Store FAQs & Product Questions

Store FAQs & Product Questions



Magento Platform
Open Source (CE)
1.4,, 1.4.2, 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
26 September, 2017
Extensions, Content & Customizations, Product Content
License Type:


Show answers to frequently asked questions on your online store.


Other Extensions by FMEextensions


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Store FAQs & Product Questions extension for Magento allows you to display product related FAQs exactly on product pages. This product questions extension also creates a separate FAQs page to display store related common questions . FAQs prevents customers from abandoning your web pages when they stumble upon a notorious question. By addressing the answer on a product page you help the customer convert and enhance the user experience. This Faqs + Product Questions extension offers comprehensive features such as FAQs rating, like/unlike, sorting, reply, and 5 themes for FAQs page that you can change anytime from the back office. You can use the accordion style theme to separate Standalone FAQs into categories. It also allows your customers to ask custom question with the help of the Captcha-enabled “Ask a Question” form on product pages.


  • Display FAQs on product pages
  • Creates a separate page for store FAQs
  • Allow customers to ask questions
  • Smart questions submission form for customers
  • Accordion style & multiple layouts for FAQ page
  • FAQ rating, like/unlike, reply & sorting


Features of Faqs & Product Questions Extension

Product FAQs Tab

This Magento product questions extension by FME creates a tab for FAQs on every products page to assist customers seeking answers about that particular product. This specific FAQs section allows customers to directly access existing product FAQs and ask a new question if required. You can also make changes anytime from the back office to add, edit or remove entries from product pages in case of new policies or product features. To get better response from customers you can add your custom tab heading as well.

Separate FAQs Page

This dedicated page plays an extremely important role in user retention and conversion sealing. This page includes all the FAQs related to general terms and policies of the store such as shipping, pricing and payment etc. It offers a number of useful features that helps the customer with better UX and the merchant with better sales. You can divide your FAQs into specific topics and categories for more accuracy. You can choose from 5 unique themes for the separate page. If customers are seeking for a difficult question, they can always utilize the search box at the top of the page. For bigger answers, the merchant can add “Read More” link to prevent reader from getting disoriented from the lengthy text.

Smart Magento Ask a Question Form

This functionality is particularly useful when users like asking personalized questions that are not present in the FAQs. They ask questions exactly from product pages. To prevent spamming, Captcha enabled “Ask a Question” button is enabled on each product page. The inquiry animation can be selected as either sliding or pop up. This inquiry can be restricted to those customers who are registered with the website to increase registration process.

FAQ Block

One of the most useful functionalities of this extension includes FAQ block. This block has a search bar with other popular FAQs. The Block can be displayed anywhere on the website which allows customers to easily find their answers without even wasting a click. To optimize content present in the block, the merchant can define the maximum number of FAQs to be displayed inside the block.

5 Themes / Layouts

Merchants can set their own themes according to their web design or personal preferences from 5 themes. In order to look after the specific requirements of traders and investors using ecommerce websites, 5 theme styles have been offered for better user experience.

FAQ Rating, Like & Reply

One of the best things about this module is that customers can rate, like and reply to FAQs. This helps the merchant verify which FAQ receives the best feedback and where FAQs need improvement. To get the best ratings you can manage permissions from the back end to prevent everyone from rating. Each time a user likes or unlike an FAQ, a direct message is forwarded the admin in the form of notification. Customers and admin can reply to the FAQ.

Email Notifications

Staying informed about your store is imperative. This extension generates an email notification each time a customer interacts with the store or its FAQs. An email is sent to the customer and the merchant together. Once the moderator sees the FAQ, he can review it from the back end. This keeps both the merchant and the customer in close tabs and encourages more customers to ask questions. You can disable this feature from the back end anytime you feel. You get better response from the customer through customizable email subject so emails aren’t ignored by the users.

More Features of Magento Product Questions Extension

  • A very convenient location is chosen for “Ask a Question” link that is just besides the product.
  • Display FAQ topic only in FAQ block or on the landing page
  • Add any question/topic to FAQ landing page or on any product page.
  • Questions from product pages can be asked
  • When a visitor lands on FAQ page, set default topic/question
  • Advance SEO features embedded
  • Multi- style inquiry form
  • Restrict number of FAQs on landing pages and product page
  • Publishing customers’ comments and Managing admin approval

Merchant Benefits

  • You give better understanding to customers about your products through popular queries explained with simple answers on the separate FAQs page.
  • Your conversions increase since now customers are certain of purchasing a product that complies with their usage criteria. Merchants also get greater engagement and user retention from implementing Product Questions Magento extension by FME on their online store.
  • You can enable/disable replies and post custom FAQs for winning the attention of the user. Each time the user interacts with the FAQs and posts a reply you get notifies about.

Customer Benefits

  • With “Ask a Question” feature customers can raise their own question to get replies from the admin. Each time a user posts a question the admin receives it and the extension sends notification to the customer.
  • The search box feature and FAQs block are highly useful and give a great deal of convenience to the customers when searching for answers on the website.

Release Notes

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  • Compatible with Open Source (CE) : 1.4 1.4.2 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Version 1.4.2


  • Compatible with Open Source (CE) : 1.4 1.4.2 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Compatible with 1.4 to 1.9.3


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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