Login As Customer

Login As Customer

by Magefan


Magento Platform
Open Source (CE)
2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
27 April, 2018
Extensions, Content & Customizations, Personalization & Experience Management
License Type:
Open Software License 3.0 (OSL-3.0)


Our extension adds a “Log in” button that allows to log into customer areas directly from the Magento backend.


Other Extensions by Magefan


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There are situations, where customers have issues in the "My Account" area or on checkout pages. In such cases, they need your help. Now merchants have a simple and fast solution to check the problems within a specific customer account. This functionality allows the admin user to log into a customer's account in one click and without using a password or changing authentication data. After entering to customer account, the admin can perform tests and detect any issues within the “My Account” area.



Admin can log in as a customer

Admin can easily log into any customer account, without authentication in order to find and fix issues the customer has.

Permission Restictions

Permission Restrictions on logging into customer area can be set for the specific groups of admin users. In this case an unauthorized use will be avoided. In order to configure permission restrictions in Magento 2 go to “System” tab in the main menu > navigate to “Permissions” section > select “User Roles” .

Login as Customer History

Any log into customer area is recorded in the “Login as Customer History” tab where you can check for the date, time and the username of the person who logged in. This history allows to detect an unauthorized logging into customer area.

Release Notes

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  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    - Improved login process. Removed 5 seconds delay before entering into a customer account
    - Added "Login as Customer" buttons to the order, invoice, shipment, credit memo pages in Magento 2 admin panel
    - Fixed issue with the Page Cache and customer data invalidation


  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    - Improved compatibility with Enterprise Edition
    - Fixed issue with mixed cart items


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Fix issue:
    - Admin session expired after login as customer.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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