Overview
Back to topConsider a scenario where someone from your team while working at the backend, accidentally cancels an order from a customer that was yet to be fulfilled. Since Magento does not allow you to restore cancelled orders by default, this would be a major issue as the customer would undoubtedly be upset at his order being cancelled without his permission.
Magento by default does not provide a function to undo cancelled orders. You can use this extension to perform the function for restoring orders that might have been cancelled by mistake. Despite what many will suggest in various forums, to un-cancel orders, you need not make any dangerous operations in your database.
Manipulating orders direct in the database can be very dangerous because Magento has a very complex database structure and many database tables are linked with key fields. If even one of these key fields gets disturbed, it can happen that the entire database does not work anymore and as a result, the database would be useless!
Features
- With this extension, you can un-cancel one, more than one, or all orders at once based on your needs.
- Admin can configure whether to restore the cancelled order to its previous or any other state.
- Whether to add order status comments is also configurable.
- Admin can opt to choose whether or not to notify the customer about this operation.
Examples
- When you are managing orders for your store, often it happens that you cancel a customer's order by mistake. This may result in annoying customer and loss of orders as well. You can avoid this with the help of this extension.
- Another example would be if you edit an order it goes into cancel state if the site admin wants or the customer changes mind to use the original order it cannot be done without this extension.
- This extension only works with the orders cancelled from Magento Admin Area and NOT from the database directly.
Technical Specifications
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Seller contact
Current Version
3.0.5
Adobe Commerce platform compatibility
Magento Open Source: 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
17 July, 2023
Categories
Extensions, Shipping & Fulfillment, Order Management (OMS)
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top3.0.5:
- Compatible with Magento Open Source : 2.1 2.4
- Stability: Stable Build
-
Description:
Compatible with Magento v.2.4.6
3.0.4:
- Compatible with Magento Open Source : 2.1 2.3 2.4
- Stability: Stable Build
-
Description:
Compatible with Magento v.2.4.5
3.0.3:
- Compatible with Magento Open Source : 2.1 2.3 2.4
- Stability: Stable Build
-
Description:
v 3.0.3
Compatible with Magento version 2.4.3
3.0.2:
- Compatible with Magento Open Source : 2.1 2.3
- Stability: Stable Build
-
Description:
3.0.2:
Compatible with Open Source (CE) : 2.1 2.3 2.4.3
Stability: Stable Build
Description:
Restore Cancelled Orders v3.0.2
3.0.1:
- Compatible with Magento Open Source : 2.1 2.3
- Stability: Stable Build
-
Description:
Compatible with Open Source (CE): 2.3
Stability: Stable Build
Description:
v 3.0.1
Updated Restored comment message
Fixed the email notification not sending issue
Fixed an internal version number issue
1.0.1:
- Compatible with Magento Open Source : 2.1
- Stability: Stable Build
-
Description:
Extension Quality Program compliance.
Extension compatibility on php version 5.5.22 - 5.6.0 allowed.
1.0.0:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
Magento by default does not provide a function to undo cancelled orders. You can use this extension to perform the function for restoring orders that might have been cancelled by mistake.
Despite what many will suggest in various forums, to un-cancel orders, you need not to make any dangerous operations in your database.
Manipulating orders direct in the database can be very dangerous, because Magento has a very complex database structure and many database tables are linked with key fields. If even one of these key fields get disturbed, it can happen that the entire database does not work anymore and as result the database would be useless!
Admin Capabilities
o With this extension you can un-cancel one, more than one or all orders at once based on your needs.
o Admin can configure whether to restore the cancelled order to its previous or any other state.
o Whether to add order status comments is also configurable.
o Admin can opt to choose whether of not to notify customer about this operation.
Typical examples for "Undo Cancel Orders"
o When you are managing orders for your store, often it happens that you cancel a customer's order by mistake. This may result in annoying customer and loss of orders as well. You can avoid this with the help of this extension.
o Another example would be if you edit an order it goes into cancel state, if the site admin wants or the customer changes mind to use the original order it cannot be done without this extension.
This extension only works with the orders cancelled from Magento Admin Area and NOT from the database directly.
For Magento (1.x & 2.0) Design, Development & Customization please visit us at: http://www.folio3.com/magento-development
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor