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RMA

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Overview

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RMA extension for Magento 2 creates a better way to provide after-sales support to all the customers and satisfy them on any of their queries regarding the products they have purchased. Return Merchandise Authorization Magento 2 extension gives the customer the next level of after-sales support where they can come up with the queries and directly get connected to the store owner. With the help of our Magento 2 Product Return RMA extension, customers can easily get the solution on any queries regarding the products they have purchased and can easily initiate return requests if required.

RMA extension provides a user-friendly customer front-end that facilitates return request communication between merchants and customers regarding products through frontend my account section. RMA provides a platform to satisfy customer requests and give after-sale support to build a long-lasting relationship.

 

Key Features 

  • Return even a single item from the purchased products
  • Create a return order from the admin back-end
  • Manage status, reasons, conditions, and resolutions
  • Easily build two-way communication (between customers and store owner)
  • Admin can manage return package requests and update instantly

 

Highlights

  • Create Return Request: A seamless flow of our RMA Magento 2 extension starts from here: customer and Admin both can create a return request. The customer can create a return request from “My Account” and Admin has provision to create a request from the "RMA List" menu. 
  • Manage Return Request From The Admin: Our Magento RMA Module provides admins a straightforward, step by step process for dealing with return merchandise authorization requests. Admin can trace each stage of the RMA form “RMA History”. 
  • Manage Communication With Ease: RMA Magento 2 Extension supports easy two-way communication between store owner and buyer. RMA has a chat-like interface to track past communication as well. 
  • Allow Guest To Make Return Request:  It's difficult to track details if the customer does not register with the store and still purchase the product. This is why our Magento RMA extension supports guest returns to provide a seamless return process and track each and every stage of return. 
  • Configure Email Notification: RMA Magento 2 Extension supports to create a customizable email template to stand out in the online marketplace. You can configure different email templates for different purposes. You can also customize a special email template for the guest customers to take them once more.

 

Benefits

  • Enrich trust and increase brand loyalty
  • Helps merchant to provide better after-sales support
  • Facilitates smooth communication between merchant and customer
  • Easy to manage return requests

 

Demo

StoreFront | Admin Panel

 

User Manual

 

Support

Visit  http://support.magedelight.com to raise a support ticket. Please find the support terms here.

RMA for Magento 2 is a product by MageDelight.  

Technical Specifications

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Seller profile

MageDelight

Seller contact

E-mail

Current Version

1.0.9

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current), 2.3 (obsolete)

Commerce on prem (EE): 2.4 (current), 2.3 (obsolete)

Commerce on Cloud (ECE): 2.4 (current), 2.3 (obsolete)

Type

Stable Build

Updated

23 August, 2022

Categories

Extensions, Shipping & Fulfillment, Order Management (OMS)

Documentation

User Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.9:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Stable Release

1.0.8:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Stable Release

1.0.7:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Stable Release

1.0.5:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    Stable Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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