Build a knowledge base of unlimited questions and answers of products / services FAQ & facilitate users to get the answer of their queries instantly
OverviewBack to top
Customers ask questions only when they want to purchase or have already purchased the product. You can ensure that the product is a perfect fit for them right on the product page by using Mage Delights’ Product Questions + FAQ extension for Magento 2. The extension closes the information gap that customers would find on product page by facilitating them to search the answer from FAQ or ask for more product details and get precise answers from the store admin. Hence the FAQ block on every product page adds creating comprehensive knowledgebase for users. Various notifications for admin and customers help them maintain long lasting relationship which in turn increases customer satisfaction and hence, store revenue.
1. Create dedicated pages for each category of FAQ (Generic FAQ)
2. Create a tab of FAQ on each product page
3. Allow customers ask questions from the product page itself
4. Manage questions and answers from the back-end
5. Easy to find answers within FAQ with content, tag or keyword based search
6. Indexing of category for Ajax-based live search
7. Customized and SEO friendly URL for a FAQ page
1. Easy access to product questions and answers on the product page
When product details are not enough to answer all the product related queries, then customers can view the product questions and answers section for more details about the product on product page.
2. Facilitates customers to raise their queries
It’s also a better option to allow users to submit questions related to products on the product page with a handy question form. It depends on merchants to allow or disallow all or which group of customers.
3. Easy management of FAQ section
Every time when customers submit questions, the store admin gets notification. Later, admin reviews the question and publishes the answer. Admin can either send answer via email only or can display the answer on FAQ wall or both.
4. Create unlimited categories for FAQ
The store admin can create N number of categories for FAQ, and assign questions and answers to the products from Magento admin panel to display Q & A in a particular FAQ category or general FAQs list.
5. Instant search
The most advanced feature of “indexing” makes the search very easy. Users can write the keywords and the extension will automatically display all the Q&A (i.e. auto suggestions FAQ) to users about the questions/answers matches the search query.
1. Customers get complete information on the product page about the product & service
2. SEO optimized FAQ pages improve the traffic volume
3. User-friendly layout holds the customers’ attention
4. Uplift the conversion rate and revenue
5. Save time and efforts of the Ecommerce store support team
Release NotesBack to top
- Compatible with CE: 2.1
- Compatible with EE: 2.1
- Stability: Stable Build
Stable version for Magento 2