Facebook Chatbot

Facebook Chatbot

Compatible With: Community 2.2

Tech Specifications

Current Version:
Stable Build
20 June, 2018
Extensions, Customer Support, Live Chat
License Type:


Helps your shoppers save time by searching for new and trending products and categories through easy navigation and also provides a curated shopping experie


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Facebook has developed a Chatbot program for it's messenger platform. That program allows businesses to enable virtual communication with their customers. This extension will help you create your very own Facebook Chatbot and that Chatbot will be replying to your customers on your Facebook Page. This will open up an engagement channel for your business. Note that this extension works only with Facebook Messenger platform.

Chatbots help in enhancing your company’s reach and engaging your customers by providing the best experience. It provides a personalized and curated shopping experience to customers online and helps them save time by searching for new and trending products and categories through easy navigations and simple conversations. 

Account & Pricing

You need to get Facebook Access Token to integrate your Chatbot with Facebook messenger. To do so, first you will have to create a Facebook application. You can setup a new Facebook application from the following URL: developers.facebook.com/apps. Make sure that you’re registered as a “Developer” on Facebook while creating your app. There is no additional fees for creating the developer account and the app. 


What does this extension provide? 

  • Instant Answers using Artificial Intelligence: We’ve used Artificial Intelligence and Natural Language Processing (NLP) in order to deliver instant answers to users in response to their messages and requests.
  • Show products from a store in Facebook Messenger: Displays products from your store to users directly in facebook messenger. This helps customers check out and search for products of their choice.
  • Call-To-Action buttons with each product result: Along with every product which is displayed to the user, important call-to-action buttons are displayed clicking on which user can view the details (and available images in a bigger view) of the product, view the product on the website and also mark any product as “Favourite”.
  • Add to “Favourites” feature: Users can add any product displayed to them to the list of their “favourites” and then access their favourite items by clicking on the persistent menu or typing “favourites” at any time.
  • Both Quick and Persistent menu options for more engagement: We’ve provided both kinds of menu options - quick and persistent menus enabling users easily search for new products, trending or best selling products and categories. All these menu options are admin-configurable.
  • Enables Curated Shopping through Related Products option: After customer shows interest in a product clicking on ‘View Product’, we display quick menu options like ‘More Images’ and ‘Related Products’.
  • Customizable automated messages: Ability for admin to customize the content of various automated messages like – greetings, not found, results found, multiple welcome messages, etc.
  • Broadcast promotional messages: Our chatbot helps you broadcast any kind of deals or promotional messages to Facebook users who were active on your bot at some time in past. You can also add a call to action buttons and images to these messages for more engagement. Status of messages sent to every single Facebook user can also be checked.

Release Notes

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  • Compatible with CE: 2.2
  • Stability: Stable Build
  • Description:

    It is the 1st stable release of Facebook Messenger Chatbot extension.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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