage and process the refund requests.

Refund Request for Magento 2 offers an option to enable Google reCAPTCHA v3 in the frontend form to avoid spammy submissions for the refund requests. Moreover, the extension also allows enabling the privacy policy checkbox to win customers' trust and show that your business complies with EU's GDPR law.


Account & Pricing

Google reCAPTCHA v3 is a FREE service. However, to commence using the extension, you need to register your site with Google to get the site key and secret key.


How Does The Extension Work?

The admin configures the extension to create and show the refund request form. He enables Google reCAPTCHA to avoid spam refund requests and privacy checkbox to comply with the EU's GDPR. He also sets up Email notifications to be sent to both himself and the customers. Also, the admin adds various refund reasons to allow the customers to select the reasons for the refund request.

From the frontend, the customer clicks Refund Request form URL from the top link section. He opens the refund request form, fills the details, agrees to the privacy policy and submits the refund request. On submission, the Google reCAPTCHA checks for the spam and restricts submission if found bot. Once the refund request is submitted, the customers get an acknowledgment Email for the successful refund request submission. Also, the admin gets a new refund request Email notification. The backend grid is updated with the refund request details from where the admin can view and manage refund requests. The extension thus makes it easy for the admin to manage the refund requests. 

To learn more about how the extension works, read our UserGuide.



  • The module enables the customers to request order refund with the refund request form easily.
  • Option for admin to set a custom title and description to display in the frontend form.
  • Avoid spam request submission by enabling Google reCAPTCHA in the form.
  • The extension is in compliance with EU's GDPR as it offers an option to enable privacy policy notice for the use of personal data.
  • Option to set custom privacy policy checkbox to show in the form.
  • The admin is notified of a new refund request via an Email.
  • The customers are notified via an Email on the successful refund request form submission.
  • Allows admin to add extra fields to show in the front end apart from the mandatory form fields.
  • Admin can set the reasons allowed for refunds from the backend.
  • Backend grid with customer, order and refund details for every refund request for easy admin management.
  • Top link for the refund request form for customers to click and fill order details, the reason for the refund and submit the form.
  • Easy for customers and admin to handle the refund process and hence enhances return experience for customers.


Also Comes With:

  • Free 90 Days Support
  • Free Lifetime Updates
  • 25 Day Return Policy
  • Multi-Store Supported
  • 100% Open Source


Visit Live Demo:

  • Back-end  | Select "Refund Request" from the Username drop-down to log in 
  • Front-end | Configure the extension from back-end first as per your requirements to see it in action


If you have any questions about this extension, you can Contact Us, and we reply you back within a few hours.

Release Notes

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  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Compatible with Magento 2.3.3


  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Compatible with 2.3.0


  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    Initital Release


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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