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Cancel Order

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Overview

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Cancel order extension for Magento 2 by FMEextensions helps you bypass the functionality limitation of Magento. It helps you go out of the way to provide your customers with an option to withdraw their orders. You can enable them to revoke a complete order or an individual item. The orders do not cancel automatically as it awaits admin approval. You can approve or reject any or all of the orders to abide by your order cancellation policy. Ask your customers the reasons they request to cancel an order.

The extension helps you enable cancellation for orders with specific statuses. For examples, you can allow revocation for orders with payment issues and permit canceling orders that are delivered and complete. You can set conditions for payment methods to further restrict order cancellations. Configure email settings for informing your customers about the approval or rejection of their requests. You can personalize the popup title and buttons for order and order item cancellation. 

 

Key Features

  • Enable customers to cancel their orders
  • Allow canceling individual order items
  • Approve or Reject cancel order requests
  • Ask your customers why they are canceling
  • Restrict cancellation by order statuses
  • Change title of popup for order or order item 
  • Add custom text to cancellation buttons
  • Set conditions for payment methods 
  • Email configuration to notify customers
  • Configure Cron Job for Canceled Orders

 

Enable Customers To Withdraw Their Orders

The extension helps you enable customers to revoke their orders with a click. The customers who may order by mistake, change their mind, or no longer need a product or service can request order cancellation. 

 

Allow Cancelling Individual Products In An Order

You can facilitate customers to cancel an individual product rather than voiding their complete order. This helps you remove the products your customers don’t need while delivering the rest of the items in order. 

 

Accept Or Reject ‘Cancel Order’ Requests 

You can accept or reject a Magento 2 cancel order request as soon as the customer tries to withdraw a complete order or selected items. Exercise your rights to approve or disapprove their request as your business policies allow. 

 

Allow Cancelling Orders With Selected Statuses

Select order statuses to allow cancellation requests and manage the orders well. This helps you prevent withdrawal of orders that are complete and paid in full. 

 

Ask A Reason In Cancel Order Request 

The extension allows you to ask your customers about the reason they are revoking their orders. This can reveal common issues your customers are facing so that these can be solved to lower the order cancellation rate. 

 

Customize ‘Cancel Order’ Popup And Button

Add easy-to-understand text to the title of popup for order or item cancellation. In the same manner, you can customize the button text for both actions. 

 

Payment Methods Conditions To Cancel The Order 

With multiple conditions for payment methods, you can define order cancellation criteria for the customers. Select any payment method with a duration in days or hours to set conditions. 

 

Email Notifications For Customers And Admin

You can select an email sender on behalf of the store for informing customers for order cancellation. The extension has default email templates for communication order and order item cancellation. You can provide an email receiver address as well. 

 

Demo Links

Technical Specifications

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Seller profile

FMEextensions

Seller contact

E-mail

Current Version

1.1.1

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)

Commerce on prem (EE): 2.4 (current), 2.3 (obsolete)

Type

Stable Build

Updated

22 September, 2022

Categories

Extensions, Customer Support

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.1:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento 2.4.5

1.1.0:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Compatible with Magento 2.4.0, 2.4.1, 2.4.2, 2.4.3, 2.4.4

1.0.9:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Fixed Code Bugs.

1.0.8:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Code Bugs Fixed.

1.0.7:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Compatible With Magento 2.4.0, 2.4.1, 2.4.2, 2.4.3.

1.0.6:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Compatible With Magento 2.4.

1.0.5:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Stable Release.

1.0.4:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Stable Release.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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