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Feefo

by Feefo
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Feefo is a journey and reviews are just the beginning. Feefo is an independent review and insights platform that gives businesses the tools to build better customer relationships, improve customer experience, enhance their brand reputation and drive more sales, all powered by genuine customer reviews. Feefo is also considered by more than 3,500 global clients including Vauxhall, Mazda, Expedia and AXA to be the most trusted source of consumer feedback.

Our invite-only model means that we only collect open and honest reviews from real customers. Through our continued commitment to innovation, we also provide an ever-expanding range of accessible AI-powered insight and analytics tools to help brands get to the heart of what really matters to their customers and drive CX improvements across the entire customer journey. Feefo helps your business grow by:

  • Invite-only feedback ensures you and your customers can trust every word
  • Easily display product and service reviews to give your customers the added confidence they need to buy
  • Simple feedback request forms help increase response rates, meaning more insight for you and your business
  • Build trust and engagement to improve organic search performance, increase traffic and boost sales
  • Perfect the customer experience, build faith in your brand and make more informed business decisions 

  

Account & Pricing:

The extension requires the creation of a Feefo account. Once activated, follow the registration process to get access to our free plan features. 

A premium upgrade option is available, click here for more information about account and pricing. 

 

Features

Included With Feefo Free Plan:

  • 50 feedback requests per month
  • A range of online review widgets to choose from
  • Comprehensive reporting 
  • Your own dedicated Feefo reviews page
  • Email support 

 

Upgrade To Feefo Premium Plan:

  • Customizable feedback requests
  • Collect and respond to service and product reviews
  • Wide range of customizable widgets and choice of online and social integrations
  • In-depth reporting and analytics suite 
  • Photo and video reviews
  • Set-up and ongoing multichannel support 
  • For a full list of premium features, head to our solutions page for more information.  

 

Turn Insight Into Action:

  • Campaign Manager Tool – Reach out at any stage of the customer journey with tailored feedback requests. 
  • Net Promoter Score – Measure customer loyalty and identify what your service is getting right and wrong. 
  • Performance Profiling – Use the latest AI tech to identify recurring themes affecting your business. 
  • Smart Themes – Help customers find the most relevant feedback fast. 
  • Advertising for Facebook – Seamlessly add your Feefo reviews to your Facebook advertising. 
  • Feefo Places – Because we understand not all businesses are exclusively online, collect reviews in your stores as well as your website. 
  • Insight Tags – Tag, track and report on key themes that are most important to you across your feedback. 
  • Review Enhanced Ads – Automatically enhance your ad campaigns with review snippets. 
  • Feefo SMS – Engage with your customers anywhere, any time. 
  • If you love how Feefo has helped your business and want to unlock all of Feefo’s features, you can speak to one of our consultants who will help you create a bespoke plan for your business. More information about our solution can be found here

 

Case Studies: 

Don’t take our word for it, read what our customers have to say about our solutions. A full list of our case studies can be found here

“Feefo has helped us give our web pages a far more engaging, human feel that makes visitors want to stay longer. Feefo was superior in every way, just in terms of what you can do, right out-of-the-box.”

Jonny Evans, Digital User Experience and e-Commerce Manager, Vauxhall 

“Our partnership with Feefo has offered us much greater insights into our business through the real opinion of our students...Achieving response rates of 11.8% has been brilliant and we’re so proud to showcase these reviews on our website”

Glyn Hurll, Head of Marketing, The Training Room

“We’re extremely impressed to see the impact Feefo reviews and insights have had on the business over the past year. Our customers clearly feel more confident about purchasing products that display real opinions of fellow shoppers.”

Nick Dover, e-Commerce Performance Marketing Manager, Salon Services 

Technical Specifications

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Seller profile

Feefo

Seller contact

E-mail

Integrator

Feefo

Current Version

1.3.0

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Commerce on prem (EE): 2.0, 2.1, 2.2

Type

Stable Build

Updated

20 April, 2020

Categories

Extensions, Content & Customizations, Personalization & Experience Management

Supported Browsers

Chrome, Firefox, Opera, Safari, IE

Documentation

Installation Guides

License Type

Academic Free License 3.0 (AFL)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.3.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    v1.3.0
    Tested against v2.3, no changes

1.2.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    v1.2.0
    Compatibility updates for Magento 2.2 and Enterprise versions
    Added support for Porto theme

1.1.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    v1.1.0 – Multi Store Release
    - Support for installation on instances with multiple website domains
    - Uninstallation support
    - Fixed bug: appropriate selection of user account for new plugin registrations

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    v1.0.0 - Initial Release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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