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FAQs

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Overview

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FAQs extension for Magento 2 helps your customers to get answers to the most commonly asked questions regarding your website, policies, products, and services. It significantly reduces your store's abandonment rate as customers can get their queries answered and ambiguities removed without reaching out to your support team. 

This Magento 2 FAQ extension allows you to effectively manage all your FAQs by placing them under relevant topics. With several customizable features, you can create topics, write answers to FAQs, enable block, and use accordion-style to display them.

 

Key Features

  • Dedicated page for FAQs
  • Display FAQs under relevant topics
  • Display FAQ topics in sidebar
  • FAQ ratings and SEO
  • Enable & give custom title to FAQ block
  • Create unlimited FAQs & answers
  • Format answers with WYSIWYG editor
  • Search FAQs by keywords and tags
  • Display FAQs in accordion style
  • Sort FAQs in a specific order
  • Manage FAQs on a handy grid
  • Responsive and easy to configure

 

Dedicated Page For FAQs

A dedicated page for FAQs is created where you can post all your entries for customers to see. You can edit the tile of the page, enable the ‘Read More’ link with each FAQ and show them in accordion style for customer convenience.

 

Create FAQ Topics

A handy feature of this Magento 2 FAQ extension is that you can create multiple topics for your FAQs to categorize them for enhanced user experience. To create FAQ topics, you need to access the back end and enter the topic name, select sort order, and enable it on main page.

 

FAQ Ratings & SEO

This feature helps you increase your FAQ ratings and FAQ page rankings. SEO features allow you to enter Meta Title, Description, and Keywords for your FAQs. You can add a suffix to make your URL user search engine friendly. You can also enable Ratings and restrict user types such as Guest, Registered, None, or All.

 

FAQs Block

An elegant block on your FAQ page shows featured FAQs for priority attention. It allows you to highlight the importance and the most popular FAQs for customers to see. You can also restrict the number of topics to be displayed within the block.

 

Create FAQs & Answers

To add your questions and answers you must access the back end and enter the required details from the ‘Manage Questions’ panel. You can start by creating the question and then entering its answer in the respective text fields. Select a relevant topic from the dropdown to attach the FAQ to and set FAQ order.

 

Other Features

  • Create FAQ and answer them comprehensively on a dedicated Magento 2 FAQ page
  • Save your time by posting predefined answers to popular queries
  • Accordion Style helps customers to easily navigate and select FAQ topics
  • Prevents website abandonment by providing user-friendly page layout
  • Advance SEO features enable your FAQ page to achieve top rankings

 

Demo Links

Technical Specifications

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Seller profile

FMEextensions

Seller contact

E-mail

Current Version

1.2.4

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on prem (EE): 2.4 (current)

Type

Stable Build

Updated

16 September, 2022

Categories

Extensions, Content & Customizations, Personalization & Experience Management

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.2.4:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento 2.4.5

1.2.3:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible With Magento 2.4.0, 2.4.1, 2.4.2, 2.4.3, 2.4.4

1.2.2:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible With Magento 2.4.0, 2.4.1, 2.4.2, 2.4.3.

1.2.1:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Stability: Stable Build
  • Description:

    - Compatible With Magento 2.4.
    - Search by keyword Issue Fixed.
    - Accordion Issue Fixed.
    - Fixed "Search FAQs" field error.
    - User Guide Updated.

1.0.9:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Spell & Sorting issues Fixed.

1.0.8:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Magento 2.3 Comparability Added

1.0.7:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    New Magento Extension Released. Version 1.0.0

1.0.0:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    New Magento Extension Released. Version 1.0.0

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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