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Dotdigital Engagement Cloud

This is a Bundled extension! You can find it included with your Adobe Commerce installation by default. Please check with the extension vendor for all further inquiries.
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store


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dotdigital (formerly dotmailer) is a leader in customer engagement technology. dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years.  

This extension enables a seamless integration between your M2 store and your dotdigital Engagement Cloud account. Engagement Cloud for Magento ensures your subscribers stay in sync, and your key customer/retail data is available in Engagement Cloud to empower your email marketing.

dotdigital’s Engagement Cloud provides the most feature rich Magento integration for Magento 1 & 2 as well as in-house Magento development, services and support teams.


Account & pricing

A dotdigital account is required to use this extensions. Additional fees apply. Plans start at 400 USD/month. Please see our pricing page for more information. For a free trial visit: dotdigital.com/integrations/magento


Main features

Data synchronization

  • All historical customer & order data
  • Wishlists, cart contents & reviews
  • Store website browse behavior and social profiles
  • Custom attribute mapping for customers & orders
  • Enterprise loyalty & segment mapping


Drag & drop campaigns, Segmentation & Data acquisition

  • Create campaigns in minutes with drag and drop templates
  • Segment and automate from complex queries in seconds
  • Build integrated branded data acquisition forms & surveys


Marketing automation

  • Abandoned cart series for customers and guests
  • Browse abandonment campaigns
  • Welcome, post purchase, birthday, loyalty campaigns and more
  • Omnichannel automation: Email, SMS, social re-targeting, Google ads, push notifications, web chat,   


Commerce intelligence 

  • Watch how your contacts move through the customer lifecycle with commerce personas based on RFM-modelling
  • Track your most important metrics with retail and customer dashboards in Engagement Cloud
  • Cross- and upsell with best sellers, most viewed and also-bought product recs
  • Boost sales with predictive product recommendations


Transactional email

  • Full SMTP service with improved delivery & delivered, open & click reporting
  • Design on-brand transactional emails in minutes with EasyEditor



 Support and documentation available here

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

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