Overview
Back to topGreat Businesses are using Charla Live Chat for their Customer Support and Sales and Lead Generation. Forget about contact forms. Increase your conversion rate and never miss a sale. Answer all your potential customer's inquiries before they convert. Increase customer retention and respond to your customers in real-time and provide the best support experience.
Charla Live Chat Plugin adds the necessary scripts for Charla widget to appear on your site. You simply add your Property Id from the store configuration and voila, the widget will appear on your website.
Account & Pricing
You need a Charla Account to fully utilize this plugin. Head over to Charla website and click on the Get Started link to create your free Account.
You can checkout our pricing plans.
Features
Empower your Agents with Charla intuitive dashboard.
- Automate Chatflows. Make more efficient conversations by asking your customers' qualifications questions before the chat is handed over to your agents.
- Customizable Widget. Customize your chat widget to match your brand color, icons, and language.
- Chat on the Go. Native iOS and Android app are available so your agents are always connected.
- Online Hours. Set your availability to chat using Charla online hours schedule.
- Notification. Get notified with a popup and sound whenever you have a new message
- Saved Replies. Create canned responses to quickly reply to your visitors.
- Visitor Insight. Get visitor location and detailed history
- Chat Transcripts. Get missed or all chat transcripts sent to you by email.
- Multiple Properties. Support multiple websites on the same account.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.3.2
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
21 March, 2024
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.3.2:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Fixed a bug preventing the widget from loading on specific Adobe Commerce versions.
1.3.1:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Improvements on the Live Chat script.
1.2.1:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Compatibility Release for the latest Magento version.
1.2.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Updated whitelist to allow WebSocket connections.
1.1.1:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Fix to whitelist Charla domain to work with Magento new CSP
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Compatible with Magento 2.x
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor