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Facebook Chatbot

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$99.00

Overview

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Facebook Messenger is one of the most popular messaging apps for eCommerce businesses. Do you know that more than 20 billion messages are exchanged between business and users monthly on Facebook Messenger? It helps merchants reach 1,3 billion users effectively. However, when the number of customers starts to grow beyond the control of your support team, you need to upgrade your solution to make sure no one has to wait for too long.

Nowadays customers expect immediate responses from merchants to solve their problems right away. The faster you answer the questions of customers, the more satisfied they feel toward your brand. As a result, customers are more likely to choose your products and services. For better support service and a better way of selling, many store owners have been using Facebook Chatbot for Magento 2. The extension will create a chatbot in Facebook Messenger that can reply to customers automatically based on pre-set conversation scenarios. By combing all these message and button types, the store owner can design all conversation scenarios that can actually generate sales right in the chatbox.

 

Account & Pricing

To use this extension, you need to have a Facebook business account. If you don't have one, please create a page here. Creating a new Facebook account is FREE.

Visit this link https://developers.facebook.com/ to login to your Facebook Developers. Create a new app ID to get an access token to connect your Facebook account with the Magento website. After that, you can enable your bot in Facebook Messenger.

 

Feature Summary

  • Receive and respond to customer queries directly through Facebook Messenger
  • Display Facebook Messenger popup on store frontend
  • Create unlimited messages to automatically answer customer questions
  • Set typing time for each message
  • Show follow-up messages based on keywords set by the admin
  • Show product blocks & category blocks in the chatbox
  • Add CTA buttons for each message
  • Allow customers to request human support
  • Send email notifications whenever there is a human support request
  • Create Persistent Menu for important actions
  • Customers can directly add products to cart from Messenger

 

Exclusive Features

Support Multiple Message Types

  • Product Display: Display product details with product name, image and price.
  • Category Display: Display categories with product carousels.
  • Text: This type only allows text input.
  • Text and Image: Show image together with text.
  • View Order: Display 5 previous orders generated by chatbot
  • View Wishlist: Display 5 items in customer's wishlist 

 

Four Types Of Buttons 

  • Show next message: Another message will appear after the button is selected
  • Show URL: Customers will be redirected to a new page
  • Phone number: This button allows you to add your store hotline. Customers can click to call immediately in some urgent situations.
  • Take action: Each message type has corresponding actions such as View Product Detail, Add to Cart, etc.

 

Flexible Support Modes

Chatbot support and human support can be switched with each other easily. Using the persistent menu on the left bottom of the chatbox, customers can request for chatting with real people with a click. The human support request will be sent to your staff immediately via email. This email is attached with a shortcut link that helps you come back to the on-hold conversation exactly.

 

Ready-to-Use Message Flows

We set up for you all the basic messages that can apply to your business immediately. They include greeting messages, view address, offer services, guidelines for customers to place orders. These messages can be easily customized to fit your business need.

 

High-Quality Extensions & Services

  • 100% open-source software
  • Free lifetime updates
  • 6-month free support

 

Demos & Docs

FRONTEND DEMO | BACKEND DEMO | DOCUMENTATION | SUPPORT PORTAL

Technical Specifications

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Seller profile

Magenest

Seller contact

E-mail

Integrator

Facebook

Current Version

1.4.0

Magento platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)

Type

Stable Build

Updated

09 July, 2021

Categories

Extensions, Customer Support, Live Chat

Documentation

Installation Guides

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.4.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Create orders directly from Chatbot
    - Send customer message when the order status changes
    - Optimized frontend popup

1.3.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Add frontend Facebook chat popup

1.2.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Add View Orders action
    - Add View Wishlist action
    - Add message types Text & Image
    - Add admin menu icon
    - Track orders generated from bot

1.1.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Fix delete menu in listing backend
    - Update filter listing backend

1.1.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Add Magento 2.4 compatibility

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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