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JivoChat Live Chat

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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JivoChat is an all-in-one business messenger that is optimized for Magento which teams use to talk to customers everywhere: live chat, phone, email, and social. JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales. 

Trusted by more than 290.000 users, it is the most popular live chat solution in the market. It works at every device smoothly! Use JivoChat and have your chat widget for your Magento Store, position it where you want, customize and configure freely, demonstrate your value effectively, and solve issues of your clients efficiently.  Turn your visitors into happy customers now!

 

Account & Pricing

An additional JivoChat account is required. You can create your account during extension installation. JivoChat offers a 14-day trial of its Pro version. After that period you can either purchase our license or continue with a free version with limited features. For more details please visit our pricing page.

 

Features

  • Omnichannel: Send and receive client communications through Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, your support e-mail address, and even your phone! All inquiries are in one place to be handled.
  • Offline Messages: Are you not available 24/7? It is perfectly fine, inquiries will be on hold at your inbox and you can reach clients afterward given that they leave their e-mail address on a contact form.
  • Callbacks: Offer your visitors a call when chat is not enough. They can type their phone number and request a call, which you can make from our app conveniently.
  • Power and Variety of Apps: JivoChat offers desktop and mobile apps and a web-based app that you can reach via your favorite browser.
  • Multi-agent Chats: Transfer chats to your colleagues or invite them to participate in open support chats with customers.
  • Visitor Monitoring & Smart Triggers: Track your visitors in real-time and proactively initiate live chats with them upon conditions you’ve set.
  • Built-in CRM: Jivo offers a simple CRM in the app that allows you to track statuses with your clients, attach comments to them, and funnel them.  
  • Reminders: Set a reminder for you or one of your colleagues to perform future actions on a specific conversation with a customer.
  • Geo-IP Based Behaviors: With our Regions feature, you can show a customized widget for different cities or countries. With a different language, behavior or set of agents. 
  • Automatic Translator: Forget the language barriers, Jivo will automatically translate your live chat in both directions with foreign-language speakers instantly and accurately.
  • Quick Phrases & Canned Responses: Create predefined messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
  • Typing Insights: See the messages that visitors live typing before they hit “send.”
  • GDPR Compliance: JivoChat fully complies with GDPR requirements. 
  • CRM Integrations, API & Webhooks: Are you looking for a powerful arsenal to let you extend boundaries? JivoChat offers a powerful set of solutions for you then. You can have a live chat widget where you want with our Webhooks API, change the behavior of the widget with JS API and integrate your CRM with Webhooks.
  • Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously.

 

Demo & Support

JivoChat offers 24/7 support via its website. We can offer you a product tour, ask your questions and make you sure you are going to choose the best solution for you!

Start with your 14-days trial and we will guide you through your experience. It is only $13 per month per agent on the annual plan after that. Talk with us on our website to learn details.

Technical Specifications

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Seller profile

Jivosite Inc.

Seller contact

E-mail

Integrator

JivoChat

Current Version

1.0.0

Magento platform compatibility

Open Source (CE): 2.3

Type

Stable Build

Updated

16 June, 2020

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    The very first release of JivoChat live chat Magento 2 extension.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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