Overview
Back to topLive Chat for Magento
For those who use Magento, LiveChat can be a valuable tool for improving your customer support and increasing your online sales. Customers often have product-related queries such as availability, sizes, colors, and more. With LiveChat, you can quickly engage with them and enhance their shopping experience.
Easily add live chat to any page on your website with the LiveChat extension for Magento. Through live chat, you can assist customers in completing their purchases by seeing what items are in their carts.
For instructions on installing LiveChat on your store and tracking visitors' purchases, refer to the User Guide (Tech Specifications).
Account & Pricing
To use LiveChat on Magento, you need an account. New users get a 14-day free trial. You can sign up during the extension installation. Check our website for more details on plans and features.
LiveChat Features
- With LiveChat, you can automatically send personalized messages to your website visitors. You can set criteria for triggering these invitations, such as the number of pages visited or time spent on the site.
- Enable tracking settings that give you access to their cart details in real time during a chat. This includes information such as the products in their cart, the quantity of each product, and their last order details.
- Improve the efficiency of customer service by conducting multiple chat sessions simultaneously. Utilize canned responses for frequently asked questions, label your chats, and share files with customers through the chat widget.
- With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can choose to respond either via email or the chat widget, according to their preferences.
- Use surveys at the beginning and end of live chats to gather important customer insights.
- From email marketing to social media, integrating LiveChat with third-party apps and services such as Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and more is easy and seamless.
LiveChat For Enterprise
The LiveChat extension is a specialized solution for Magento Enterprise clients seeking high-quality customer support. With 24/7 chat support and a dedicated consultant, LiveChat offers premium service exclusively for Magento Enterprise users.
If you have any questions regarding the use of LiveChat for Magento Enterprise edition, please contact our Enterprise Sales Team at sales@livechat.com.
Partners
- Enhance your business services by incorporating LiveChat into the projects you manage for your clients. Check LiveChat Partner Program.
Other products
Don't hesitate to browse through our other products:
- HelpDesk - a ticketing system to manage your email communication with customers
- ChatBot - automate customer communication with a chat bot framework for AI chat bots
- KnowledgeBase - a platform to create and manage support content such as articles, FAQs, and resources from one central location
- OpenWidget - a free website widget plugin that enhances website capabilities with features such as: contact form, Google Reviews collection, FAQ template, website visitor counter and Instagram feed widget.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
2.4.8
Adobe Commerce platform compatibility
Adobe Commerce (on-prem): 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
31 July, 2023
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.4.8:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Verified for compatibility with Adobe Commerce (Magento) 2.4.6
2.4.6:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested for compatibility with the 2.4.5. version.
2.4.5:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested for compatibility with the 2.4.4. version.
2.4.1:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Relates to our extension's compatibility check against Adobe Commerce 2.4.3
2.4.0:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested with Magento 2.4
2.3.0:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2 2.3
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
- added support for PHP 7.3
- Connect Flow (Accounts SDK)
2.1.3:
- Compatible with Adobe Commerce (on-prem) : 2.0 2.1 2.2
- Compatible with Magento Open Source : 2.0 2.1 2.2
- Stability: Stable Build
-
Description:
Checked compatibility with Magneto Enterprise Edition.
2.1.2:
- Compatible with Magento Open Source : 2.0 2.1 2.2
- Stability: Stable Build
-
Description:
Compatibility update for Magento 2.2
2.1.1:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
Bug fixes and performance improvements.
2.1.0:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
Bug fixes and performance improvements.
2.0.0:
- Compatible with Magento Open Source : 2.0
- Stability: Stable Build
-
Description:
1.0.0
Features:
- Connecting existing LiveChat account,
- Creating new LiveChat account,
- Injecting LiveChat JS snippet,
- Sending customers detail to LiveChat,
- Sending customers cart details to LiveChat,
- Sending customers last order details to LiveChat,
- Sending customers last order details to LiveChat,
- Set-up goal for an order placed event.
1.0.0:
- Compatible with Magento Open Source : 2.0
- Stability: Stable Build
-
Description:
1.0.0
Features:
- Connecting existing LiveChat account,
- Creating new LiveChat account,
- Injecting LiveChat JS snippet,
- Sending customers detail to LiveChat,
- Sending customers cart details to LiveChat,
- Sending customers last order details to LiveChat,
- Sending customers last order details to LiveChat,
- Set-up goal for an order placed event.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor