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Gorgias

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Gorgias is a customer support extension for Magento. Gorgias allows Magento merchants to centralize all their customer communications like emails, live chat messages or even social comments into one platform. 

By connecting Gorgias to Magento and all your third-party extensions like Shipstation, you give your support agents the ability to reply with context to customer tickets by accessing customer and order information right next to their chat window. Key automation features like phrase prediction or intent detection can also further help your support agents be more productive and focus on revenue-generating conversations.

With Gorgias, Magento merchants can save up to 50% time managing their support requests across all channels and turn any customer interaction into a delightful experience that increases conversion.

 

Account & Pricing

Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation.

Pricing starts at $250 / month for 2,000 tickets and $23 per additional 100 tickets. No additional fees apply. Full pricing can be found on our Magento pricing page.

 

Features

Centralize Customer Communications

  • Manage conversations from your email, website live chat, phone, and social media account like Facebook and Instagram in one central place
  • Get a 360° view of your customer message history in a central view, without leaving your helpdesk
  • Manage multiple stores at once

 

Improve Productivity

  • Access customer information and order history without leaving your conversations
  • Use automated templates and respond in a couple of seconds to your most common questions
  • Setup macros to pre-fill variables like order shipping date, status and more
  • Use the live chat to respond live to your customer's requests

 

Reduce Your Customer Support Load

  • Automatically answer common tickets like "where is my order"
  • Auto-tag tickets with smart rules to manage your inbox more efficiently and tackle most important tickets first. You can for example tag tickets as urgent if they have the word 'refund'

 

Increase Conversion

  • Auto-trigger chat messages to live visitors to recommend linked products or special offers
  • View the page they're visiting as well as their purchase history
  • Measure the contribution of your support team to your top line with revenue statistics

 

Take Actions From Other Extensions

  • Connect all your extensions to your helpdesk: loyalty (Smile, Swell, ...), payment, shipping (Shipstation) and more
  • Take actions like awarding loyalty points directly from your conversion
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

 

Migrating From Your Previous Help Desk

Switch from Zendesk, Live Agent, Intercom, HelpCenter, Livechat, Live Agent, ReAmaze

 

Integrate With:

  • Shipstation
  • Messenger
  • Aircall
  • LoyaltyLion
  • Yotpo
  • Klaviyo
  • +20 more

Technical Specifications

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Seller profile

Gorgias Inc.

Seller contact

E-mail

Integrator

Gorgias

Current Version

1.1.0

Magento platform compatibility

Open Source (CE): 2.3

Commerce on prem (EE): 2.2, 2.3

Commerce on Cloud (ECE): 2.2, 2.3

Type

Stable Build

Updated

07 January, 2020

Categories

Extensions, Customer Support, Live Chat

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.0:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Adds compatibility with all versions of Magento 2.2

1.0.2:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    - add compatibility with latest Magento 2.2 versions
    - fix a bug which would prevent adding a Gorgias integration when the setting "Set secret keys in URL" was enabled

1.0.1:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    Add support for real-time update of cart data

1.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    This plugin enables the Gorgias <-> Magento 2 integration. Synchronize your customers and orders in Gorgias from your Magento 2 store.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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