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Cancel Order



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There is no exaggeration that good customer experience is where the money's at! Keeping customer convenience in mind for Magento 2 stores, Meetanshi has developed Cancel Order for Magento 2 extension that facilitates customers to cancel the orders from the frontend! When a customer is willing to cancel an order, surely it is negative, but the store has a chance to save the customer from frustration by offering an easy order cancellation process. This might be the last chance to improve and hope for customer retention in the future! Hence, the extension allows customers to cancel the order within a few clicks in the frontend.

Moreover, if the customer changes his/her mind to make a purchase meanwhile their order is processed, they can cancel their processing order too. Doing so will reduce the burden on the system to process an order which is eventually going to be cancelled. With Cancel Order for Magento 2, not only allow customers to easily cancel the order but also helps the admin to get the insightful data of the reasons for cancellation. It helps in improving the product or service, benefiting the store!


How Does The Extension Work?

The admin can enable the extension to enter the custom text for the cancel order button and for the order cancellation confirmation popup. The admin can set the Email ID, sender, and template to receive an Email notification for the order cancellation. From the frontend, the customers can use the "Cancel Order" button to cancel the pending and processing orders from "My Account".

On clicking the cancel order button, the confirmation popup is displayed where customers can add the comments and cancel the order. The order cancellation success message is displayed. After the successful order cancellation, the order status is updated to "Canceled" in the backend. The admin receives the order cancellation notification Email having the customer and order details.



  • Allows customers to cancel the orders with "Pending" and "Processing" status.
  • The customers can cancel the orders from the "My Account" section, "My Orders" and the order details page in the frontend.
  • The extension allows customers to add comments while canceling the orders in the confirmation popup.
  • Facilitates admin with notification Email when an order is canceled from the frontend by a customer.
  • Allows admin to select the notification Email template, Email sender, and the receiver in the backend.
  • Display custom text for the "Cancel Order" button.
  • Display custom notice text in the confirmation popup.
  • Automatically restocks the product after order cancellation by the customer and updates the order status from "Pending" or "Processing" to "Cancel".
  • The customers can conveniently cancel an order from the frontend, hence improving the shopping experience.


Also Comes With:

  • Free 90 Days Support
  • Free Lifetime Updates
  • 25 Days Marketplace Return Policy
  • Multi-Store Supported
  • 100% Open Source


Visit Live Demo:

  • Back-end | Just select "Cancel Order" from the Username drop-down to log in 
  • Front-end | Configure the extension from back-end first as per your requirements to see it in action



If you have any questions about this extension, you can Contact Us, and we reply you back within a few hours. 

Technical Specifications

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Seller profile


Seller contact



Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current), 2.2 (obsolete)


Stable Build


17 June, 2021


Extensions, Content & Customizations, Personalization & Experience Management

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento 2.4
    - Minor bug fixing


  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - Minor bug fixing


  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Compatible with Magento 2.3.3


  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Initial Release


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

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Q & A

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