dotdigital Engagement Cloud



Magento Platform
Open Source (CE)
Commerce using on prem (EE)

Tech Specifications

Current Version:
Stable Build
10 April, 2019
Extensions, Marketing, Email Marketing, Marketing Automation
License Type:
MIT License (MIT)


 This extension enables a seamless integration between your M2 store and dotdigital Engagement Cloud (formerly dotmailer) account.

Other Extensions by dotdigital (formerly dotmailer)


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dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.  

This extension enables a seamless integration between your M1 store and your dotdigital Engagement Cloud account. Engagement Cloud for Magento ensures your subscribers stay in sync, and your key customer/retail data is available in Engagement Cloud to empower your email marketing.

dotdigital’s Engagement Cloud provides the most feature rich Magento integration for Magento 1 & 2 as well as in-house Magento development, services and support teams.


Account & Pricing

A dotdigital account is required to use this extensions. Additional fees apply. Plans start at $250/month. Please see our pricing page for more information. For a free trial visit:


Main Features

Data Synchronization

  • All historical customer & order data
  • Wishlists, cart contents & reviews
  • Store website browse behavior and social profiles
  • Custom attribute mapping for customers & orders
  • Enterprise loyalty & segment mapping


Drag & Drop Campaigns, Segmentation & Data acquisition

  • Create campaigns in minutes with drag and drop templates
  • Segment and automate from complex queries in seconds
  • Build integrated branded data acquisition forms & surveys


Automation Program Builder

  • Abandoned cart series for customers and guests
  • Browse abandonment campaigns
  • Welcome, post purchase, birthday, loyalty campaigns and more!
  • Multichannel integration with any third party system
  • Omnichannel automation: Email, SMS, social media, Google ads, push notifications, CRM, lead scoring, call centers and more!  


Dynamic Personalized Content

  • Best Sellers & Most Viewed to a category level
  • Upsell, Cross-sell, Related products for purchases and cart contents
  • Unique coupon codes for any promotional rule
  • First, Last & Most frequently purchased category & brand
  • Most frequent day & month of purchase
  • 3rd party integration with intelligent product recommendation engines


Transactional Email

  • Full SMTP service with improved delivery & delivered, open & click reporting
  • Design on-brand transactional emails in minutes with EasyEditor



 Support and documentation available here

Release Notes

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  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce using on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    • We've completed a large amount of code refactoring and have implemented main Magento extension best practices
    • The order sync no longer gets stuck due to missing additional info that’s required
    • Coupon codes no longer expire after an hour despite the expiration being set beyond an hour
    • We’ve fixed the response that’s returned when Feefo authorisation fails
    • Security has been enhanced for external dynamic content so that links typecast the expected input
    • Support is no longer provided for PHP 5.5
    • The cron default config for orders has been fixed
    • JavaScript ‘DOM ready’ fixes have been implemented for easy email capture, MailCheck, ROI and page tracking code, fancyBox and log viewer
    • A problem with disabling the customer registration email has been fixed
    • As a security update, we’ve removed usage of ‘serialize/unserialize’ and using json_encode/json_decode instead
    • A security update has been implemented for the permission in var/export/email and /var/export/email/archive folders, plus usage of ‘umask’ has been removed
    • The transport file from the Zend Mail library is now compatible with Magento 2.2
    • Foreign keys have been added to the email_catalog table’s catalog_product_entity, and to email_order table’s sales_order


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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