LiveChat

M1

LiveChat is a Magento-specific chat tool for customer support and online sales; designed to provide quick answers and a personalized experience to shoppers. The way it works is simple: a typical LiveChat window sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can you can proactively engage them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.

With LiveChat for Magento by LiveChat, you can add a live chat widget to your website, customize its look and feel, position it on the page, and create a welcome message for customers. The LiveChat extension allows you to deploy live chat across all of your website’s pages, including checkout. It also provides you customers' cart details during a chat. Read the User Guide (Tech Specifications) to learn how to add LiveChat to your Magento store and to track information about your visitors’ purchases. Use LiveChat for both your support and sales, and never miss a potential lead. 

Account & Pricing

The plugin is free, but you need a license of LiveChat to work with it. LiveChat comes with a 14-day trial, allowing you to enjoy the service with no obligation to buy. You can sign up for LiveChat here. Alternatively, you will be able to create the trial account during the process of extension installation. For an overview of available plans and their cost go to LiveChat pricing.   

As it relates to online sales, LiveChat targets those more likely to need assistance and sends them a personalized chat invitation; you can specify trigger conditions by which automated messages appear, such as the number of pages visited, the number of seconds spent on the website. Plus, you can reach out to people who have added something to their cart but can’t seem to proceed to checkout. It also gives you the ability to see shopper's cart contents in real time to identify most valuable customers and provide a better-tailored experience.

Magento live chat makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

See in real-time how many visitors are on your site, and quickly access customer’s browsing and chat history. Manage offline messages, internal tasks or customer cases that couldn't be resolved in a single chat session using LiveChat’s integrated ticketing. 

Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, LiveChat integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more. Run reports on how many visitors convert to customers after a chat.

LiveChat Features:

• Chat tools: Message sneak-peek, Canned responses, Visitor information, Chat tags, File sharing, Timeline, Chat archives, Delivery status, Notifications, Transfer, Chat transcripts, Visitor banning
• Customization: Chat window themes, Company logo, Messages and labels, Language, CSS customization, Social media buttons, Agent profiles, Engagement graphics, White label live chat
• Engaging Customers: Automatic chat invitations, Personal chat invitations, Eye-catchers, Ticket form, Chat on Facebook, Embedded and pop-up chat window, Smart or manual chat routing, Chat buttons, Chat on multiple websites, Chat via a direct link
• Reports and analytics: Basic statistics, Chat reports, Ticket reports, Daily summary, Reports via API, Dashboard
• Integrations: Google Analytics, Facebook, Messenger, Salesforce, Hubspot, Dropbox, MailChimp and more
• E-commerce tools: Goals, Sales tracker, Sales information, Targeting visitors from campaigns, E-commerce integrations
• Visitors tracking: Gathering customer data, Visitor information filtering, Additional visitor's information
• Ticketing system: Ticket sources, Private comments, Ticket rates, Ticket reports
• Getting feedback: Chat ratings, Rating comments, Ticket ratings, Pre- and Post- chat surveys, Satisfaction stats
• Applications: Desktop apps (Win, Mac), Browser apps, mobile apps (iPhone, iPad and Android)
• Security: Encryption, Credit card masking, Data center Europe, Access restriction, Logging with Google Accounts