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Cense AI

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Overview

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Cense AI provides small and medium sized businesses (SMBs) with Conversational AI solutions to drive revenue to enhance buying journey, improve customer service, automate conversations and multiply customer interactions. The platform enables real-time customer communication through text messaging and various messenger applications for millions of online shoppers.

Cense assistant(chatbot) can easily be installed, customized and deployed without any coding, saving businesses a considerable amount of time and money. Cense assistant can be easily configured matching the style(fonts/colors) of the business.

Products with local/traditional names can be easily searched, so that customers don’t spend time going through the catalogs and products that they are not interested in. Products for up-sell & cross-sell can also be displayed to customers. Business owners can easily configure the way list of products are displayed, be it random or latest or popular. They can also configure the coupon or discount codes that need to be shown in the chats if at all customers ask for it. Cense provides a very easy setup process for eCommerce retailers. It syncs with the backend Ecommerce store, pulls all relevant product information, and trains the assistant within mere hours.

 

After the setup process is complete, the assistant is be able to perform following functions:

 

Business Users

  • Respond to customer queries
  • Assist customers in product search
  • Highlight promotions, coupons
  • Help with Order Tracking
  • Assist customers in seamless returns & refunds
  • Integrate with customer support with live chat option

Business Owners

  • Send reminders for replenishment of products•One-click emails & SMS to customers for promotions/coupons
  • Report on most and least desired products
  • Showcase of products (for up-sell/ cross-sell) based on customer purchase

 

Features:

  • Configure Store Assistant, matching company branding and styling
  • 15+ user stories are trained with the default set-up
  • Unlimited user stories can be defined and trained
  • Tools available to make product search more easier and simple
  • Configure Email & SMS Templates
  • Configure unlimited JSON based APIs(webhooks)
  • Configure Support Team Contact Details
  • Live chat with end users
  • Download and integrate mobile and web SDKs
  • Prompt Customer Support. We always try to respond within hours or within a day.

If you still face any issues, drop us an email at support@cense.ai

Technical Specifications

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Seller profile

Cense AI Inc

Seller contact

E-mail

Integrator

Current Version

1.0.0

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current)

Type

Stable Build

Updated

28 February, 2022

Categories

Extensions, Content & Customizations, Personalization & Experience Management

Documentation

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.0:

  • Compatible with Open Source (CE) : 2.4
  • Stability: Stable Build
  • Description:

    We have tested this extension on Magento V 2.4. We will upgrade more features in future for this comprehensive extension soon.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

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Q & A

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Reviews

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