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Overview
Back to topGorgias is a customer support extension for Magento. Gorgias allows Magento merchants to centralize all their customer communications like emails, live chat messages or even social comments into one platform.
By connecting Gorgias to Magento and all your third-party extensions like Shipstation, you give your support agents the ability to reply with context to customer tickets by accessing customer and order information right next to their chat window. Key automation features like phrase prediction or intent detection can also further help your support agents be more productive and focus on revenue-generating conversations.
With Gorgias, Magento merchants can save up to 50% time managing their support requests across all channels and turn any customer interaction into a delightful experience that increases conversion.
Account & Pricing
Gorgias extension requires a Gorgias account separate from your Magento account, this account will be created during your extension installation.
Pricing starts at $250 / month for 2,000 tickets and $23 per additional 100 tickets. No additional fees apply. Full pricing can be found on our Magento pricing page.
Features
Centralize Customer Communications
- Manage conversations from your email, website live chat, phone, and social media account like Facebook and Instagram in one central place
- Get a 360° view of your customer message history in a central view, without leaving your helpdesk
- Manage multiple stores at once
Improve Productivity
- Access customer information and order history without leaving your conversations
- Use automated templates and respond in a couple of seconds to your most common questions
- Setup macros to pre-fill variables like order shipping date, status and more
- Use the live chat to respond live to your customer's requests
Reduce Your Customer Support Load
- Automatically answer common tickets like "where is my order"
- Auto-tag tickets with smart rules to manage your inbox more efficiently and tackle most important tickets first. You can for example tag tickets as urgent if they have the word 'refund'
Increase Conversion
- Auto-trigger chat messages to live visitors to recommend linked products or special offers
- View the page they're visiting as well as their purchase history
- Measure the contribution of your support team to your top line with revenue statistics
Take Actions From Other Extensions
- Connect all your extensions to your helpdesk: loyalty (Smile, Swell, ...), payment, shipping (Shipstation) and more
- Take actions like awarding loyalty points directly from your conversion
- Cancel, refund, or duplicate orders with a click from inside Gorgias
Migrating From Your Previous Help Desk
Switch from Zendesk, Live Agent, Intercom, HelpCenter, Livechat, Live Agent, ReAmaze
Integrate With:
- Shipstation
- Messenger
- Aircall
- LoyaltyLion
- Yotpo
- Klaviyo
- +20 more
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.2.1
Adobe Commerce platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current)
Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)
Commerce on Cloud (ECE): 2.3 (current), 2.2 (obsolete)
Type
Stable Build
Updated
10 February, 2021
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.2.1:
- Compatible with Open Source (CE) : 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Order data is now synchronized into Gorgias when it is modified due to an invoice change.
1.2.0:
- Compatible with Open Source (CE) : 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Add support for Magento 2.4, and fix a bug causing the table "gorgias_sync_log" to never be cleaned up.
/!\ VERY IMPORTANT /!\
If upgrading your existing installation of the Gorgias magento plugin, please ask your developer to run those instructions when doing the upgrade, in order to avoid lags on your Magento server:
- SSH into your Magento server
- put your store in maintenance mode
- connect into your database
- run this query: `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5;`
- if it takes too long, you can interrupt it and run `DELETE FROM gorgias_sync_log WHERE sync_flag = 1 OR sync_fail_count > 5 LIMIT 10000;` multiple times, until it doesn't delete anything anymore
- you should be good to go! You can then resume upgrading the Gorgias plugin as usual.
1.1.0:
- Compatible with Open Source (CE) : 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Adds compatibility with all versions of Magento 2.2
1.0.2:
- Compatible with Open Source (CE) : 2.3
- Compatible with Commerce on prem (EE) : 2.3
- Compatible with Commerce on Cloud (ECE) : 2.3
- Stability: Stable Build
-
Description:
- add compatibility with latest Magento 2.2 versions
- fix a bug which would prevent adding a Gorgias integration when the setting "Set secret keys in URL" was enabled
1.0.1:
- Compatible with Open Source (CE) : 2.3
- Compatible with Commerce on prem (EE) : 2.3
- Compatible with Commerce on Cloud (ECE) : 2.3
- Stability: Stable Build
-
Description:
Add support for real-time update of cart data
1.0.0:
- Compatible with Open Source (CE) : 2.3
- Compatible with Commerce on prem (EE) : 2.3
- Compatible with Commerce on Cloud (ECE) : 2.3
- Stability: Stable Build
-
Description:
This plugin enables the Gorgias <-> Magento 2 integration. Synchronize your customers and orders in Gorgias from your Magento 2 store.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor