LiveChat Live Chat

LiveChat
M2

TOTAL:
$0.00
Compatible With: Community 2.0, 2.1, 2.2 Enterprise 2.0, 2.1, 2.2

Tech Specifications

Seller:
Current Version:
2.1.3
Type:
Stable Build
Updated:
29 November, 2018
Categories:
Extensions, Customer Support, Live Chat
License Type:
Policy:

Overview

Live chat and help desk software for customer support and online sales.

Other Extensions by LiveChat

LiveChat
M1
$0.00

Overview

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LiveChat is a Magento-specific chat tool for customer support and online sales; designed to provide quick answers and a personalized experience to shoppers. The way it works is simple: a typical LiveChat window sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can you can proactively engage them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.

With LiveChat for Magento by LiveChat, you can add a live chat widget to your website, customize its look and feel, position it on the page, and create a welcome message for customers.

 

Account & Pricing

The plugin is free, but you need a license of LiveChat to work with it. LiveChat comes with a 30-day trial, allowing you to enjoy the service with no obligation to buy. You can sign up for LiveChat here. Alternatively, you will be able to create the trial account during the process of extension installation. For an overview of available plans and their cost go to LiveChat pricing.  

 

As it relates to online sales, LiveChat targets those more likely to need assistance and sends them a personalized chat invitation; you can specify trigger conditions by which automated messages appear, such as the number of pages visited, the number of seconds spent on the website. Plus, you can reach out to people who have added something to their cart but can’t seem to proceed to checkout. It also gives you the ability to see shopper's cart contents in real time to identify most valuable customers and provide a better-tailored experience.

Magento live chat makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

See in real-time how many visitors are on your site, and quickly access customer’s browsing and chat history. Manage offline messages, internal tasks or customer cases that couldn't be resolved in a single chat session using LiveChat’s integrated ticketing.

Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, LiveChat integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Run reports on how many visitors convert to customers after a chat.

 

LiveChat Features:

  • Chat tools: Message sneak-peek, Canned responses, Visitor information, Chat tags, File sharing, Timeline, Chat archives, Delivery status, Notifications, Transfer, Chat transcripts, Visitor banning
  • Customization: Chat window themes, Company logo, Messages and labels, Language, CSS customization, Social media buttons, Agent profiles, Engagement graphics, White label live chat
  • Engaging Customers: Automatic chat invitations, Personal chat invitations, Eye-catchers, Ticket form, Chat on Facebook, Embedded and pop-up chat window, Smart or manual chat routing, Chat buttons, Chat on multiple websites, Chat via a direct link
  • Reports and analytics: Basic statistics, Chat reports, Ticket reports, Daily summary, Reports via API, Dashboard
  • IntegrationsGoogle Analytics, Facebook, Messenger, Salesforce, Hubspot, Dropbox, MailChimp and more
  • E-commerce toolsGoals, Sales tracker, Sales information, Targeting visitors from campaigns, E-commerce integrations
  • Visitors tracking: Gathering customer data, Visitor information filtering, Additional visitor's information
  • Ticketing system: Ticket sources, Private comments, Ticket rates, Ticket reports
  • Getting feedback: Chat ratings, Rating comments, Ticket ratings, Pre- and Post- chat surveys, Satisfaction stats
  • ApplicationsDesktop apps (Win, Mac), Browser apps, mobile apps (iPhone, iPad and Android)
  • SecurityEncryption, Credit card masking, Data center Europe, Access restriction, Logging with Google Account

 

What is LiveChat for Magento 

The LiveChat’s Magento chat extension allows you to deploy live chat across all of your website’s pages, including checkout. It also provides you customers' cart details during a chat. Read the User Guide (Tech Specifications) to learn how to add LiveChat to your Magento store and to track information about your visitors’ purchases.

 

LiveChat for Magento Enterprise

LiveChat is the only Magento live chat solution dedicated for Magento Enterprise edition. In LiveChat, we provide premium customer support to our Magento Enterprise clients via 24/7 chat and a dedicated consultant. We offer tailored and individual support to the largest Magento users to meet the additional needs of big enterprises.

Enterprise-specific LiveChat features:

  • Departments: In LiveChat, you can set up agents' departments responsible for particular customer inquiries
  • Agent routing: Set rules to automatically transfer specific types of conversations to particular agents' groups
  • Chat supervision: LiveChat lets you monitor the chats of your agents anytime you need to provide help to your employees
  • Ticketing: LiveChat provides a built-in ticketing system, letting you handle more complex customer cases via email
  • Enhanced security standards: LiveChat focuses on ensuring the highest security for Enterprise clients through encryption, masking the credit card numbers, managing access restrictions
  • Integrations: LiveChat integrates with +100 software, including numerous Enterprise-level solutions like Salesforce
  • A marketplace of apps and experts: LiveChat includes a marketplace of applications and live chat experts, letting you browse through multiple additional solutions for your Enterprise business
  • API: LiveChat provides a powerful, well-documented API, to help you implement your live chat solution within your organization
  • Advanced reporting and analytics: LiveChat offers enhanced reporting and analytical functionalities, letting you get the most out of your conversations' data, like feedback analysis, agents' activity or staffing predictions, based on chats' volume measurement

We're happy to provide our LiveChat solution to numerous satisfied Enterprise-grade clients, including Ikea, McDonald's, Adobe or Tesla.

For any additional inquiries related to the implementation of LiveChat for Magento Enterprise edition, you can reach out anytime to our Enterprise Sales Team at sales@livechatinc.com.

 

Use LiveChat for both your support and sales, and never miss a potential lead. 

Release Notes

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2.1.3:

  • Compatible with CE: 2.0 2.1 2.2
  • Compatible with EE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Checked compatibility with Magneto Enterprise Edition.

2.1.2:

  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Compatibility update for Magento 2.2

2.1.0:

  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    Bug fixes and performance improvements.

1.0.0:

  • Compatible with CE: 2.0
  • Stability: Stable Build
  • Description:

    1.0.0
    Features:
    - Connecting existing LiveChat account,
    - Creating new LiveChat account,
    - Injecting LiveChat JS snippet,
    - Sending customers detail to LiveChat,
    - Sending customers cart details to LiveChat,
    - Sending customers last order details to LiveChat,
    - Sending customers last order details to LiveChat,
    - Set-up goal for an order placed event.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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