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dotdigital Engagement Cloud

This is a Bundled extension! You can find it included with your Magento 2 installation by default. Please check with the extension vendor for all further inquiries.
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store


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dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.  

This extension enables a seamless integration between your M1 store and your dotdigital Engagement Cloud account. Engagement Cloud for Magento ensures your subscribers stay in sync, and your key customer/retail data is available in Engagement Cloud to empower your email marketing.

dotdigital’s Engagement Cloud provides the most feature rich Magento integration for Magento 1 & 2 as well as in-house Magento development, services and support teams.


Account & Pricing

A dotdigital account is required to use this extensions. Additional fees apply. Plans start at $250/month. Please see our pricing page for more information. For a free trial visit: dotdigital.com/integrations/magento


Main Features

Data Synchronization

  • All historical customer & order data
  • Wishlists, cart contents & reviews
  • Store website browse behavior and social profiles
  • Custom attribute mapping for customers & orders
  • Enterprise loyalty & segment mapping


Drag & Drop Campaigns, Segmentation & Data acquisition

  • Create campaigns in minutes with drag and drop templates
  • Segment and automate from complex queries in seconds
  • Build integrated branded data acquisition forms & surveys


Automation Program Builder

  • Abandoned cart series for customers and guests
  • Browse abandonment campaigns
  • Welcome, post purchase, birthday, loyalty campaigns and more!
  • Multichannel integration with any third party system
  • Omnichannel automation: Email, SMS, social media, Google ads, push notifications, CRM, lead scoring, call centers and more!  


Dynamic Personalized Content

  • Best Sellers & Most Viewed to a category level
  • Upsell, Cross-sell, Related products for purchases and cart contents
  • Unique coupon codes for any promotional rule
  • First, Last & Most frequently purchased category & brand
  • Most frequent day & month of purchase
  • 3rd party integration with intelligent product recommendation engines


Transactional Email

  • Full SMTP service with improved delivery & delivered, open & click reporting
  • Design on-brand transactional emails in minutes with EasyEditor



 Support and documentation available here

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

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