Overview
Back to topLiveChat is a Magento-specific live chat tool for customer support and online sales. Customers who land on your Magento store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Magento live chat extension by LiveChat.
LiveChat extension for Magento 2 allows you to deploy live chat anywhere on your website, including the checkout page. Find out what's inside your customers' carts and guide them through the purchasing process via live chat. Read the User Guide (Tech Specifications) to learn how to add LiveChat to your Magento store and track information about your visitors’ purchases.
Account & Pricing
LiveChat extension for Magento is free, but you need to be a LiveChat customer. LiveChat comes with a free trial, allowing you to test the service for 14 days. Alternatively, create a trial account while installing the extension. Take a look at LiveChat plans and features on our website.
LiveChat Features
- LiveChat comes with a comprehensive set of features, including proactive chat invitations that allow agents to send personalized messages automatically. Trigger the invitations when a visitor meets predefined criteria, e.g., the number of visited pages or time spent on the website.
- Turn on the tracking settings that allow you to see your customers’ cart details during a chat. Product details, product count, or last order details are there for you. Send time-based invitations for undecided shoppers, and nurture customers who reached a particular cart value to motivate them to make a purchase.
- Make customer service more efficient. Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget.
- LiveChat comes with a built-in ticketing system to provide customer support 24/7. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online. The ticketing system will also help you manage and track the cases that are more time-consuming to solve and require more than a single chat.
- Add surveys to the live chat window and gather customer information and insights at the beginning and end of each chat. Additionally, LiveChat integrates with popular third-party apps, including MailChimp, Zendesk, HubSpot, and more.
LiveChat For Enterprise
LiveChat extension for Magento 2 is the only live chat solution dedicated to the Magento Enterprise edition. LiveChat provides premium customer support to Magento Enterprise clients via 24/7 chat and a dedicated consultant.
We're proud of providing our live chat solution to many satisfied enterprise-level clients, including Ikea, McDonald's, Adobe, and Tesla.
For any additional inquiries related to the implementation of LiveChat for Magento Enterprise edition, reach out to our Enterprise Sales Team at sales@livechatinc.com. Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat extension for Magento 2.
Partners
- Do you want to open a LiveChat account for a client?
- Expand your business offer by adding LiveChat in projects you run for your customers.
- Check our Partner Program.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
2.4.6
Adobe Commerce platform compatibility
Open Source (CE): 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Commerce on prem (EE): 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
19 September, 2022
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.4.6:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested for compatibility with the 2.4.5. version.
2.4.5:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested for compatibility with the 2.4.4. version.
2.4.1:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Relates to our extension's compatibility check against Adobe Commerce 2.4.3
2.4.0:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested with Magento 2.4
2.3.0:
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
- added support for PHP 7.3
- Connect Flow (Accounts SDK)
2.1.3:
- Compatible with Open Source (CE) : 2.0 2.1 2.2
- Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
- Stability: Stable Build
-
Description:
Checked compatibility with Magneto Enterprise Edition.
2.1.2:
- Compatible with Open Source (CE) : 2.0 2.1 2.2
- Stability: Stable Build
-
Description:
Compatibility update for Magento 2.2
2.1.1:
- Compatible with Open Source (CE) : 2.0 2.1
- Stability: Stable Build
-
Description:
Bug fixes and performance improvements.
2.1.0:
- Compatible with Open Source (CE) : 2.0 2.1
- Stability: Stable Build
-
Description:
Bug fixes and performance improvements.
2.0.0:
- Compatible with Open Source (CE) : 2.0
- Stability: Stable Build
-
Description:
1.0.0
Features:
- Connecting existing LiveChat account,
- Creating new LiveChat account,
- Injecting LiveChat JS snippet,
- Sending customers detail to LiveChat,
- Sending customers cart details to LiveChat,
- Sending customers last order details to LiveChat,
- Sending customers last order details to LiveChat,
- Set-up goal for an order placed event.
1.0.0:
- Compatible with Open Source (CE) : 2.0
- Stability: Stable Build
-
Description:
1.0.0
Features:
- Connecting existing LiveChat account,
- Creating new LiveChat account,
- Injecting LiveChat JS snippet,
- Sending customers detail to LiveChat,
- Sending customers cart details to LiveChat,
- Sending customers last order details to LiveChat,
- Sending customers last order details to LiveChat,
- Set-up goal for an order placed event.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor