Frontend Cancel Order

Frontend Cancel Order

Compatible With: Community 2.1, 2.2 Enterprise 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
27 November, 2018
Extensions, Sales
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9, Edge
License Type:


This extension helps customers to easily cancel their Pending orders right on the frontend.


Other Extensions by Bss Commerce


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When shopping on Magento websites, customers sometimes want to cancel their orders due to many reasons such as ordering mistaken products or not wanting those products anymore. However, default Magento 2 doesn’t allow customers to cancel their orders on the website, which can cause a lot of inconvenience for customers in the purchase process. Therefore, Frontend Cancel Order for Magento 2 extension was developed to help customers easily cancel orders by themselves without need to ask store owners.


  • Help customers to cancel orders on the frontend

This extension provides a Cancel Order button next to each order in Account Dashboard and My Orders sections of customer account. Hence, it is convenient for purchasers to cancel their Pending orders by one click and order status now also changes from Pending to Canceled.

  • Add customer comments in the confirmation popup before canceling orders

When customers click on Cancel Order button, a popup appears to confirm about their cancelling and allow customers to add comments about why they want to cancel orders.

  • Send admin notification emails about requests of cancelling orders

After customers finish their requests on the frontend, admin are also notified by emails.

  • Allow admin to set up email sender, email receiver and email template in the backend

  • Allow admin to customize notice for confirmation popup and label for Cancel Order button





  • Improve customer shopping experience

With this Magento 2 extension to customers to cancel their orders right on the website, Magento stores can bring better shopping experience for customers. Just by going to customer account, they can easily cancel orders by themselves without contacting with store owners for help.

  • Enhance order management for store owners

When customers cancel orders, store owners can also reduce a lot of manual work they have to solve when customers contact directly to them to cancel as before. Moreover, it is easier to manage orders with notification emails about customer requests.


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Release Notes

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  • Compatible with CE: 2.1 2.2
  • Compatible with EE: 2.1 2.2
  • Stability: Stable Build
  • Description:

    v1.0.2: Fix bug with composer.json file and compatible with magento 2.2.2


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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