Custom Coupon Error Messages



Magento Platform
Open Source (CE)
2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
16 November, 2018
Extensions, Sales
License Type:
GNU General Public License 3.0 (GPL-3.0)


This extension allows admin to create, track, and display a custom coupon error messages for each scenario when a coupon cannot be applied

Other Extensions by CreativeMinds


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The Custom Coupon Code Error Messages extension  for Magento 2 allows you to create, track, and display custom coupon error messages when customers attempt to apply a coupon code to their shopping cart, and for a particular reason, that discount cannot be applied. The store admin can customize default error messages displayed at checkout per each coupon error type, or customize the error messages for each coupon. It also provide a report showing coupon usage and error messages.

Offering discounts on a customer’s cart price is an important sales strategy. Coupon codes are easy to distribute, but can sometimes be difficult to track. What happens when a customer goes to use a coupon code and it doesn’t work? It can be frustrating for customers when coupon codes aren’t valid at checkout and no error message is displayed. This can result in decreased sales and more work for a customer service team, who must explain the error to customers each time.


Add Custom Error Messages to Coupons

By using Coupon Code Error Messages extension, you can save customer frustration by displaying a logical reason why a coupon code cannot be applied to the shopping cart. This creates a better user experience for shoppers and decreases the workload for store customer service.

Detailed messages for possible errors can be added to each of your coupons in advance, no matter what language they are in or who they are intended for. Customers will no longer need to guess why a coupon code is not working or contact your customer service team for an answer! This greatly reduces time your customer service team spends answering the same questions.


Coupon Code Error Messages Extension for Magento® Uses:

  • Coupon Errors– Display checkout errors from invalid coupon codes
  • Inform Customers– Relay important coupon code information to customer
  • Shopper Experience– Increase user experience for online shoppers
  • Introduce Promotions- Use error messages to introduce future promotions or other applicable coupons
  • Organize Coupons- Easily organize coupon codes and coupon error messages
  • Coupon Tracking- Track how many times a coupon code is used


Examples of Custom Coupon Code Error Messages:

  • condition not met- The coupon does not meet the condition specified.
  • Expired– Coupon codes are past their expiration date
  • One-time Use- A coupon has already been applied once
  • Login Required- Display an error message when customer login is required
  • Code Doesn’t Exist- Coupon codes no longer exist
  • Wrong Customer Group- A coupon code is assigned only to a specific customer group.
  • Other- Any other reason for rejecting a coupon code


User & Installation Guids:

Release Notes

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  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    === 1.0.12 ===
    - Fix the problem with applying the coupon, which is dependent on the cart items' conditions


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Fixed code review issues


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    - fixes in cart price rule error messages form for Magento 2.1


  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    New Version - now supports Magento 2!


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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