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HelpDesk Pro

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Overview

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This HelpDeskPro is the Pro version of HelpDesk extension and provides a feature so that customers can create support tickets from their account and agent can manage all his customer's ticket from zendesk portal without login to magento.  Tickets will be sync in 2 ways.

Every E-commerce business has support situations when customers purchase products. Many customers may complain about products or services. So either the customer calls customer care or sends an email to the support team. However, there are times when the customer care team is busy, and sending an email to the support team is not good enough as it may be missed. So we came up with this HelpDesk extension where customers are not required to call customer care and there is no need to send an email or remember the support email address.

Customers can simply log in to their account and create a support ticket with the required information. And the customer service team can check the tickets using admin access and take appropriate action on the ticket. Also, every reply is logged so in the future if the customer wants to see the status and updates on the ticket he can see in his account.

Agent can simply login to Zendesk account and manage all tickets and reply to tickets and it will be updated to magento.

 

Features

  • The customer can create a ticket from his account.
  • Customers can post a reply to the ticket.
  • Customers can see the complete history of reply on the ticket.
  • Customer can define the priority of the ticket
  • The customer will get an email notification of a new ticket and on the reply of the ticket from admin.
  • Admin can add/delete tickets priority with its color code
  • Admin can see the tickets from Magento as well as from zendesk
  • Admin can reply to the ticket from magento as well as zendesk
  • Admin can update the status of the ticket from magento as well zendesk
  • Admin can change the priority of the ticket from magento as well zendesk
  • Admin can see the complete history of reply in the ticket in magento as well as zendesk.
  • Any update on ticket from zendesk will be sync to magento and vice versa.

Technical Specifications

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Seller profile

Hitesh Agrawal

Seller contact

E-mail

Current Version

1.0.0

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current), 2.3 (obsolete)

Commerce on prem (EE): 2.4 (current), 2.3 (obsolete)

Type

Stable Build

Updated

05 July, 2022

Categories

Extensions, Customer Support

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

User Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    This extension is a Pro version of HelpDesk
    Extension Provides the feature to customer to create support ticket from his account.
    Tickets will be sent to zendesk.
    Extensio provides agents to manage tickets from zendesk

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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