dotdigital Engagement Cloud



Magento Platform
Open Source (CE)
1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
Commerce using on prem (EE)
1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2

Tech Specifications

Current Version:
Stable Build
12 November, 2019
Extensions, Marketing, Email Marketing, Marketing Automation
License Type:
Open Software License 3.0 (OSL-3.0)


This extension enables a seamless integration between your M1 store and dotdigital Engagement Cloud (formerly dotmailer) account. 

Other Extensions by dotdigital (formerly dotmailer)


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dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.  

This extension enables a seamless integration between your M1 store and your dotdigital Engagement Cloud account. Engagement Cloud for Magento ensures your subscribers stay in sync, and your key customer/retail data is available in Engagement Cloud to empower your email marketing.

dotdigital’s Engagement Cloud provides the most feature rich Magento integration for Magento 1 & 2 as well as in-house Magento development, services and support teams.


Account & Pricing

A dotdigital account is required to use this extensions. Additional fees apply. Plans start at $400/month. Please see our pricing page for more information. For a free trial visit:


Main Features

Data Synchronization

  • All historical customer & order data
  • Wishlists, cart contents & reviews
  • Store website browse behavior and social profiles
  • Custom attribute mapping for customers & orders
  • Enterprise loyalty & segment mapping


Drag & Drop Campaigns, Segmentation & Data Acquisition

  • Create campaigns in minutes with drag and drop templates
  • Segment and automate from complex queries in seconds
  • Build integrated branded data acquisition forms & surveys


Marketing Automation

  • Abandoned cart series for customers and guests
  • Browse abandonment campaigns
  • Welcome, post purchase, birthday, loyalty campaigns and more
  • Omnichannel automation: Email, SMS, social re-targeting, Google ads, push notifications, web chat. 


Commerce Intelligence 

  • Watch how your contacts move through the customer lifecycle with commerce personas based on RFM-modelling
  • Track your most important metrics with retail and customer dashboards in Engagement Cloud
  • Cross- and upsell with best sellers, most viewed and also-bought product recs
  • Boost sales with predictive product recommendations


Transactional Email

  • Full SMTP service with improved delivery & delivered, open & click reporting
  • Design on-brand transactional emails in minutes with EasyEditor



Support and documentation available here.

Release Notes

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  • Compatible with Open Source (CE) : 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Compatible with Commerce using on prem (EE) : 1.11.1 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2
  • Stability: Stable Build
  • Description:


    - Coupon EDC expiration date. You can set the expiration date for coupon included into the URL
    - Improve finding guests. Guest will be added in bulk to the table.
    - Add new automation for first customer order event.
    - EDC include all product types to have an image and include the price range available for the product.

    ***Bug fixes***

    - EDC fixed the prefix for table names.
    - Fix unsubscribeEmail register already exists.
    - New installations do not get the customers mark as subscribers.
    - Automation program enrollment without unserialized is failing.
    - Exclusion Rules conditional mapping fix.


    - Appcues script will run in admin on connector pages only.
    - Improve the index for the email campaign table.
    - Allow to include Order multi-select attributes.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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