better-product-reviews-mkp.png

Better Product Reviews
M2

TOTAL:
$159.00

Compatibility

Magento Platform
Open Source (CE)
2.1, 2.2, 2.3
Commerce using on prem (EE)
2.1, 2.2, 2.3

Tech Specifications

Seller:
Current Version:
1.0.0
Type:
Stable Build
Updated:
02 May, 2019
Categories:
Extensions, Content & Customizations, Personalization & Experience Management, Product Content, Rich Media
License Type:
Policy:

Overview

Mageplaza Better Product Reviews for Magento 2 is a must-have extension for every online shopping stores because of its effective solution to stores‘ ratings and reviews.  

Other Extensions by Mageplaza

Overview

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Better Product Reviews brings usefulness for both customers and store owners. In this module, customers are enabled to leave reviews which are valuable for the store. Also, customers can get useful information about the products in reviews from previous buyers before making the final purchase decision. 

 

Features

  • Review summary
  • Display Verified Buyer mark
  • Feedback by images
  • Sharing reviews on social channels
  • Rate Helpful to a review
  • Allow admins replying to reviews 
  • SEO improvement
  • Review reminder for customers
  • Work well with Mageplaza extensions: Review Reminder, Google Recaptcha, Advanced Reports

 

Problems and Solutions

 

A Wonderful Solution For Customers

Quick product comparison by review summary

Customers may not know your products well, so it is quite difficult for them to decide which items are better to purchase. But now, with this module, buyers can easily and quickly have appropriate choices by making a comparison of the products based on the review summary. 

Highlight genuinely useful reviews 

Customers will not read and believe in all the reviews. Reviews which are written by real purchasers with a verified purchaser badge seem to be trustworthy and draw more attention to other purchasers. 

Appreciate reviews

When customers feel that the reviews are valuable to them, they can click the "Helpful" button to show appreciation. The more "Helpful"  clicks a review gets, the more credible it is. So, buyers can see better reviews faster by looking at the number of "Helpful" clicks of reviews. 

Add images to the review 

This extension allows buyers to attach images to the text review. Those images play a vital role in building up the credibility of your products and bring a better product preview for other buyers. At the same time, the store owners also get feedback about their products. 

Quickly share reviews 

The social network is the most effective way to promote your products. Therefore, customers can share reviews with their friends on SNS, which brings them an enjoyable shopping experience, and at the same time helps store owners promote products to other potential customers. 

Receive stores‘ reply

The interaction between store owners and customers is one of the most important things online stores should keep an eye on. Customers will feel more satisfied if you serve them with the best service. When you respond to their reviews sincerely, your store‘s customer service will be highly appreciated. 

 

A Wonderful Solution For Online Stores

Trust building with customers

A study on ResearchGate in 2017 indicates that 98% of the sample population check reviews before buying something from online stores. However, only reviews with sufficiently high reliance influence the customer purchasing decision. The extension is a useful solution to this problem. Your store will be equipped with essential review functions and have a good interaction with buyers, so customers will find your store more reliable. 

Boost conversion rate

Positive reviews will keep new visitors in your store longer and have a strong motivation to continue learning about your products. Then, they will feel more secure to buy favorite items.

Listen better, improve better

The products have value only when they meet the demand of customers and are useful to them. Customers will not satisfy with all products. When a product is not good enough for them, they can leave negative comments. The store owners should read customers‘ reviews genuinely and consider them helpful advice to improve the quality of the products.

Make your store website rank higher in Google Search

The more good star ratings your store has, the higher it ranks among Google‘s search results in location-based questions. Usually, customers judge your store by this review style. 

 

Highlight Features

 

Review Summary

People usually rely on IMDb index to evaluate a movie before watching it while customers will rate your store‘s products by firstly looking at the overall assessment shown on Review Summary. It is a time-saving solution for customers as they can see all useful elements in only one display and choose the best items faster. Those elements are review number, the moderate rate, recommendation percentage, and star rating chart. 

 

Verified Buyer Mark

A verified purchaser badge next to customers‘ names will make their reviews more trustworthy. It increases the credibility of your products‘ quality and attracts more potential customers. 

 

Better Reviews With Images

If customers satisfy with a product, they are likely to send you feedback. This noteworthy feature of Better Product Reviews allows customers to upload the images of products in the review section. Buyers may not believe 100%  in what others say about the items they have the intention to buy, but an image can make the reviews more persuasive and reliable. 

 

Assort Reviews By Different Criteria

Furthermore, customers can easily filter reviews by 3 criteria which are the Newest option, High rating option, and Helpfulness option. Newest option shows the latest reviews, so customers can update information about products. When customers choose the high rating option, they will see the reviews read most by buyers and not waste time on other reviews. Helpfulness option provides the most useful reviews for customers. 

 

Easily Interact With Reviews 

There are two ways customers can use to interact with the review: Rating "Helpful" and Social Share. Firstly, They can conveniently express their appreciation to other buyers‘ reviews via one click to the "Helpful" button. Secondly, Better Product Reviews allows customers to share reviews on the social network like Facebook, Twitter, Instagram, so the product will be introduced to more customers. 

 

Store Admins Respond

Store owners can interact with customers by making the speedy reply to their reviews. It will show customers that you care about their feelings and improve your store's customer service.

A simple response like Thank You to a positive review can satisfy customers and calm them down. Store admins can easily reply at the backend and clear up customers‘ queries about the items. 

 

SEO-friendly Reviews

Searching for items by Google search engine, customers will see the product star rating and the number of reviewers under the headline. A page with a high product rating will be more attractive to customers. Especially, when they click to view the page and stay there longer, this would be great for SEO. 

 

Review Reminder For Customers

Customers often forget or even do not want to review products after purchasing, so the extension creates a slider included all items the customer bought to remind them to write down reviews. By only one click to Write a review button, it makes so much easier for customers to do that.

 

More Features

 

Review Reports

The reports of reviews are also included in Mageplaza Advanced Report

 

Customer Group‘s Review

Different groups of customers like General, Wholesale, Retailer or Buyers

 

Support By Ajax

Customers can edit their reviews without loading the whole page

 

Checkbox Recommendation

Recommend other products for buyers before writing a review

 

Restrict Review Quantity

Admins can limit the number of reviews at the control panel

 

Compatibility With Mageplaza Extensions

Work well with Mageplaza Google Recaptcha, Review Reminder, Advanced Reports

 

Full Feature List

 

For Store Admins

General configuration

  • Turn on/Turn off the extension
  • Enable/Disable reminder review on buyers‘ dashboard
  • Allow/Disallow review summary
  • Choose the status of the report review

Leave review configuration

  • Allow/Disallow writing review
  • Flexibly choose customer groups
  • Allow AJAX support
  • Enable/Disable to review for all customers or only purchasers
  • Allow attaching images
  • Restrict the number of  images in the review
  • Turn on/Turn off Terms and Conditions checkbox
  • Set link title, anchor text, anchor URL, check type for Terms and Conditions checkbox

Configure review list

  • Allow/Disallow helpful voting
  • Show/Do not show the store’s reply
  • Allow/Disallow sharing review on a social network
  • Allow/ Disallow showing verified purchase badge
  • Anable/Disable buyers to see the name of each other
  • Restrict reviews quantity per page

Assorting

  • Turn on/Turn off the extension
  • Choose Sort types
  • Choose Default Sort types
  • Choose Default Sort Direction

 

For Customers

  • Compare products easily and quickly by review summary
  • Making a purchase decision thanks to other buyers feedbacks
  • Assess a review by a click to Helpfulness 
  • Attaching product images with the review
  • Share reviews on social networks with friends
  • Admins reply to the review

 

FAQ

Q: What is included in the Customer Reviews Summary Section?

A: The number of reviews, the percentage of each star rating, the star rating average and the percentage of recommendation.

 

Q: As a guest customer, what can I do when I read reviews?

A: You can rate “Helpful” to the good review. Also, you can share a review with friends via social channels.

 

Q: Can I upload some photos of the product I bought for my review?

A: Yes, you can do it easily. Just click on an image section and add your photos.

 

Q: How can I know who leave reviews are the purchasers or not?

A: There will be a verified buyer badge beside the review, so you can realize easily.

 

Q: Can a customer sort the reviews as they want?

A: Yes, there is the Sort Reviews By section, so customers can select to filter the reviews by Newest, High Rating, Helpfulness.

 

Q: I am store admins, can I approve or disapprove the review?

A: Yes, you can do it easily by going to Marketing > User Content > Review

 

Q: I am a store admin, can I hide/show customer name or review date?

A: Yes, it can be done easily from the backend configuration.

 

Q: Is there any report on reviews?

A: Yes, the review report is displayed in the Admin Reports section and in the Admin Dashboard in case you install Mageplaza Advanced Report.

 

Q: I installed Review Reminder. Is it compatible with this extension?

A: Yes, Review Reminder and Better Product Reviews are properly compatible with each other.

 

Demo

Frontend | Backend

 

Documentation

User guide | Installation guide 

Release Notes

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1.0.0:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce using on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Initial release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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