The Return Manager extension helps the eCommerce store admin to manage and process return/refund/replacement requests placed by the customers.
OverviewBack to top
It is extremely important for the online sellers to offer the best services to the customers in order to optimize the user engagement in their stores. Customers consider the return policy of the store before placing the order. It is really important for the online sellers to boost the customer confidence by offering the hassle-free return management. The Return manager extension allows the store admin to create the return policy, return rule, and view the return request. Return Manager Extension also provides a user-friendly interface to the customers so that they can initiate the return and refund requests with ease.
- Manage Return Request: The RMA extension allows the store admin to set the return for 3 conditions – Credit, Refund and Replacement.
- Easy Return, Refund, and Replacement: The customer can easily initiate the return/refund request for the orders/products which are under the return window.
- Easy Customization Return Slip: The RMA extension allows the admin to customize the return slip as desires. Admin can also add the return guidelines along with the return slip.
- Return Policies: The admin can define the return rules and policies by using this extension.
- Create Return Reasons: Admin can add the multiple reasons for the return, so that, the customer can select the most appropriate reason for the return.
- Product Images and specific comments: The RMA extension allows the customers to upload the images/documents, so that, they can share the images of the defective/wrong products or the documents related to the purchase. Customers can also add the comments at the time of initiating the return/refund request.
- Return Statuses: Admin can add the return status as per the requirement.
- Easy Customization of Email Template: This extension offers pre-defined email templates for the New Return Request Notice (Customer), New Return Request Notice (Admin), New Return Request Approved, Return Request Denied, Return Request Status Change, Return request completed. Admin can easily customize these emails along with the subject line.
- Tracking: The plugin offers easy tracking of the return requests.
- Simple Management: The store admin can accept/deny the return request on a single click.
Advantages for the Customers
- RMA extension provides a user-friendly interface to the customers to raise the return/refund requests in simple steps.
- Customers can easily track the status of the return request by logging into their account.
Release NotesBack to top
- Compatible with CE: 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build