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FAQ

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Overview

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FAQ extension supports customers to raise questions right on product pages then they can receive quick specific answers and support from stores. Moreover, this extension helps visitors to reach available FAQ list right on FAQ pages with searching box named Knowlege Base. This extension is considered to be healthy for SEO. 

Mageplaza FAQ extension helps to create an FAQ/Knowledge Base system on a Magento 2 store with an FAQs home page, FAQs category page and FAQs detail page. Besides, the module equips stores with outstanding features that help buyers easily find answers for their questions about products and services while assisting Magento 2 store owners in creating, displaying, and arranging FAQs according to their wants and needs.

Mageplaza FAQ - Product Questions extension for Magento 2 will help stores save a lot of manual resources for live chat to answer simple repetitive questions yet provide a better shopping experience and transparency in product information and policies.

Key features:

  • Provide an optimized homepage presenting FAQs categories and FAQs search bar
  • FAQ detail page for each question with a custom SEO-friendly URL
  • FAQ instant search box on FAQ homepage and category page
  • FAQ pages are customizable
  • GDPR Compliance 
  • FAQ restriction, rating, social sharing and reports

Highlight Features

Optimized FAQ homepage

The FAQ homepage will improve customer experience significantly thanks to its great convenience. On the Knowledge Base page, customers will see an instant search box right on the top, allowing searching by typing some words related to questions. Depending on some keywords, a suggested list of already-answered questions will appear, then customers can click to choose. 

Also on the FAQ page, there are clear categories of questions which are classified based on specific criteria (for example, products, policy, customer service). Customers can click the section title to view all questions insides or click on one particular question to find the answer.

SEO-friendly FAQ sections

The URLs of each FAQ detail page, category page or homepage can be changed to become friendly to SEO and readable to customers. Additionally, meta title and meta description can be set and edited to optimize search engines. 

Instant search box

An instant search box is located nicely on the top of the FAQ homepage. Customers can look up questions by typing a specific number of words which is ruled by admin’s configuration. Also, 

The color of the instant search section is optional in the backend.

Question categories

Common questions are sorted out neatly in various categories below the search box. These categories are alike to drawer cabinet which stores a number of specific already-answered questions. The title, URL key, position, meta title, meta keywords of each category can be easily customized in the admin backend. For an answer, admin can display or hide it, and allow or disallow users to click on Read more to navigate to FAQ detail page. 

Design customization

The appearance of FAQ pages can be easily set up by backend configuration. The theme color including the color of the search box, the color of category underline, the color of question changing when pointing mouse, the color of asking box is chosen optionally. Besides, other fields such as name, emails, characters, the column of detail page layout, question styles can be set up easily. 

 

More Features

Questions Rating

Customers can assess the usefulness of each question by clicking on star voting part. Also, the admin can restrict this feature to a specific customer group. 

Social Sharing

This feature allows viewers to share questions on social channels, including Facebook, Twitter, Google + and over 194 other services.

Restrict FAQs

FAQs can be restricted to certain customer groups by the configuration in the backend, allowing or disallowing guests to leave questions.

FAQ Reports

FAQs' statistics are reported and easy to view in the backend. The brief report includes figures on Views, Action, Positive and Negative.

GDPR Compliance

Term and Conditions box is shown before submitting a question. FAQ extension by Mageplaza is well compatible with GDPR module for Magento 2

Add Google reCAPTCHA

Mageplaza Google reCAPTCHA extension can be installed compatibly so that invisible CAPTCHA is added to the Ask questions form. 

 

Full Features List

For store admins

General configuration

  • Enabling or disabling module
  • Select a theme color for all FAQ pages
  • Enable FAQ voting
  • Restrict votes for certain customer groups
  • Restrict customer groups to add questions
  • Set up the number of characters allowed for each question
  • Require admin approval before publishing question 
  • Able to show questioners' names
  • Able to show questioners' email addresses
  • Allow the questioner to receive email notification in case his/her question is answered
  • Able to show full lists of questions and answers on category page, or click Read more to navigate to question detail page
  • Restrict the maximum of characters of an answer on question category page
  • Configure layout for the question detail page
  • Be protected with reCAPTCHA
  • GDPR compliance

Read more...

 

Demo

Backend | Frontend

 

Documentaion

User guide | Installation guide 

Technical Specifications

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Seller profile

Mageplaza

Seller contact

E-mail

Current Version

4.3.1

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on prem (EE): 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.4 (current)

Type

Stable Build

Updated

30 September, 2022

Categories

Extensions, Content & Customizations, Product Content, Rich Media, Site Search & Navigation

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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4.3.1:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento v2.4.4
    - Fixed minor bugs

2.0.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    Version 2.0.0
    Released on Aug 22, 2018
    - Rebuild Mageplaza_Faq module
    - An initial release of FAQ v2.0

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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