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Help Desk



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Customer service is about solving problems, not multiplying them. Help Desk extension helps you to improve the customer service of your website. With the help of Helpdesk extension, customers can create tickets relating to their complaints, queries, problems, issues, suggestions, etc. and the admin can reply to those tickets. The admin can manage tickets in the Magento admin panel. This extension is extremely helpful for small-scale and large-scale online businesses.

Help Desk extension is a case tracking solution that works inside your Magento store and helps you to solve the customers' problems. Helpdesk extension enables the "Help Desk" tab at my account page, from where customers can raise the ticket related to their problems. When a customer submits a ticket, it will assign a ticket number that can be helpful for further communication. Whenever a new ticket is created, customer and admin will get a notification e-mail for a new ticket and when admin reply/ update/ answer to the ticket, the customer will get an e-mail.


Extension Features

  • Allow customers to post and manage tickets from their account page.
  • A customer can select the priority of the ticket.
  • Admin can manage tickets from the Magento admin panel.
  • Admin can specify the ticket's priorities and status.
  • Admin can see the list of tickets posted by customers and can reply to the tickets posted by customers.
  • The customer and Admin will get an e-mail when the ticket created/updated.
  • Allow setting a ticket email template from the Magento admin panel.
  • Allow to assign ACL resources to a particular role/user of admin and give permission or deny accessing Help Desk.



Common Questions

Question: - Does this extension provide to send notification about the ticket to the customer and admin?
Answer: - Yes, the Helpdesk extension has functionality for notification e-mail. Whenever a new ticket created, admin and customer will get the e-mail. When admin replies on the ticket customer will get the email regarding the update on the ticket.

Question: - Can admin create a ticket?
Answer: - Yes, admin also creates a ticket for the registered customer from the backend.

Question: - Can a customer set a priority of the ticket?
Answer: - Yes, the customer can set a priority of the ticket while creating a ticket.

Question: - Can customers re-open closed tickets?
Answer: - No, only admin re-open the closed ticket.

Question: - How can I find which is customer comment or admin comment?
Answer: - Admin comment and customer comment display in a different background so comments can be easily recognized.

Question: - Can I run this on my staging or development site, too?
Answer: - Yes, this module works for staging as well as the live site. 

Technical Specifications

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Seller profile


Seller contact



Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.0 (obsolete), 2.1 (obsolete)

Commerce on prem (EE): 2.3 (current), 2.4 (current)


Stable Build


22 December, 2020


Extensions, Customer Support

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Magento 2.4.0 Compatibility
    - Bug Fixes


  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Bug Fixes
    - Magento 2.3 Compatibility


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    ===== 1.0.0 =====
    * Initial stable M2 release

    ===== 1.0.1 =====
    * Bug fixes of menu not showing in customer account

    ===== 1.0.2 =====
    * Bug fixes


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Version 1.0.0
    -Initital Release
    Version 1.0.1
    - Performance Improvement, Magento Version Compatibility


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Version 1.0.0
    -Initial Release


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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