Compatible With: Community 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
02 November, 2017
Extensions, Payments & Security, Fraud
License Type:
GNU General Public License 3.0 (GPL-3.0)


Issuer alerts, compelling responses and real-time dispute resolution – in one tool. Level up your team and start reducing your chargebacks.

Other Extensions by Chargeback


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Chargeback is a Utah-based software company that automates post-transaction fraud and dispute management. We know your goal is to maximize revenue, that’s why we created the Chargeback App. This dispute management tool picks up the ball where fraud scoring and manual reviews fall short, enabling you to efficiently minimize lost revenue and increase profit.

You must have an account with Chargeback to use this extension. You must connect your payment service provider(s) to your Chargeback account as well as other relevant data sources to enjoy the full scope of benefits of the Chargeback App. You can create an account during the installation of this extension or sign into an existing account. Subscriptions with unlimited responses start at $99/month. Contact and review our pricing to learn more.

Level-up your team

Chargeback is the only dispute management platform designed to empower your team, not replace it.

Identifying and gathering the data required to respond to a single dispute often requires logging into three separate systems, your storefront, payment gateway and merchant account processor. By consolidating the data from each, the Chargeback App helps you craft a detailed document that adheres to the chargeback rebuttal rules set by Visa, MasterCard, American Express and Discover.

The Chargeback App provides expert guidance and support at every stage of the dispute lifecycle to protect your revenue.

  • Consolidate all your Magento, payment gateway and merchant account data into a single platform
  • Quickly respond to disputes with a full understanding of the orders status and dispute stage
  • Improve dispute management and minimize lost revenue with expert support and guidance

Intercept disputes, take action

Chargeback Alerts are enhanced notifications that allow you to take powerful actions like instant gift card deactivation, cancel recurring billing, and services suspension. Allowing you to prevent fulfillment of goods and services for which you won’t receive payment.

Generate fast, accurate, and compelling responses

The Chargeback App equips you with a first-of-its-kind response generator. Order, customer, transaction, and dispute data is auto-populated into responses based on current card network rules and regulations.

Wave goodbye to tedious data pulling and copy+paste nightmares. The Chargeback App quickly identifies and aggregates your data so you can respond to alerts and disputes immediately.

  • Order, transaction, alert and dispute data is aggregated into a single record.
  • Guided workflows help you add required and optional evidence blocks.
  • A multipage PDF and DOCx is generated and sent back to the issuer.

Powered by your data

Chargeback integrates with the most-widely used shopping cart technologies and payment providers including Stripe, Braintree, PayPal, CyberSource, Vantiv, First Data, WorldPay and many more.

Everything you need is right here. Make your team better and simplify your dispute management.


How this extension works

This extension connects your Magento store to the Chargeback App and aggregates relevant information from your store, payment gateway and merchant account. This extension does not affect the appearance or operations of your store.

The Chargeback App will notify you of every new dispute so you can start responding immediately. Upload compelling evidence through a guided experience and generate a downloadable response document as a PDF or DOCx.

Certain issuers offer notifications of customer disputes through the Chargeback App, allowing you to take evasive actions like issuing a refund, rerouting shipment, and preventing fulfillment to stop the dispute before the transaction become a chargeback.



Chargeback uses SSL technology to enable encryption of sensitive information, including passwords and credit card numbers. Firewalls, penetration testing, and Amazon Cloud Services (AWS) ensure your data is secure. Chargeback is certified PCI compliant by Security MetricsTM.

Learn more about dispute management for Magento at


Release Notes

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  • Compatible with CE: 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    The data needed to recover disputes is overwhelming and gathering it is exhausting. Chargeback eliminates this time-consuming work by consolidating the data from your store, gateway, processor, shipper and fulfillment - allowing you to automate chargeback responses and other actions like stopping orders and canceling subscriptions. Detailed dispute reporting and data consolidation is free. Simply connect your store and payment services to your Chargeback Account (required). Two premium services, Alerts and Responses, and corresponding automated actions are also available and recommended. Pricing varies by volume. Contact to discuss.
    You know legitimate customers both intentionally and accidentally file disputes against your business, creating lost revenue and chaos along the way. This extension allows Chargeback to assume management of your customer disputes like an internal employee would, only much better. Chargeback provides you sophisticated dispute management at a fraction of the cost of a single chargeback analysts.
    This extension allows Chargeback to
     • Cancel orders and stop shipments purchased fraudulently or disputed
     • Recover revenue lost to the fraudulent and accidental use of chargeback rights
     • Provide reporting and analytics used to improve fraud filters and operations

    How this extension works
    Chargeback uses transaction, product, customer and other order information to build comprehensive dispute responses. Chargeback will pull all of the data it needs for each dispute you receive and submit the response to your merchant account processor. This extension does not affect the appearance or operations of your store. This extension creates an API key and user account that allows Chargeback to gather data and perform time-sensitive actions like canceling orders flagged for fraud by card-issuers and/or payments disputed by customers through their bank.
    Services offered from Chargeback
    Chargeback Alerts
    Advanced warning of confirmed fraud and customer disputes so you can cancel orders, disable services, deactivate gift cards, prevent fees and reduce your chargeback ratio before it’s too late.
    Chargeback Responses
    Customer, product and order details including geo-location, IP address, CVV match, AVS match, and more are used as compelling evidence to build response documents with the strongest case possible for your merchant account processor. Quickly and efficiently respond to all disputes and recover revenue lost to the fraudulent use of chargeback rights.
    Chargeback Reporting
    Alert, dispute and transaction data is visualized in your Chargeback dashboard to help you understand where you can improve fraud filters and operations to further reduce fraud and disputes.
    Other info
    Quality Assurance
    Chargeback analysts double-check every response to ensure the documentation is complete, accurate, and formatted for reason code and processor specifications. Analysts can also perform manual tasks not available through API’s like canceling subscriptions, blacklisting customers and more. Contact to discuss.
    Reporting is free. Pricing for Alerts and Responses varies by volume. Contact to discuss.
    Chargeback Account Required
    You must have an account with Chargeback to use this extension. You must connect your payment service provider(s) to your Chargeback account as well as your store and other relevant data sources to enjoy the full scope of benefits and services provided by Chargeback.
    Learn about dispute management at


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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