Overview
Back to topThere are times when customers face problems with placing orders or the checkout process where they need the customer support team to get involved to investigate the issues and solve them under the customer’s view. Login as Customer for Magento 2 helps store owners to login into customers’ accounts to detect the account-related issues of customers and solve them conveniently.
This way the store support service for customers will be more professional and customers’ shopping experience will also be better and improved. Additionally, all the security measures will be taken care of by restricting access of customers’ accounts to sub-admins users. It also helps to detect any unauthorized attempt to log in to customers’ accounts.
Key Features:
Access to Customer's Account
Customers may face issues that can only be solved by the support team when they detect the issue from the customer’s perspective. Admin can log in to customers’ accounts using the back-end admin panel to solve the accounts-related issue. They can log in from the orders view or customers view section and access all the account details of the logged-in customers along with the order details.
Login quickly as Customer with one click
For an easy and quick login, Magento 2 Login as Customer extension enables a “Login as Customer” Button in all the customers and order grids. Using this button, the admin can instantly access the customer’s account and will be able to scrutinize the issues and solve them. Once logged in, the admin will be navigated to the dashboard and will have full control over the customer’s account.
Track and Record Login History
Every login to customers’ accounts will be recorded in the “Login as Customer” section in the backend admin panel. This report will include all the details of login such as date & time of login, customer account, admin or sub-admin account. This way, admin can track the login details and will always be updated with any of the changes to the customer’s login details.
Restrict Login Permissions
There are times when store owners prefer to have multiple sub-admins for their store with a different set of roles and permission to access their store details. Using this extension, admin can easily enable or restrict the “Login as Customer” permission to sub-admin or a group of sub-admin users as needed.
Full Feature List:
- Admin can log in as a customer and access their account
- Detect issues faced by customers and help them to solve them quickly
- Admin can view the store from the customer’s point of view
- Admin can record and track the login actions of the customers
- Option to restrict or distribute the “Login as Customer” feature to the sub-admins.
- Flexible configuration and user-friendly panel to access accounts
- Once logged in as a customer, the admin can access all the information of customers and their orders
Demo
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Technical Specifications
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Seller contact
Current Version
2.0.4
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
17 August, 2023
Categories
Extensions, Content & Customizations, Personalization & Experience Management
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.0.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
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Description:
Current version number:2.0.4
Date :- 16-08-2023
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⇾ Make an extension compatible for Marketplace
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2.0.3:
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Compatible Magento CE 2.4.4
Compatible Magento EE 2.4.4
2.0.2:
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
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Description:
Compatible Magento CE - 2.2, 2.3, 2.4
Compatible Magento EE - 2.2, 2.3, 2.4
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor