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Charla Live Chat

by Charla
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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Overview

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Great Businesses are using Charla Live Chat for their Customer Support and Sales and Lead Generation.  Forget about contact forms. Increase your conversion rate and never miss a sale. Answer all your potential customer's inquiries before they convert.  Increase customer retention and respond to your customers in real-time and provide the best support experience. 

Charla Live Chat Plugin adds the necessary scripts for Charla widget to appear on your site. You simply add your Property Id from the store configuration and voila, the widget will appear on your website.

 

Account & Pricing

You need a Charla Account to fully utilize this plugin. Head over to Charla website and click on the Get Started link to create your free Account.

You can checkout our pricing plans.

 

Features

Empower your Agents with Charla intuitive dashboard.

  • Automate Chatflows. Make more efficient conversations by asking your customers' qualifications questions before the chat is handed over to your agents.
  • Customizable Widget. Customize your chat widget to match your brand color, icons, and language.
  • Chat on the Go. Native iOS and Android app are available so your agents are always connected.
  • Online Hours. Set your availability to chat using Charla online hours schedule.
  • Notification. Get notified with a popup and sound whenever you have a new message
  • Saved Replies. Create canned responses to quickly reply to your visitors.
  • Visitor Insight. Get visitor location and detailed history
  • Chat Transcripts. Get missed or all chat transcripts sent to you by email.
  • Multiple Properties. Support multiple websites on the same account.

Technical Specifications

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Seller profile

Charla

Seller contact

E-mail

Integrator

Charla Live Chat

Current Version

1.2.1

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Type

Stable Build

Updated

07 July, 2022

Categories

Extensions, Customer Support, Live Chat

Documentation

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.2.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Compatibility Release for the latest Magento version.

1.2.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Updated whitelist to allow WebSocket connections.

1.1.1:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Fix to whitelist Charla domain to work with Magento new CSP

1.0.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Compatible with Magento 2.x

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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