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FAQ & Product Questions

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Overview

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Magento 2 Product Questions extension effectively assists customers to reach frequent questions related to their concerned products and other policies quickly and easily. Thanks to Knowledge Base search box and question category page with the Knowledge Base and Product questions List. Besides, customers can find it easy and convenient to address questions right on the page. Noticeably, this extension also well facilitates SEO effect. 

Key features:

  • Optimized Product Questions homepage
  • Seo-friendly Product Questions section
  • Question Categories
  • Instant Search Questions

 

Highlight Features

Optimized Product Questions homepage

The outstanding feature of Product Questions extension by Mageplaza is the convenience of Product Questions homepage which is organized with the aim to enhance customers’ experience as good as possible. The pages are distributed logically and sensibly into the main sections including Knowledge Base search box and various question categories with specific functions: searching already-answered questions by using keywords, sorting out questions by main topics. 

As a result, customers can easily look for separate questions which they are concerned about, or they can view all questions related to one topic, for example, Guarantee Policy.

SEO-friendly Product Questions section

Product questions extension by Mageplaza allows admin freely change URLs for each question page, question category page or Product Questions homepage to make better for search engines. Besides, using human-readable URLs makes it more friendly to customers. For each question, meta title and meta description can be edited to optimize search engines.

Question Categories 

Question categories are arranged neatly and conveniently below the search box. Customers will find it very simple to look for one or a group of related questions thanks to category title. Besides, the title, icon, and position of the category are easily configured from the backend or set the questions to appear or not. The answers can be configured to be displayed or hidden, and enable or disable “Read more” click to navigate the Question detail page.

Instant Search Questions

By instant search box, customers can easily look for one or some particular questions by typing some main characters. Hence, the Product Questions page below will automatically display questions related to the keywords, and customers only need to click and read more. The design of this search box can be customized easily from the admin backend.

Customize the design for question pages

Magento 2 Product Questions by Mageplaza allows admin to change the design of question pages with ease. On the backend, the theme color can be easily configured. Besides, customization can easily be done with Page Layout, question style, and Categories column. The answer can be shown by some first words or a full one. It can be collapsible or displayed as default.

 

More Features

Questions Rating

Customers can assess the helpfulness of a question by question rating. Admin can restrict rating to specific customers.

Social Sharing

The questions can be shared on social channels such as Facebook, Twitter, Google + and over 194 other services.

Restrict Questions visibility

Admin can set the visibility of questions to certain viewers or allows leaving questions or not.

Product Questions Reports

Reports on Views, Actions, Positive or Negative ratings from the backend help admin follow and access questions easily.

GDPR Compliance

The Terms and Conditions box is shown in question form. Mageplaza Product Questions extension is properly compatible with the GDPR extension

Add reCAPTCHA

Google reCAPTCHA extension’s compatibility allows visible or Invisible CAPTCHA to be well added to the question form.

 

Full Feature List

For store admins

General configuration  

  • Enable or disable the extension
  • Pick a theme color for question pages
  • Enable question voting
  • Restrict voting to certain customer groups
  • Allow/Disallow customer groups to add questions
  • Restrict the length of each question
  • Require admin approval before publishing questions
  • Allow displaying names of questioners
  • Allow displaying email addresses
  • Configure email notification to a questioner when the question is answered
  • Able to display fully questions and answers on the category page, or set Read more to navigate to the question details page.
  • Restrict the length of an answer to the question category page
  • Choose the layout for the question detail page
  • Well protected with reCaptcha
  • Compatible with Products Preselect, Size Chart, FAQ Module, Product Attachments

Product details page config

  • Able to display questions on Product tabs
  • Able to name the tab title
  • Restrict the number of questions on a page
  • Able to display collapsible questions
  • Able to show questioners' names
  • Able to show the date on asking and answering

Manage Categories

  • Set names for categories
  • Set URL for the question category
  • Choose an icon and position for the question category
  • Configure SEO for the question category page

Product Questions Home page config

  • Enable or disable Product Questions homepage
  • Set the URL path for Product Questions homepage
  • Able to show the question link on the Toplink, Footerlink or Category bar
  • Able to set the page title
  • Able to set the page layout
  • Enable or disable the instant search box
  • Set the layout for question categories
  • Set the display for questions and answers
  • Restrict the number of questions in each category
  • Set the meta title, meta description, meta keyword
  • Allow/disallow indexing or/and following

Terms & Conditions config

  • Enable/ Disable Terms& Conditions box
  • Display Terms& Conditions popup
  • Customize the title and content for Terms& Conditions

Email Config

  • Able to send customers notification emails when questions are answered
  • Able to send notification emails to admins when a question is addressed

Manage Articles

  • Manage all brief information of questions via a grid
  • View statistics including Views, Action, Positive and Negative
  • Set URL for each question
  • Distribute questions to categories
  • Set store views for questions
  • Set questions to be public, hidden or require approval
  • View and edit the information of questioners
  • Configure SEO for the question page

For customers

  • Look for questions easily via the instant search box
  • View questions in a well-organized Product Questions home page
  • Click on a category to view all related questions and answers
  • Click on a question to see a brief/full answer
  • Click on Read more for question detail page
  • Vote for each question’s helpfulness
  • Share questions/answers on social media
  • Submit a question with ease
  • Receive notification email when the question is answered
  • Tick the Terms & Conditions checkbox actively
  • View names, email addresses, dates of questions and answers

 

Demo

Backend | Frontend

 

Documentaion

User guide | Installation guide 

Technical Specifications

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Seller profile

Mageplaza

Seller contact

E-mail

Current Version

4.3.2

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current)

Commerce on prem (EE): 2.4 (current)

Commerce on Cloud (ECE): 2.4 (current)

Type

Stable Build

Updated

30 September, 2022

Categories

Extensions, Content & Customizations, Product Content

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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4.3.2:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento v2.4.4
    - Fixed minor bugs

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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