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Zendesk Support

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 125,000 paid customer accounts offering service and support in over 30 languages. 

The Zendesk Support for Magento app works to unite your business with a dynamic integration between Zendesk Support ticket data and Magento e-commerce data. Display customer information from Magento like recent order information, shipping address, billing address, and more alongside Zendesk Support tickets in the sidebar.  Give your agents all the information they need about a customer and their orders so they can provide the best support experience possible.  Pick and choose what information you want your agents to have access to from Magento so they only see what they need to get their job done.

Automatically add the Zendesk Web Widget to your Magento storefront and give your shoppers an easy way to notify your support team of issues with the site or let your customers connect to chat with your agents with questions about their orders or products on your store.

 

Account & Pricing

Once the extension is installed, you must choose to connect to an existing Zendesk account or sign up for a new free trial directly from the extension. Don't have a Zendesk account?  Sign up for an account.  

A paid Zendesk 'Team' plan is required at a minimum in order to use this integration. See a list of Zendesk Plans and Pricing.

 

Features

Summary

  • Add Magento profile and order information about a customer to the profiles and tickets in Zendesk.
  • Customize what you want to see in Zendesk from Magento about your customers and their orders.
  • Automatic installation of the Zendesk Web Widget on your Magento storefront for quick and easy setup.
  • Map your multiple Magento storefronts to each of the brands in your Zendesk account.
  • Now compatible with Zendesk Sell.
  • Added support for Zendesk Sunshine Profiles and Events.

 

Improve Customer Satisfaction

  • Manage all your customer interactions in one place, whether you have one Magento site or several, driving efficiencies within your Support team.
  • Get more visibility on relevant customer data from Magento, such as billing, shipping, and order info on Zendesk Support ticket pages and user profiles.
  • Add Zendesk Support communication channels to any Magento-powered site so your customers can get in touch with your Support team wherever they are.

 

Sync Teams

  • Faster Resolutions and Higher Revenues
  • Stay up-to-date on the account and the customer with a single view of support information next to critical sales statistics, customer profiles, and sales orders.
  • Map multiple storefronts to Brands in Zendesk.

 

Video Links:

https://www.youtube.com/watch?v=EZlaeKYNpf0 

https://www.youtube.com/watch?v=K1HlAsW1RiA

Technical Specifications

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Seller profile

Classy Llama

Seller contact

E-mail

Integrator

Zendesk

Current Version

1.1.9

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Type

Stable Build

Updated

15 June, 2021

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Reference Manuals

License Type

MIT License (MIT)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.9:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Fixed bug that caused cache to be flushed every page load, and slowed down site.

1.1.8:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Upgrade to be compatible with Magento 2.4
    Dropped support for Magento 2.2
    Bug fixed - Brand mapping in Magento admin
    Bug fixed - Order Address Updated sunshine event.
    Bug fixed that caused web widget to not show up on frontend.
    Bug fixed - when placing order with a new customer, that doesn't send sunshine event for Order Created.

1.1.5:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Changed Sunshine events to default to Off
    Fixed a bug with Invoices.

1.1.2:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added support for Zendesk Sunshine profiles and events (https://www.zendesk.com/platform/) from Magento 2 user activity.

1.0.02:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    https://support.zendesk.com/hc/en-us/articles/360020539793

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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