Manage product returns and exchanges effortlessly, improving brand loyalty and trust among the customers
OverviewBack to top
Return Merchandise Authorization – RMA for Magento 2 creates a better way to provide after-sales support to all the customers and satisfy them on any of their queries regarding the products they have purchased. RMA for Magento 2 extension gives the customer the next level of after-sales support where they can come up with queries and directly get connected to the store owner. Customers can easily get the solution to any queries regarding the product and also facilitates a hassle-free product return option.
Return Merchandise Authorization – RMA extension provides a user-friendly customer front-end that facilitates return request communication between merchant and customer regarding product through My Account section. RMA provides a platform to satisfy the customer requests and deliver after-sale support to build a long-lasting relationship.
- Return even a single item of the purchased products
- Create a return order from the admin back-end
- Manage status, reasons, conditions, and resolutions
- Easily build two-way communication (between customers and store owner)
- Admin can manage return package requests and update instantly
1. Create a return request
A seamless flow of RMA starts from here, Customer and Admin both can create a return request. The customer can create a return request from “My Account” and Admin has provision to create a request from “RMA List” menu.
2. Manage return requests from the admin panel
Admin is provided with a straightforward, step by step process for dealing with return merchandise authorization requests. Admin can trace each stage of the RMA from “RMA History.”
3. Manage communication with ease
RMA supports easy two-way communication between the store owner and the buyer. RMA has a chat-like interface to track past communication as well.
4. Allow guest users to make return requests
It is difficult to track details if the customer does not register with the store and still purchase the product. RMA supports guest returns to provide seamless return process and track every stage of return.
5. Configure email notifications
RMA module helps create a customizable email template for each customer and configure various email templates for different purposes. You can also customize email templates for the guest customers to turn them into loyal customers.
- Increase Brand Loyalty and establish trust with customers
- Helps Merchant to provide better after-sale support
- Facilitates Smooth Communication between Merchant and Customer
- Easy to manage a return requests
Release NotesBack to top
- Compatible with CE: 2.1 2.2
- Compatible with EE: 2.1 2.2
- Stability: Stable Build
Version number : 1.00
Stability : Stable
Compatibility : Magento Community-2.1, Magento Enterprise-2.1, Magento Community-2.2, Magento Enterprise-2.2
- RMA for Magento 2 stable release