Follow Up Email

Follow Up Email



Magento Platform
Open Source (CE)
1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2

Tech Specifications

Current Version:
24 October, 2019
Extensions, Marketing, Email Marketing
License Type:


Magenest’s Follow Up Email extension for Magento is a perfect solution to build an email marketing system automatically on your site.  

Other Extensions by Magenest


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Nowadays, one of the best ways to improve the sales performance is to continue selling to existing customers via follow up emails. With Follow Up Email by Magenest, you can increase repeat sales in different events and build a strong customer loyalty by making a close relationship with your customers. This extension allows merchants to keep communication alive with customers by sending them emails on events such as: Birthday, Order Confirmation, Abandoned Cart Reminder, Remind Customers … and so on. The merchants can attach the discount coupon to the email to attract customers to restore their abandoned cart and complete their orders.

Exclusive features     

The following are key features of Magenest’s Follow Up Email extension:

-  Easily create and manage the rules

Magenest’s Follow up Email extension supports merchants in all their needs for sending email to customers in an entirely automatic way.

In order to do that, the extension creates a list of available events. So, it is very simple that store owners only need to click on the Add Rule button and select any events that they want, include:

+ Customer Register: Automatically send email to customers when they create a new account on the site.

+ Customer Login: Automatically send email to customers when they log in on the site.

+ Abandoned Cart Email: Automatically send email to customers when they have an abandoned cart on the site.  

That means that customers who added some items in their cart without purchasing for some reasons will be received emails designed by admins. This will help store owners increase significantly the sales by encouraging customers to proceed to checkout and complete their orders.

+ Customer Birthday: Automatically send email to customers on their birthday.

+ Newsletter Subscriptions: Automatically send email to customers when they subscribe or un-subscribe the store.

+ Order: Automatically send email to customers when orders are placed.

Also, the extension allows admins to easily manage and control all the rules created in Magento back end by going to Follow up Email > Manage Rules. Then, the Rules Management page will be shown, merchants can view, edit, delete … and so on all the rules here.  

- Support multiple conditions

With each rule of condition created, admins can set:

+ Order status: Cancel, complete, closed, suspected fraud, on hold, payment review, pending, pending payment, pending PayPal, processing.

+ Grand total: Admins can give their customers a gift (for example, a coupon) if customers spend over a set amount for an order.

Example: If admins create a free shipping coupon for orders over $100, then the free shipping will automatically apply if the conditions (spending over $100, in this case) are met.

 + Email chain: This option allows admins to make a list of scheduled emails for particular events.

Example: With the Customer Birthday rule, admins can set a list of emails, include email A and email B. Email A will be sent to customers one day before their birthday and email B will be sent exactly on customers’ birthday with best wishes to them.

- Easily manage all the automatic emails

The extension creates a tab named “Mail Log’ which stores all the emails generated by the Follow Up Email extension. Admins only need to go to Follow Up Email > Mail log to access the Mail Log page. Then, admin can choose to view, cancel, send now, … here.

- Link tracking

The extension creates a tab named “Link Tracking” which allows admins to track all links that customers click to restore their abandoned carts.

- Coupon page

The extension enables admins to add the coupon code in the emails which are sent automatically by the extension through the Coupon page. 



Release Notes

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  • Compatible with Open Source (CE) : 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Stability: Stable Build
  • Description:

    Fix bug related abandoned cart


  • Compatible with Open Source (CE) : 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Stability: Stable Build
  • Description:

    Fix bug related abandoned cart


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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