Overview
Back to topMeet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.
With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.
Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.
To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.
With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.
After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.
Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:
Convert more often and keep those customers coming back
- Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
- Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
- Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias
Get your customers the help they need at the speed they demand
- Set up your best responses as templated Macros (with up-to-date Magento variables), allowing anyone to respond to customer requests with two clicks
- Build a help center to answer your customers’ frequently asked questions before they reach out
- Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”
Integrate your favorite apps to create one customer command center
- Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
- Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history
Account & Pricing
Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation.
Full pricing can be found on our Magento pricing page. No additional fees apply
Features
- Unify your customer service
Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.
- Instant answers for customers
Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.2.5
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
25 March, 2024
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.2.5:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- add compatibility with latest Magento 2.4.6 versions
1.2.4:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Maintenance release
1.2.3:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Minor maintenance version upgrade.
1.2.2:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Minor maintenance version upgrade
1.2.1:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Order data is now synchronized into Gorgias when it is modified due to an invoice change.
1.2.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Add support for Magento 2.4, and fix a bug causing the table "gorgias_sync_log" to never be cleaned up.
/!\ VERY IMPORTANT /!\
If upgrading your existing installation of the Gorgias magento plugin, please ask your developer to run those instructions when doing the upgrade, in order to avoid lags on your Magento server:
- SSH into your Magento server
- put your store in maintenance mode
- connect into your database
- run this query: `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5;`
- if it takes too long, you can interrupt it and run `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5 LIMIT 10000;` multiple times, until it doesn't delete anything anymore
- you should be good to go! You can then resume upgrading the Gorgias plugin as usual.
1.1.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Adds compatibility with all versions of Magento 2.2
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
- add compatibility with latest Magento 2.2 versions
- fix a bug which would prevent adding a Gorgias integration when the setting "Set secret keys in URL" was enabled
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Add support for real-time update of cart data
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
This plugin enables the Gorgias <-> Magento 2 integration. Synchronize your customers and orders in Gorgias from your Magento 2 store.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor