RMA

Based on recent stats and numbers, 80% of the online customers and even more than that look into the refund and return policy of the website while buying products online. So being an online store owner, you make sure that you provide a clear and easy return process to your customers. To fulfill this need, store owners can add the  RMA for Magento 2 extension that helps the admin to manage the RMA requests easily and also allow customers to make return requests for the product return if not satisfied with the product purchase.

It is one of the must-have tools to speed up the return process and also improve brand loyalty and customer retention. With this user-friendly and flexible return policy, store owners can easily manage the returns requests submitted by customers and customers can create multiple RMA requests along with the return reason.  

Key Features:

Flexible and Easy to Configure

User-friendly admin panel allows store owners to easily configure the return policy from the backend by enabling the RMA module, providing the time period for RMA to be allowed after placing order and type of orders that are allowed for RMA like closed order, canceled order, on-hold orders, completed orders, etc. 

Admin can easily set the milestones, conditions, and reasons from the backend admin panel to ensure that there will be no loss in accepting product returns. According to their company policy, the admin can set these conditions from the backend panel.

Make a Return Request

If in case customers are not satisfied with the online product purchase then using this return policy, the customer can initiate a product return request (also called RMA request). Many of the merchants manage this process manually via email, or some may use customer support. But to eliminate this manual task, store owners can use this time-saving product return process by adding Magento 2 RMA module and enable customers to make an online product return request easily.

In addition to this, customers can also specify or choose the reason for returning the products which can be anything like a wrong product, defective item, incorrect size, damaged product, color issue, etc. There is even a comment section where customers can explain why they are returning their order or product.

Approve RMA Request

It's not mandatory that every store owner approves the product return request easily. There are cases where store owners follow some criteria to accept the return request. SO once the return request has been initiated by the customer, store owners will thoroughly check them and approve it if it met their set criteria or condition. It can be accepted manually or via an automated process and once the product return request gets accepted, store owners can guide their customers for the further steps or processes to be followed on how to return the product to their store.

Sometimes the product return service offers free shipping, while some store owners ask customers to return the product on their own pay. To match the returned product with the customer’s order or account, there will be specific RMA numbers on the shipping label.

Configure Email Template

As we stated above that whenever return requests of the customers get confirmed, they will be notified using emails. RMA extension allows store owners to configure the email template based on the admin's requirements and preferences. This ensures the admin that the customer is receiving the right message.

In email template configuration, the admin needs to provide RMA Department Name, Email, Admin Email Subject, Customer Email Subject, enable email notification settings and select email template option.

Full Feature List:

• Simplify communication with the customers by creating custom templates or use existing quick response templates.
• Creating RMA requests for refunding, returning, repairing the product, etc.
• Using RMA for Magento 2, the admin can easily process the product return requests.
• Two-way notifications for status changes and messages.
• Admin can manage Reasons, Condition, Delivery Status, RMA Status, and Resolutions for customers’ RMA.
• For the product return request and authorization, the admin is allowed to set various rules and conditions.
• The customer creates an RMA request for multiple products and can also select different reasons for each product.
• The manual task of managing return requests will be eliminated because of this time-saving automated return process.
• The best tool to increase the customer's loyalty.
• Admin and customers can use the comment section to add their respective comments on return requests.

Demo

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