Intercom is a great communication platform for you and your customers. Provide a live chat, track questions and link your knowledge base for a faster and better support for your customers.
OverviewBack to top
Intercom is a US-based software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
This free extension for Magento 2 provides an intercom chat integration. Intercom is a great communication platform for you and your customers. When customers are logged in, every chat will be handled with their account so you can track their questions. Logged in customers can see an overview of their conversations in their customer account. It’s possible to expand the functionality with your own code or ask for custom development since this extension already uses the Intercom JS API.
Account & Pricing
In order to use this extension an Intercom Account is required. Creating this account needs to be done separately and is not free. Intercom provides different packages. For this extension the "support customers" Essential package is the minimum requirement. More information can be found here. Intercom does provide a free trial. You can sign in or create an account on this page.
- Intercom JS API integration
- Position the chat icon left or right
- Uses Magento table classes by default so it should adjust to your theme installed.
- Plug & play
Intercom Account Conversation Overview
Customers can get an overview of their chat on their account page. They can easily get an update on the status of their conversation. You can easily change the status of a conversation on your Intercom account.
Use The Intercom Knowledge Base
Intercom also offers you a knowledge base. In this knowledge base you can add articles about your website topics or create a FAQ page. It’s easy to use and can be customized in the settings of your Intercom account.
- Free lifetime functionality updates.
- 3 month free technical support.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
- Stability: Stable Build
This free module for Magento 2 provides a intercom chat function integration. Intercom is a great communication platform for you and your customers. When customers are logged in, every chat will be handled with their account so you can track their questions.