by EXTO.io
Compatible With: Community 2.0, 2.1

Tech Specifications

Current Version:
Stable Build
10 October, 2017
Extensions, Customer Support
License Type:


Flexible return merchandise authorization software matching any kind of business.

Other Extensions by EXTO.io


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RMA is what companies need when they want to organize a proper process of product return. With the help of this product customers are carefully guided through the process as soon as they decide to make a (partial) order return. From the store website for guests or the customer area for registered users, clients initiate their return requests through the interface which allows to: select or enter their order number, select item(s) within the given order, state necessary quantity, state return reason and desired resolution of the case and fill in additional fields configured by the store admin.  

Upon a return request creation, the staff receives an email notification and observes incoming requests flow through the admin grid. When working with a ticket admin can: see all request, order and customer details, write responses or request additional information from the customer, re-assign the request to another admin user, make internal notes visible by staff only, update any fields, set proper status and ontrol the process of the return according to the workflow. 

A workflow is a predefined set of steps and necessary expected actions from admin and customer. It helps to ensure that the company receives all required information and the return is properly packed and sent back by customer. The default workflow of Exto RMA fits most of organizations, however if you need to add new steps or request specific information this becomes handy. There are frequent cases when a store credit is a desired solution for a product return. Exto Store Credit integration is what designed to help with this scenario.

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Benefit from powerful admin interface.

We’ve spent months exploring how companies are processing their returns, and this work resulted in rigorously crafted admin interfaces. More control. Less staff mistakes.

Streamline your workflow

by adding your specific steps required to process product returns. Fits companies of any size, any level of return process complexity.

Request new product return as a customer or as a guest.

Modern AJAX interface will guide you through the request product return process smoothly, allowing to select any number of return items from previous customer orders.

Organize and control incoming RMA’s flow.

All queries are assigned to the right admin account and filled in with all information, including your specifics.

Launch right away.

The product is packed with standard process workflows and email templates so that you could start serving your customers in minutes after you decide to start working with Exto. 

Learn more or contact sales


Release Notes

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  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    + Full ACL support
    + Full EE compatibility
    * Minor bugfixes


  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    Initial release


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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