dotdigital Engagement Cloud



Magento Platform
Open Source (CE)
1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2
Commerce on prem (EE)
1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2

Tech Specifications

Current Version:
Stable Build
12 November, 2019
Extensions, Marketing, Email Marketing, Marketing Automation
License Type:
Open Software License 3.0 (OSL-3.0)


This extension enables a seamless integration between your M1 store and dotdigital Engagement Cloud (formerly dotmailer) account. 

Other Extensions by dotdigital (formerly dotmailer)


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dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.  

This extension enables a seamless integration between your M1 store and your dotdigital Engagement Cloud account. Engagement Cloud for Magento ensures your subscribers stay in sync, and your key customer/retail data is available in Engagement Cloud to empower your email marketing.

dotdigital’s Engagement Cloud provides the most feature rich Magento integration for Magento 1 & 2 as well as in-house Magento development, services and support teams.


Account & Pricing

A dotdigital account is required to use this extensions. Additional fees apply. Plans start at $400/month. Please see our pricing page for more information. For a free trial visit:


Main Features

Data Synchronization

  • All historical customer & order data
  • Wishlists, cart contents & reviews
  • Store website browse behavior and social profiles
  • Custom attribute mapping for customers & orders
  • Enterprise loyalty & segment mapping


Drag & Drop Campaigns, Segmentation & Data Acquisition

  • Create campaigns in minutes with drag and drop templates
  • Segment and automate from complex queries in seconds
  • Build integrated branded data acquisition forms & surveys


Marketing Automation

  • Abandoned cart series for customers and guests
  • Browse abandonment campaigns
  • Welcome, post purchase, birthday, loyalty campaigns and more
  • Omnichannel automation: Email, SMS, social re-targeting, Google ads, push notifications, web chat. 


Commerce Intelligence 

  • Watch how your contacts move through the customer lifecycle with commerce personas based on RFM-modelling
  • Track your most important metrics with retail and customer dashboards in Engagement Cloud
  • Cross- and upsell with best sellers, most viewed and also-bought product recs
  • Boost sales with predictive product recommendations


Transactional Email

  • Full SMTP service with improved delivery & delivered, open & click reporting
  • Design on-brand transactional emails in minutes with EasyEditor



Support and documentation available here.

Release Notes

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  • Compatible with Open Source (CE) : 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Compatible with Commerce on prem (EE) : 1.11.1 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2
  • Stability: Stable Build
  • Description:


    - Coupon EDC expiration date. You can set the expiration date for coupon included into the URL
    - Improve finding guests. Guest will be added in bulk to the table.
    - Add new automation for first customer order event.
    - EDC include all product types to have an image and include the price range available for the product.

    ***Bug fixes***

    - EDC fixed the prefix for table names.
    - Fix unsubscribeEmail register already exists.
    - New installations do not get the customers mark as subscribers.
    - Automation program enrollment without unserialized is failing.
    - Exclusion Rules conditional mapping fix.


    - Appcues script will run in admin on connector pages only.
    - Improve the index for the email campaign table.
    - Allow to include Order multi-select attributes.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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