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Gorgias

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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Overview

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Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Magento variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

 

 Account & Pricing

Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation.

Full pricing can be found on our Magento pricing page. No additional fees apply

 

Features

  • Unify your customer service

             Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.

  • Instant answers for customers

             Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.

Technical Specifications

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Seller profile

Gorgias Inc.

Seller contact

E-mail

Integrator

Gorgias

Current Version

1.2.3

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.2 (obsolete)

Type

Stable Build

Updated

09 August, 2022

Categories

Extensions, Customer Support, Live Chat

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.2.3:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Minor maintenance version upgrade.

1.2.2:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Minor maintenance version upgrade

1.2.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Order data is now synchronized into Gorgias when it is modified due to an invoice change.

1.2.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Add support for Magento 2.4, and fix a bug causing the table "gorgias_sync_log" to never be cleaned up.

    /!\ VERY IMPORTANT /!\
    If upgrading your existing installation of the Gorgias magento plugin, please ask your developer to run those instructions when doing the upgrade, in order to avoid lags on your Magento server:
    - SSH into your Magento server
    - put your store in maintenance mode
    - connect into your database
    - run this query: `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5;`
    - if it takes too long, you can interrupt it and run `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5 LIMIT 10000;` multiple times, until it doesn't delete anything anymore
    - you should be good to go! You can then resume upgrading the Gorgias plugin as usual.

1.1.0:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Adds compatibility with all versions of Magento 2.2

1.0.2:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    - add compatibility with latest Magento 2.2 versions
    - fix a bug which would prevent adding a Gorgias integration when the setting "Set secret keys in URL" was enabled

1.0.1:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    Add support for real-time update of cart data

1.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    This plugin enables the Gorgias <-> Magento 2 integration. Synchronize your customers and orders in Gorgias from your Magento 2 store.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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