login-as-customer-marketplace.png

Login as customer
M2

TOTAL:
$0.00

Compatibility

Magento Platform
Open Source (CE)
2.1, 2.2
Commerce using on prem (EE)
2.1, 2.2

Tech Specifications

Seller:
Current Version:
1.0.0
Type:
Stable Build
Updated:
06 March, 2019
Categories:
Extensions, Content & Customizations, Personalization & Experience Management, Rich Media
License Type:
Policy:

Overview

Login as Customer for Magento 2 is an extremely helpful extension allowing store admin to access the customer’s account for a specific need or urgent cases. Admin can easily access  from Backend Order View and Customer View 

Other Extensions by Mageplaza

Overview

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Mageplaza Login as Customer is the beneficial extension which helps store owners have the access capabilities the same as customers. Thanks to this module, the customers can receive proper support and have a better shopping experience. 

  • Simple get right of entry to customer’s account from backend Order View and Customer View
  • Record and find easily every login action
  • Export login logs to CSV and Excel XML files.
  • Help customers edit their account productively.


Problems & Solutions

Provide Proper Help For Online Shoppers

Nowadays, while online shopping is very familiar with many of us, it is still quite unusual to many older people. Therefore, it is very essential for store admins to provide appropriate support for these potential customers through access customer accounts in specific necessary or urgent cases. With the support of Mageplaza Login as a customer, online buyers can purchase and checkout easily and efficiently than ever. 

Solve Problems Related To Clients’ Account Effortlessly 

Online customers cannot avoid problems which require the direct and quick involvement of team support. In this situation, the store admins need to access customer accounts to edit and make any updates. As a result, Login as Customer extension is extremely helpful for both shoppers and store owners. 

Increase The Quality Of Customer Service & Shopper Experience

It is inevitable that the store’s customer service will become more professional as customers receive speedy and helpful involvement from admin stores. Therefore, online shoppers will feel satisfied and have better experiences during their shopping process. 


Highlight Features

Easily Login Customer’s Account

The most striking feature of Mageplaza Logs as Customer is that store admins can instantly access to customers account to quickly and productively solve the shopper’s problems.

Instant access from favorable places

Thanks to Order View and Customer View sections in the backend, store owners can quickly log in a customer account. All customers’ information and orders are constantly modified in these two important sections. As a result, Login as Customer for Magento 2 is the amazing support for store admins to access the account of customers at ease. 

Access all with a single click

Full information of real customers such as my dashboard, my order, account information, etc will be shown for admins as they just click on “Login as Customer” button on the mentioned pages. With the support of this extension, admins can both easily access, edit and make any updates.

Save Login History 

Record every login activity

Once admins login any customer’s account, all access information including date and time, admin account, the customer account will be recorded in Login as Customer Logs section from the backend.

Organize and find easily

The access report plays an important role in supporting the store owners who have many admin accounts to manage and track every single login as customer attempt. In addition, the data on this report can’t be deleted or edited. Hence, any changes related to customers is always updated, and ill-conceived access will be avoided. 

Export Login Data

Login as Customer extension also comes with the export function which allows store admins easily export login history to save on the daily and monthly basis from the report log. Therefore, the login records can be saved and used for management or any specific purposes. 

CSV and Excel XML are the exported file formats which are commonly in use.


Full Feature List

For Admins

  • Enable/ Disable the extension
  • Access customer’s account from Order View
  • Access customer’s account from Customer View
  • View and find all login activity
  • Export login logs to CSV or Excel XML

For Customers

  • Receive great help from store’s admins to edit any information related to order or customer information
  • Spend more time on the shopping experience


FAQ

Q: As an admin, I would like to access a customer’s account. What do I need to do?

A: By login customer’s account, you can see information from Order View and Customer View in the admin backend.

Q: How can I export the login data to save daily?

A: From the report logs, please click on Export button and select CSV or XML exported file.

Q: I am a store owner. My store site has many admin accounts, how can I manage the login history?

A: You can easily view access history. From the backend, please select Report > Customer > Login as Customer Logs.


Documentation

User guide | Installation guide  

Release Notes

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1.0.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce using on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    Released on 2019-01-10
    Initial Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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