Nexmo Messenger



Magento Platform
Open Source (CE)
Commerce on prem (EE)
Commerce on Cloud (ECE)

Tech Specifications

Current Version:
Stable Build
23 January, 2020
Extensions, Customer Support, Live Chat
License Type:
Open Software License 3.0 (OSL-3.0)


Nexmo Messenger is a connector which enables communication with customers via three different channels: Facebook Messenger, Whatsapp, and SMS.


Back to top

Nexmo, the Vonage API Platform is a business unit of Vonage that develops and markets communication APIs to enable developers and businesses to rapidly innovate the way they communicate with their customers. We tear down the barriers to entry so that any developer can reach a global audience from day 1 and enable businesses to create customer experiences so they can delight their customers. Vonage is a publicly-traded Telecommunications company that provides integrated voice, text, video, data, collaboration, contact center and mobile applications over Vonage’s flexible, scalable SIP-based VoIP network. For the full year 2018, Vonage reported consolidated revenues of $1.05 billion. Vonage has 2,200 employees worldwide.

At Nexmo, we believe businesses must engage customers on the communication channel of their choice. The Nexmo Messenger connector allows Magento merchants to communicate with customers via SMS, Whatsapp, and Facebook Messenger, thus improving customer satisfaction and operational efficiency.

With the Nexmo Messenger connector, merchants can send customer notifications for password management and updates/status on new orders, shipments, invoices, billing/payments, returns, and abandoned carts via SMS, Facebook Messenger, and WhatsApp. All Magento notifications are supported by the connector. The connector also allows customers and merchants to discuss the status and issues related to an order using the same communication channels. All interactions are recorded in the Magento admin panel and can be archived, or later reopened when needed.


Account & Pricing

Nexmo Messenger is free to download but merchants must subscribe to Nexmo’s API service at  to be able to use the connector. This account is not created during extension installation, you will be required to go to

Free trials of the Nexmo service are also available at Pricing available here:


List Of Features

  • Notifications via SMS, WhatsApp, and Facebook Messenger for password management
  • Updates on new orders, shipments, invoices, billing/payments, returns, and abandoned carts.
  • See the full list of supported notifications below.
  • 2-way communication via SMS, WhatsApp, and Facebook Messenger to discuss order status, new purchases, returns or other issues.
  • Each conversation can be flagged as resolved, archived and re-opened later if needed.


List Of Supported Notifications 

Magento Customer:

  • Forgot Password
  • Remind Password
  • Reset Password
  • Change Email
  • Change Email and Password


Magento Sales: 

  • New Order
  • Order Update
  • New Invoice
  • Invoice Update
  • New Credit Memo
  • Credit Memo Update
  • New Shipment
  • Shipment Update


Magento Checkout:

  • Payment Failed


Magento GiftCard:

  • Gift Card(s) Purchase


Magento Wishlist:

  • Wish List Sharing


Magento ProductAlert:

  • Stock Alert
  • Price Alert


Magento CustomerBalance:

  • Store Credit Update


Amazon Payment:

  • Soft-declined Authorization
  • Hard-declined Authorization


Magento GiftCardAccount:

  • Gift Card Code/Balance


Magento GiftRegistry:

  • New Registry
  • Registry Sharing
  • Registry Update


Magento SendFriend:

  • Send Product Link to Friend


Magento Reminder:

  • Promotion Notification/Reminder


Magento Reward:

  • Balance Update
  • Points Expiry Warning


Magento RMA:

  • New RMA
  • RMA Authorization
  • RMA Admin Comments
  • RMA Customer Comments


Temando Shipping:

  • Pickup Order New
  • Pickup Ready
  • Pickup Collected
  • Pickup Canceled
  • Shipment Cancelled


Engagement Cloud:

  • Order Review
  • Abandoned Cart 1
  • Abandoned Cart 2
  • Abandoned Cart 3

Release Notes

Back to top


  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    Initial Release


Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top


Back to top