Support extension for the "GREYHOUND Connect für Magento" addon in the GREYHOUND CRM / MAX software.
Other Extensions by GREYHOUND Software GmbH & Co. KG
OverviewBack to top
Excellent customer service is becoming more and more a strategic instrument for customer acquisition and long-term loyalty in the course of the increasing offers on the Internet. Where customers used to be attracted by the best price or the availability of an item, they now also expect competent and reliable customer service. The challenge for online shop operators is to make the service experience for the customer as positive and sustainable as possible. Requests must be answered promptly and efficiently, but at the same time, processing times and process costs should be as small as possible. It is therefore important that the customer service can access all order- and customer data in real-time when processing inquiries directly in their CRM - without having to constantly switch between different interfaces and systems.
Users of the customer service solution GREYHOUND CRM & MAX have a connection to Magento at their disposal. With it, many important orders and customer information such as payment, article or shipping status can be displayed directly in GREYHOUND. Text modules that can be enriched with variables from Magento help to significantly shorten processing and reaction times. Whoever is able to save time and effort with the increasing number of customer inquiries will not only enjoy a significant reduction in process costs but also a clear competitive advantage.
Account & Pricing
This extension is intended for current GREYHOUND customers and requires that the merchant own/rent the GREYHOUND software and have a GREYHOUND CRM or GREYHOUND MAX license to work. Users must also have the GREYHOUND Connect for Magento addon. This extension is an API. Please refer to our pricing calculator for a full list of additional fees and to obtain a license.
- GREYHOUND CRM/MAX Core-License (GREYHOUND Version 4.2.7 build 1642 or higher)
- GREYHOUND Connector for Magento (GREYHOUND addon)
- GREYHOUND Connect extension (Magento extension)
Customer Service Platform
Whenever you view or answer a customer inquiry in GREYHOUND, the addon in the sidebar displays the most important order data and the current status in real-time. It is immediately visible whether an order has already been paid or the goods have already been dispatched. This means that customer inquiries can be processed quickly and professionally. The result: shorter response times and more satisfied customers.
Search & Process History
The automatic assignment of messages to the respective order reduces the time for searching for information enormously, you always have the right data at hand. And should the customer contact you by phone or fax - thanks to the integrated search field you will find the right order just as quickly.
Communication & Orders
In the GREYHOUND Connector for Magento, all customer order information is directly available - including associated process data such as the tracking number and payment method. Customer and order comments can also be viewed. This means that the customer service can always get an exact picture of every request without having to switch to the Magento backend first.
From time to time it is important to know which items are in the order when answering a customer inquiry. With the help of the article listing, you can not only see what the customer has ordered but also jump directly to the detailed view in Magento to get further information.
Text modules can be created in GREYHOUND for customer inquiries with similar content and topics for easier and faster processing. The integration reduces the effort for your employees and at the same time simplifies the communication with your customers.
Information At First Glance
In addition to information such as sender and subject, the most important data about an order is already shown in the preview line above the e-mail contents. This way you already have important information at hand when clicking on the e-mail and can directly see whether data for the selected customer e-mail is stored in the third party system. Whether information about the customer, goods or shipping: Which and how much data the preview line should display - all this can be freely defined.
- Customer communication & order information in one interface
- Automatic order assignment for incoming customer inquiries
- Linked order, invoice and customer numbers for direct access to the third party system
- Track&Trace linking of parcel and shipment numbers
- Use of global text modules with real-time data enrichment from the third party system
- Reduces service costs and increases customer satisfaction thanks to faster processing
- Parallel connections to multiple third-party systems are possible without any problems
- This extension requires no configuration within the Magento shop and it doesn't change or interfere with the shop front- and backends (it only extends the API). However, you will need to create a web service SOAP/XML-RPC API user and the role and assign the "GREYHOUND" permissions for the extension to be able to supply data to the "GREYHOUND Connect for Magento" addon in your GREYHOUND software.
- This software is a beta version for which support is unavailable. It has been tested with Magento CE 1.4 to 1.9.
Release NotesBack to top
- Compatible with Open Source (CE) : 1.4 22.214.171.124 1.4.2 1.5 1.6 1.6.1 126.96.36.199 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Beta Build
Added version 1.0.13 to the new marketplace store.