OverviewBack to top
Do you frequently consult the review section before making a decision to buy a product online? Do the product reviews help build up trust for the brand or products that you cannot interact with directly in person? If the answer is “Yes” then product review should be a focus in an attempt to gain trust and boost sales when you run a business in your online store.
Aiming at improving the content and display of product reviews and ratings in Magento 2 store, Better Product Review extension by Mageplaza adds more meaningful and descriptive elements to the review sections: rating summary, image review, verified purchase badge, review reminder and many more. By installing this extension on your Magento 2, you can enrich the review section on product pages, strengthen customers’ trust and encourage sales in the long term.
Key Features Of Product Review Extension
- Review summary (rating summary)
- Display Verified Buyer mark
- Feedback by images
- Sharing reviews on social channels
- Rate Helpful to a review
- Allow admins replying to reviews
- SEO improvement
- Review reminder for customers
- Work well with Mageplaza extensions: Review Reminder, Google Recaptcha, Advanced Reports
How Does Better Product Review Extension Benefit Customers And Store Owners?
Motivate Customers Explore More About Products And Get Interested
Quick product comparison by review summary
Customers may not know your products well, so it is quite difficult for them to decide which items are better to purchase. But now, with this module, buyers can easily and quickly have appropriate choices by making a comparison of the products based on the review summary.
Highlight genuinely useful reviews
Customers will not read and believe in all the reviews. Reviews that are written by real purchasers with a verified purchaser badge seem to be trustworthy and draw more attention to other purchasers.
Rate reviews to show the satisfaction level
When customers feel that the reviews are valuable to them, they can click the "Helpful" button to show appreciation. The more "Helpful" clicks a review gets, the more credible it is. So, buyers can see better reviews faster by looking at the number of "Helpful" clicks of reviews.
Add images to the review
This extension allows buyers to attach images to the text review. Those images play a vital role in building up the credibility of your products and bring a better product preview for other buyers. At the same time, the store owners also get feedback about their products.
Quickly share reviews
The social network is the most effective way to promote your products. Therefore, customers can share reviews with their friends on SNS, which brings them an enjoyable shopping experience, and at the same time helps store owners promote products to other potential customers.
Receive stores‘ reply
The interaction between store owners and customers is one of the most important things online stores should keep an eye on. Customers will feel more satisfied if you serve them with the best service. When you respond to their reviews sincerely, your store‘s customer service will be highly appreciated.
Provide A Wonderful Marketing And Sale-boosting Solution For Store Owners
Build trust with customers
A study on ResearchGate in 2017 indicates that 98% of the sample population check reviews before buying something from online stores. However, only reviews with sufficiently high reliance influence the customer purchasing decision. Your store will be equipped with essential review functions and have a good interaction with buyers, so customers will find your store more reliable.
Boost conversion rate
Positive reviews will keep new visitors in your store longer and have a strong motivation to continue learning about your products. Then, they will feel more secure to buy favorite items.
Listen better, improve better
The products have value only when they meet the demand of customers and are useful to them. Customers will not satisfy with all products. When a product is not good enough for them, they can leave negative comments. The store owners should read customers‘ reviews genuinely and consider them helpful advice to improve the quality of the products.
Make your store website rank higher in Google Search
The more good star ratings your store has, the higher it can rank among Google‘s search results in location-based questions. Usually, customers judge your store by this review style.
Show Review Summary (Rating Summary) At Top Of Review Section
Customers will rate your store‘s products by firstly looking at the overall assessment shown on Review Summary at the top of the Review section. It is a time-saving solution for customers as they can see all useful elements in only one display and choose the best items faster. Those elements are review number, the moderate rate, recommendation percentage, and star rating chart.
Verified Buyer Mark
A verified purchaser badge next to customers‘ names will make their reviews more trustworthy. It increases the credibility of your products‘ quality and attracts more potential customers.
Boost The Authenticity With Images Reviews
If customers satisfy with a product, they are likely to send you feedback. This noteworthy feature of Better Product Reviews allows customers to upload the images of products in the review section. Buyers may not believe 100% in what others say about the items they have the intention to buy, but an image can make the reviews more persuasive and reliable.
Assort Reviews By Most Concerning Criteria
Furthermore, customers can easily sort reviews by 3 criteria which are the Newest option, High rating option, and Helpfulness option. Newest option shows the latest reviews, so customers can update information about products. When customers choose the high rating option, they will see the reviews read most by buyers and not waste time on other reviews. Helpfulness option provides the most useful reviews for customers.
Easily Interact With Reviews
There are two ways customers can use to interact with the review: Rating "Helpful" and Social Share. Firstly, They can conveniently express their appreciation to other buyers‘ reviews via one click to the "Helpful" button. Secondly, Better Product Reviews allows customers to share reviews on the social network like Facebook, Twitter, Instagram, so the product will be introduced to more customers.
My Product Reviews Page
Customers can manage all of their reviews on the My Product Reviews page on the frontend. Besides, they can also see products that are purchased but not given reviews yet.
Satisfy Customers With Store Admins’ Responses
Store owners can interact with customers by making speedy replies to their reviews. It will show customers that you care about their feelings and improve your store's customer service.
A simple response like Thank You to a positive review can satisfy customers and calm them down. Store admins can easily reply at the backend and clear up customers‘ queries about the items.
Searching for items by Google search engine, customers will see the product star rating and the number of reviewers under the headline. A page with a high product rating will be more attractive to customers. Especially, when they click to view the page and stay there longer, this would be great for SEO.
On-Page Review Reminder For Customers
Customers often forget or even do not want to review products after purchasing, so the extension creates a slider including all items the customer bought to remind them to write down reviews. By only one click to Write a review button, customers can access the product review section and leave a review for their purchased item.
Keep Track Of Performance With Review Report
Better Product Review extension also provides review reports based on customers and products. Store owners can evaluate a customer’s satisfaction through all reviews for their store and collect different views about a product’s performance by reading all reviews from different purchasing customers.
Remind Customers Via Emails (Pro Version)
In the Pro Version of Better Product Review, admins can set schedules to send emails reminding customers to write reviews for purchased products.
Allow Customer Groups To Review
Different groups of customers like General, Wholesale, Retailer or Buyers
Support Ajax Loading
Customers can edit their reviews without loading the whole page
Recommend other products for buyers before writing a review
Restrict Review Quantity
Admins can limit the number of reviews at the control panel
Support REST API And GraphQL
Admins can view, create and edit customers’ review via REST API and GraphQL
Compatibility With Mageplaza Extensions
Work well with Mageplaza Google Recaptcha, Review Reminder, Advanced Reports
Full Feature List
For Store Admins
- Turn on/Turn off the extension
- Enable/Disable reminder review on buyers‘ dashboard
- Allow/Disallow review summary
- Choose the status of the report review
Leave review configuration
- Allow/Disallow writing review
- Flexibly choose customer groups
- Allow AJAX support
- Enable/Disable to review for all customers or only purchasers
- Allow attaching images
- Restrict the number of images in the review
- Turn on/Turn off Terms and Conditions checkbox
- Set link title, anchor text, anchor URL, check type for Terms and Conditions checkbox
Configure review list
- Allow/Disallow helpful voting
- Show/Do not show the store’s reply
- Allow/Disallow sharing review on a social network
- Allow/ Disallow showing verified purchase badge
- Enable/Disable buyers to see the name of each other
- Restrict reviews quantity per page
- Turn on/Turn off the extension
- Choose Sort types
- Choose Default Sort types
- Choose Default Sort Direction
- Compare products easily and quickly by review summary
- Making a purchase decision thanks to other buyers feedbacks
- Assess a review by a click to Helpfulness
- Attaching product images with the review
- Share reviews on social networks with friends
- Admins reply to the review
Q: What is included in the Customer Reviews Summary Section?
A: The number of reviews, the percentage of each star rating, the star rating average and the percentage of recommendation.
Q: As a guest customer, what can I do when I read reviews?
A: You can rate “Helpful” to the good review. Also, you can share a review with friends via social channels.
Q: Can I upload some photos of the product I bought for my review?
A: Yes, you can do it easily. Just click on an image section and add your photos.
Q: How can I know who leave reviews are the purchasers or not?
A: There will be a verified buyer badge beside the review, so you can realize easily.
Q: Can a customer sort the reviews as they want?
A: Yes, there is the Sort Reviews By section, so customers can select to filter the reviews by Newest, High Rating, Helpfulness.
Q: I am store admins, can I approve or disapprove the review?
A: Yes, you can do it easily by going to Marketing > User Content > Review
Q: I am a store admin, can I hide/show customer name or review date?
A: Yes, it can be done easily from the backend configuration.
Q: Is there any report on reviews?
A: Yes, the review report is displayed in the Admin Reports section and in the Admin Dashboard in case you install Mageplaza Advanced Report.
Q: I installed Review Reminder. Is it compatible with this extension?
A: Yes, Review Reminder and Better Product Reviews are properly compatible with each other.
Technical SpecificationsBack to top
Adobe Commerce platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)
Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)
29 June, 2021
Extensions, Content & Customizations, Personalization & Experience Management, Product Content, Rich Media
Quality ReportBack to top
All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.4
- Compatible with Commerce on prem (EE) : 2.4
- Stability: Stable Build
Supported Magento v2.4
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
- Stability: Stable Build
SupportBack to top
The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.Contact Vendor