Overview
Back to topManaging a team of even the most skilled customer service professionals can be demanding. While the default Magento 2 can’t make it easy, Meetanshi has developed Custom Contact Form for Magento 2 extension that offers a sorted and time-saving technique to manage the user inquiries in Magento 2 store.
The Custom Contact Form for Magento 2 allows the frontend user to select the department to which they want to send their inquiries. The department-wise inquiries are collected in the store in each of its respective Email IDs. Such sorted inquiry management makes a smooth and speedy customer service system possible. You can save the time that was spent on categorizing and assigning the inquiries to each departments' support guy! Only with Custom Contact Form for Magento 2.
How Does The Extension Work?
The admin enables the extension to configure department-wise contact queries management. From the "Manage Contact Departments" grid, the admin creates a new contact department using the "Add New Department" button. The already created contact departments are saved in this grid with the details like the name of the department, associated Email ID, and its status.
The admin configures the new contact department with the details like its name and the Email IDs (comma separated). The contact department is enabled from here in order to receive the inquiries for that department. The frontend user can use the common contact form to reach out any department, All he has to do is select the department to which his query is to be sent from the dropdown and click the submit button. The "Manage Contact Inquiries" backend grid saves all the submitted inquiries with the details like:
- Name of the user who submitted the inquiry
- User's email ID
- User's inquiry message text
- The department to which the query is sent
The admin can delete multiple contact inquiries using the delete mass action from this grid. An email is sent to the admin on new contact inquiry submission with the details of the user like name, Email ID, phone number, and the inquiry message. If more than one Email ID is connected with the department, a copy of this email is sent to each ID.
Benefits:
- The all in one contact form that can be used department-wise makes the customer query management process easy and speedy.
- The already created contact departments are saved in the backend grid "Manage Contact Department" with the details like name, email ID, and its status.
- The grid offers the "Add New Department" button to add a new contact department from the backend.
- Enter the name of the department, and comma-separated email IDs of that department to configure the contact department and enable it.
- The user gets the option to select the department to which the query is to be submitted
- The details of the users are stored in the "Manage Contact Inquiries" grid that includes:
- Name
- Email ID
- Inquiry message
- Selected department to send the inquiry
- Mass action to delete the user inquiries from this grid in the backend
- A notification email is sent to the admin on a new inquiry submission which includes the name of the user, email ID, phone number, and the inquiry message.
- If more than one Email ID is associated with the department, a copy of this Email is sent to each of the linked Email IDs.
- Quick and easy management of the inquiries contribute to a better customer experience
Also Comes With:
- Free 90 Days Support
- Free Lifetime Updates
- 25 Days Marketplace Return Policy
- Multi-Store Supported
- 100% Open Source
Visit Live Demo:
- Back-end |Select "Custom Contact Form" from the Username drop-down to log in
- Front-end |Configure the extension from backend first as per your requirements to see it in action.
If you have any questions about this extension, you can Contact Us, and we reply you back within a few hours.
Technical Specifications
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Seller contact
Current Version
1.0.6
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
08 August, 2023
Categories
Extensions, Content & Customizations, Personalization & Experience Management
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.6:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Compatible with Magento 2.4.6-p1
1.0.5:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Compatible with Magento 2.4.4
1.0.4:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Minor bug fixes
1.0.3:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Resolved issue with duplicate email
- Resolved issue with recaptcha
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Minor bug fixing
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Compatible with Magento 2.4.1
- Minor bug fixing
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
- General Release
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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