Frontend Cancel Order

Frontend Cancel Order



Magento Platform
Open Source (CE)
2.1, 2.2
Commerce using on prem (EE)
2.1, 2.2

Tech Specifications

Current Version:
Stable Build
27 August, 2019
Extensions, Sales
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9, Edge
License Type:


Instead of contacting the shop owner to cancel an order, now customers can easily cancel their Pending orders right on the frontend.

Other Extensions by BSS Commerce


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When shopping on Magento websites, customers sometimes want to cancel their orders due to many reasons such as ordering mistaken products or not wanting those products anymore. However, default Magento 2 doesn’t allow customers to cancel their orders on the website, which can cause a lot of inconvenience for customers in the purchase process. 

Frontend Cancel Order for Magento 2 extension was developed to help customers easily cancel orders by themselves with no need to ask store owners. This function can be applied to such orders with the status as Pending.


Key Features

Help Customers to Cancel Orders On The Frontend

A Cancel Order button would be shown next to each order in the Account Dashboard and My Orders sections of the customer account. Hence, it is convenient for purchasers to cancel their Pending orders by one click and order status now also changes from Pending to Canceled.


Add Comments In The Confirmation Popup 

When customers click on the Cancel Order button, a popup appears to confirm their canceling and allow customers to add comments about why they want to cancel orders.


Notify Admin About Requests of Canceling Orders

After customers finish their requests on the frontend, the admin is also notified by emails.


Set Up Email Sender/Receiver & Email Template 

The admin can set up the email to send and receive the cancelation notification. The admin can also choose the email template for the cancelation notification as well.


Design Confirmation Popup & Cancel Order Button

The extension supports the admin to change the label for the Cancel Order button. Besides, the notice note in the confirm popup can also be customized at will.



Frontend | Backend



Improve The Customer Shopping Experience

With Frontend Cancel Order for Magento 2, Magento stores can bring better shopping experience for customers. Just by going to the customer account, shoppers now can easily cancel orders by themselves without contacting store owners for help.


Enhance Order Management for Store Owners

When customers cancel orders themselves, store owners can also reduce a lot of manual work they have to solve when customers contact directly to them to cancel as before. Moreover, it is easier to manage orders with notification emails about customer requests.


Contact Information

Contact us by sending an email to if you have any questions or want us to install the extension. 

Release Notes

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  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce using on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    v1.0.2: Fix bug with composer.json file and compatible with magento 2.2.2


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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