Powered by Adobe Commerce 2.4.5

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Order Enquiry

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Overview

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This extension provides a facility for the customers to enquire about their orders with the site's support staff. Once this extension is installed, customers will find a new Order Enquiry Tab in their dashboard when they are logged in. When the customer clicks on this Order Enquiry tab, he will be presented with a form with the following fields: Reason for Enquiry, Order Number and Enquiry. When the customer will submit this form then an email will be directly sent to the support staff so that he can respond instantly to it. The confirmation email is sent to the customer also on order enquiry form submission. For the admin user, there is a facility in this extension to view all the Order Enquiries submitted by the customers in the admin panel also.

For the store owners, there is a configuration section to enable disable this extension. Admin can also change enquiry email subjects fields like admin & customer email subjects in the configuration section of this extension. Form field validation is also applied on appropriate fields. Enquiry form, Reasons field drop-down options can be controlled from the admin panel by adding these options in the comma-separated form in the configuration section of this form.  The customer can select his order number to enquire from the Order Number drop-down field. On successful form submission, a proper confirmation message is displayed on the front end. Order Enquiry submission email will be sent to the customer as well.

 

Features:

  • Customers can enquire about their orders using the enquiry form with 
  • This enquiry form is visible in the customer's dashboard when he is logged in to the site.
  • Admin can configure admin & Customer email subjects etc. in the emails.
  • Well designed Order Enquiry form
  • Order enquires can be checked by admin users in the admin grid.
  • Reason dropdown field can be populated with different options entered with separated commas to choose the reason for enquiry.
  • Responsive extension- works well on all devices.
  • Supported in all stores and in various languages.
  • User-friendly- ultimate functionality and easily customizable.
  • Admin users can enable disable this extension anytime



Technical Specifications

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Seller profile

Dotsquares Ltd.

Seller contact

E-mail

Current Version

1.1.2

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current)

Type

Stable Build

Updated

07 September, 2022

Categories

Extensions, Customer Support

Documentation

Installation Guides

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.2:

  • Compatible with Open Source (CE) : 2.4
  • Stability: Stable Build
  • Description:

    version 1.1.2 compatible with Magento(CE) 2.4.5

1.1.1:

  • Compatible with Open Source (CE) : 2.4
  • Stability: Stable Build
  • Description:

    Version 1.1.1 compatible with Magento (CE) 2.4.4

1.0.1:

  • Compatible with Open Source (CE) : 2.4
  • Stability: Stable Build
  • Description:

    Version-1.0.1

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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